20 meilleures offres (supervisor customer service, toronto, on) (à pourvoir)

Operations Supervisor
TP Canada —Toronto, ON
- 47 000 $ par an
- Temps plein
- Assurance Dentaire
Client Delivery Manager (1-Year Contract)
Peoples Trust Company —Toronto, ON
- De 85 000 $ à 95 000 $ par an
- Du Lundi au Vendredi
- Travail hybride
- Logiciels de GRC/CRM
- PMP
- Gestion de projet
Customer Care Manager
Neilson Financial Services —Toronto, ON
- De 75 000 $ à 90 000 $ par an
- Service
- Expérience en gestion
- Service à la clientèle
Postuler rapidement
Logistics Manager
Confidential —Vaughan, ON
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Microsoft Office
- En présentiel
- Affaires
- Assurance Dentaire
Postuler rapidement
Customer Service Team Lead
Steel Fire Equipment Ltd —Mississauga, ON
- À partir de 56 000 $ par an
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Expérience en supervision
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 4 jours
Customer Service Supervisor
Toyota —Scarborough, ON
- De 74 500 $ à 94 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Excel
- Assurance Dentaire
- Bourses d'Études
il y a 3 jours
Customer Service Supervisor
Alleguard —Toronto, ON
- Service à la clientèle
- Systèmes PGI
- Microsoft Office
Postuler rapidement
Supervisor Customer Service
Woodbine Entertainment Group —Toronto, ON
- De 45 000 $ à 54 000 $ par an
- Temps plein
- Bar
- Windows
- Diplôme universitaire non requis
Postuler rapidement
il y a 10 jours
Customer Service Supervisor - YYZ
Unifi Aviation Canada, Inc. —Toronto, ON
- 29,50 $ de l’heure
- Heures supplémentaires
- Diplôme d'études secondaires
- Leadership
- Assurance Dentaire
- Congés payés
il y a 2 jours
SUPERVISOR CUST SVC CALL CENTRE
City of Toronto —Toronto, ON
- De 96 566 $ à 132 880 $ par an
- Heures supplémentaires
- Microsoft Word
- Microsoft Excel
- Microsoft Access
il y a 4 jours
Customer Service Supervisor
Spence Diamonds —Vaughan, ON
- De 46 000 $ à 52 000 $ par an
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Microsoft Office
Postuler rapidement
Regional Supervisor, Airport Operations Canada
Porter Airlines Inc. —Mississauga, ON
- Temps plein
- Déplacements à prévoir jusqu'à 50%
- Service à la clientèle
- Diplôme universitaire non requis
il y a 2 jours
Service Center Manager - Speedy Glass
Speedy Glass —Markham, ON
- De 71 000 $ à 88 000 $ par an
- Temps plein
- Vente
- Leadership
- Compétences en communication
Landscaping Supervisor
Outsider Holdings —Etobicoke, ON
- De 25 $ à 30 $ de l’heure
- Temporaire
- Leadership
- Compétences en communication
Postuler rapidement
Senior Project Manager-in office 5 days a week
Signifi Solutions Inc. —Mississauga, ON
- À partir de 75 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Compétences en communication
Postuler rapidement
Sales Account Manager
Atlas Packaging —Toronto, ON
- À partir de 50 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Congés payés
Postuler rapidement
Meat Category Manager
Confidential —Mississauga, ON
- De 85 000 $ à 100 000 $ par an
- Temps plein
- Port de charges lourdes
- Vente
- Marchandisage
Postuler rapidement
Regional Sales Manager- Municipal- South Central Ontario
Joe Johnson Equipment —Concord, ON
- 100 000 $ par an
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Property Manager (West Toronto)
The Minto Group —Toronto, ON
- De 85 000 $ à 90 000 $ par an
- Temps plein
- Systèmes PGI
- Maintenance
- Gestion d'équipe
- Congés payés
Postuler rapidement
Human Resources Manager
A.C. Americas —Mississauga, ON
- 90 000 $ par an
- Temporaire
- Baccalauréat
- Ressources humaines
- Recrutement
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 11 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : supervisor customer service (toronto, on)

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Operations Supervisor

TP Canada -
Toronto, ON

Postuler dès maintenant

Détails du poste

Temps plein
47 000 $ par an

Description complète du poste

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Postuler dès maintenant

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supervisor customer service emplois - toronto, on

Operations Supervisor

Client Delivery Manager (1-Year Contract)

Customer Care Manager

Logistics Manager

Customer Service Team Lead

Customer Service Supervisor

Customer Service Supervisor

Supervisor Customer Service

Customer Service Supervisor - YYZ

SUPERVISOR CUST SVC CALL CENTRE

Customer Service Supervisor

Regional Supervisor, Airport Operations Canada

Service Center Manager - Speedy Glass

Landscaping Supervisor

Senior Project Manager-in office 5 days a week

Sales Account Manager

Meat Category Manager

Regional Sales Manager- Municipal- South Central Ontario

Property Manager (West Toronto)

Human Resources Manager

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : supervisor customer service (toronto, on)

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