8 meilleures offres (front desk concierge, nova scotia) (à pourvoir)

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MICRO Boutique —Wolfville, NS
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- Hospitalité
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il y a 4 jours
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : front desk concierge (nova scotia)

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Guest Service Agent

Lord Nelson Hotel & Suites -
Halifax, NS

Postuler rapidement

Détails du poste

Permanent | Temps plein
19,06 $ de l’heure

Profil recherché

Bilingue
Microsoft Word
Microsoft Excel
Microsoft Outlook
Opéra
Anglais
Microsoft Office
Sens de l'organisation
Réception
Service aux visiteurs
Compétences en communication
Hôtellerie

Description complète du poste

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

OVERVIEW:

The Guest Services Agent represents the hotel to our guests throughout all aspects of their stay at the Lord Nelson Hotel & Suites and provides the highest level of satisfaction by providing superior customer service. The Guest Services Agent assists the guest with the check-in/check-out process and whenever possible goes above and beyond to accommodate any special requests.

RESPONSIBILITIES:

Assist guests with the check-in/check-out process by assigning rooms, taking payment, and accommodating any special requests/requirements.
Thoroughly understand and adhere to proper credit card policies and procedures.
Understand room status and room status tracking utilizing the Property Management System (PMS).
Familiar with all room types, locations, and room rates available to guests as well as all hotel services.
Must have a mind for sales and present options and alternatives to guests while assisting with the decision-making process. Using suggestive selling techniques, the Guest Services Agent promotes hotel services and upgrade options to guests in an attempt to maximize revenue.
Coordinate room status and updates with the housekeeping department through notification of unexpected departures, late check-outs, early arrivals, and any special guest requests.
Possess an understanding of the reservations department and be able to perform regular reservations duties such as creating/cancelling a reservation while adhering to hotel policies.
Understand how to use all front office equipment.
Perform cashier related functions including, but not limited to, posting guest charges, invoice settlement, and issuing deposit refunds.
Work closely with the Maintenance department in communicating guest room deficiencies as indicated by hotel guests.
Assist guests with concierge duties such as making dining reservations, recommending attractions and local restaurants, booking transportation to and from the airport, etc.
Maintain the highest level of customer service and display professionalism at all times
Display appropriate two-way radio etiquette at all times
Ability to maintain confidentiality of hotel guests and pertinent hotel information.
Must have comprehensive understanding of hotel emergency procedures.
Other tasks as assigned.

QUALIFICATIONS:

Professional attitude and the ability to follow instruction required.
Ability to work under pressure and under tight deadlines.
Detail oriented and the ability to work independently.
Must speak, understand, and write fluently in English. Bilingualism is an asset.
Experience working in a fast-paced Hotel setting is preferred.
Excellent interpersonal and communication skills, both written and verbal
Knowledge of Hotel PMS is an asset (Opera)
Operational knowledge of Microsoft Office Software (Excel, Word, Teams, Outlook) required.
Tourism Management degree from an accredited facility preferred.

Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.

Job Types: Full-time, Permanent

Pay: $19.06 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site parking
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Halifax, NS: reliably commute or plan to relocate before starting work (required)

Experience:

Hotel Front Desk: 1 year (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : front desk concierge (nova scotia)

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