1 meilleure offre (operations manager, ponoka, ab) (à pourvoir)

Operations Manager
The Brick —Ponoka, AB
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- Déplacements à prévoir
- Assurance Dentaire

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Operations Manager

The Brick -
Ponoka, AB

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Détails du poste

Temps plein

Profil recherché

Service à la clientèle
Diplôme d'études secondaires
Leadership
Gestion du temps

Description complète du poste

Is this job for you?:

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

Reporting to the Senior Director of Franchise, the Franchise Operations Manager will be responsible for providing Operations and Merchandising support to Brick Franchise stores across the country. Store visits will be required for new store openings, store closings or conversions, or stores not meeting the requirements as set out. Brick operation and merchandising policies and procedures will be reviewed to ensure the franchise stores are considered and communicated to all Franchise stores via emails or conference calls. Operational training including daily balancing, monthly balancing, inventory balancing, sales tax and surcharge remittances, expense statements, and PAD notices will be given to all new owners as part of the new store opening process. You will be the liaison between Brick corporate and Franchise stores.

Responsibilities:

Review daily reporting and communicate to stores
Communicate with stores not performing to minimum standards to drive consistency and performance
Support operational improvements in store through training and leadership
Support stores or bookkeepers with any balancing issues, or expense statement issues as required
Support stores with any procedural questions as they arise
Support the Franchise Regional managers by providing answers to Operational or Merchandising questions
Unlink Franchise IST from incoming POs as required
Action Franchise IST report weekly to ensure stock ordered hasn’t been unfilled by corporate stores
Pull Whirlpool invoices from True Commerce weekly and post to stores in ARUTI
Review Franchise zero cost report monthly and post as required in ARUTI
Review MKS MCR report for MCR not properly keyed
Send King and State monthly sales by location and MKS MCRs to owners and bookkeepers
Review TGW events from previous month and reclass to stores or other departments
Review and post submitted furniture repairs, commission adjustments, corrections etc. to the folder on the franchise drive
Post the Franchise purchases, returns, credits, repairs, and Whirlpool purchases by location to the YTD worksheet and distribute to the regional team for review.
Responsible for operations roll outs and consistency amongst locations
Work with Sales Audit and balancing to investigate discrepancies in stores with refunds or other questionable transactions as required
Communicate all DSU nationally
Partake and travel to assist in new store openings, store visits etc
Attends Corporate Operations Conference calls weekly
Complete all return/damage credits for each region
Attend Each regional team conference call weekly
Assists stores under achieving in Audit scores

Qualifications:

Education & Experience:

Minimum high school diploma
2-3 years leadership experience
Proven track record in operations and customer service

Knowledge & Skills:

Full understanding of customer accounts and daily balancing
High level of producing results through follow up and accountability
The desire to promote an extreme level of excellence, pride, and store detail
Desire to motivate and lead store owners and management teams
Ability to develop staff through coaching, mentoring, and training
Excellent time management skills and work ethic
Capability to work under pressure and handle multiple tasks
Proven ability to manage a wide variety of assignments at once and manage competing deadlines
Clearly communicate the company policies, direction, and expectations
Willingness to travel

Why The Brick?:

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

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Operations Manager

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