Service Advisor – Automotive Repair Shop
Location: Penticton
Position Type: Full-Time
Compensation: Competitive salary based on experience, plus performance incentives and benefits.
Join Our Growing Team
We are seeking a professional, organized, and customer-focused Service Advisor to join our busy automotive repair facility. The ideal candidate is confident, personable, and thrives in a fast-paced environment while delivering exceptional customer service and supporting shop operations.
As the primary point of contact for our customers, you will play a key role in building trust, coordinating repairs, and ensuring every customer receives a positive service experience.
Key Responsibilities
- Greet customers and assess vehicle service and repair needs.
- Listen carefully to customer concerns and accurately document vehicle issues.
- Prepare estimates and explain repair recommendations in clear, easy-to-understand language.
- Obtain customer approvals and maintain communication throughout the repair process.
- Coordinate workflow between customers, technicians, and parts suppliers.
- Schedule appointments and manage repair orders efficiently.
- Monitor vehicle progress and provide timely updates to customers.
- Review completed repairs and invoices with customers upon vehicle pickup.
- Handle customer concerns professionally and work toward positive resolutions.
- Maintain accurate records, estimates, and service documentation.
- Help achieve shop sales goals while maintaining honesty and integrity in all recommendations.
QualificationsRequired
- Previous experience as a Service Advisor, Customer Service Representative, or similar customer-facing role.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work effectively in a fast-paced automotive environment.
- Professional appearance and positive attitude.
- Valid driver's license.
Preferred
- Experience in an automotive repair shop, dealership, fleet maintenance environment, or related industry.
- Knowledge of automotive systems, maintenance schedules, and repair procedures.
- Familiarity with shop management software and digital vehicle inspection platforms.
- Experience preparing estimates and explaining repairs to customers.
Personal Qualities We Value
The ideal candidate will be:
- Customer-focused and relationship-oriented.
- Honest, trustworthy, and professional.
- Confident and capable of handling challenging situations.
- Highly organized with strong attention to detail.
- A strong communicator who can explain technical information clearly.
- A team player who works well with technicians and management.
- Adaptable and resilient under pressure.
- Motivated to learn and grow within the automotive industry.
What We Offer
- Competitive compensation package.
- Performance-based incentives.
- Ongoing training and professional development.
- Supportive team environment.
- Opportunities for career advancement.
- Modern, well-equipped facility.
Apply Today
If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a professional automotive team, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for our team.
Pay: From $28.00 per hour
Work Location: In person
