Bilingual Luxury Reservations and Sales Consultant
For over 30 years, Accor Global Reservation Centre in Moncton has been proud to contribute to the community while delivering exceptional service to guests around the world. Join a team where hospitality, personal growth, and meaningful work come together. Our purpose? Pioneering the art of responsible hospitality, connecting cultures with heartfelt care.
Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture!
Job Description
Are you passionate about travel, creating luxury experiences and genuinely helping others? Then step into a role where every day offers opportunity for growth, meaningful connection, and impact!
As the first point of contact for our guests, you’ll set the tone for their luxury travel journey from the very beginning. You’ll engage with guests through calls and inquiries in a genuine, unscripted way—listening attentively, responding with empathy, and personalizing each conversation to reflect your unique style. This role invites you to bring your individuality to work every day, creating interactions that are both memorable and meaningful
Our commitment is to deliver luxury, personalized travel experiences that transform dreams into cherished memories while creating loyal guests by showing exceptional care.
What You'll be Doing:
- Engage with Guests: Answer inbound calls in an unscripted, heartfelt, and conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, The Plaza, and many more
- Create Memorable Experiences: Listen actively and confidently guide your guests in selecting their ideal room and package, presenting premium options with ease and using your sales expertise to tailor thoughtful, personalized recommendations that turn moments into lifelong memories
- Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences, all while infusing our hospitality with creativity and passion
- Support Our Commitments: Champion our standards of sustainability and ethical hospitality by embodying our values in every interaction. Pioneering a new and innovative approach to hospitality
What's In It for You:
- $21.35 hourly, which includes a $1.50 hourly premium for French language skill
- Earn an additional $1.00 per hour shift premium for hours worked after midnight
- $300 Annual Wellness Subsidy to invest in your well-being
- 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training
- Volunteer Time Off: Enjoy 1 paid day off each year dedicated to community service
- A predictable work schedule that provides 2 consecutive days off, and periodic weekends off
- Remote Work Flexibility: After successfully completing our 4.5 week, fully paid onsite training program in Moncton (conducted in a small group setting), you will enjoy the flexibility and convenience of working remotely from home
- Comprehensive Benefits: Medical and Dental coverage provided for you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%
- Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
What You Need to Be Successful:
- Professional-level fluency in English and French required as you will be receiving and responding to call in both languages
- Excellent communication skills to engage guests with the elegance and professionalism expected of a luxury experience
- The confidence to make sound decisions and take initiative, while contributing to team success
- Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others
- Ability to seamlessly navigate multiple software systems while offering personalized, efficient service for your guests
Availability, Location, and Internet:
- Must be currently legally able to work full time in Canada
- This is a full-time, permanent career opportunity, we are not hiring for part-time or for temporary summer student positions.
- Must be able to work from 5:30PM to 2:00AM or 6:30PM to 03:00AM (your choice), including weekends and holidays, with periodic weekends off
- This is a remote (work from home) role
- You must reside in and be working from one of these provinces: NB, NS, or PEI
- Must attend 4.5 weeks of onsite initial training in Moncton; travel and accommodation provided for qualified candidates
- Must have a suitable workspace and a high-speed, direct internet connection (no wireless or satellite)
Your Team
You’ll join a diverse, multicultural team of well‑traveled professionals, we love what we do every day! We foster meaningful connections among colleagues and celebrate the richness of diverse cultures, creating a warm caring environment where everyone can be themselves and truly belong. Inclusion is at our core – we hire with heart, welcome every voice, and champion diverse talent with an opportunity to grow and thrive.
Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, raising awareness, and fostering exemplary behaviors among both Guests and Partners.
We support you to learn and grow every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality!.
How to Apply: careers.Accor.com Use Keyword: Moncton
Connect with us on our social media platforms: Facebook, Instagram and LinkedIn to discover more about us, our unique workplace culture, and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton
Hospitality is a work of heart!
Job Types: Full-time, Permanent
Pay: $21.35-$22.34 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home
Application question(s):
- In which Canadian city and province do you currently reside?
- Are you a student? (Currently attending or enrolled to attend full-time this year)
- Are you able to commit to working our closing shifts until either 02:00 am or 03:00 am Atlantic Time Including weekends and holidays?
- Are you able to attend 4 weeks of training onsite in our centre in Moncton? (Qualified candidates are provided with accommodations and travel expenses)
- Do you speak English fluently at a professional level?
- Do you speak French fluently at a professional level?
Work Location: Remote
