20 meilleures offres (engineering manager, air canada center on) (à pourvoir)

Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
- À partir de 155 000 $ par an
- Temps plein
- Vente
- DevOps
- Ingénierie
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Structural & Miscellaneous Steel Detailer / Project Manager
Tremonte Manufacturing Welding & Ironworks Ltd. —Etobicoke, ON
- De 70 000 $ à 110 000 $ par an
- Temps plein
- AutoCAD
- CAD
- Compétences rédactionnelles
- Indemnité kilométrique
- Assurance Invalidité
Postuler rapidement
CNC Programming Manager
LHM Technologies Inc. —Vaughan, ON
- De 41 701,61 $ à 136 946,40 $ par an
- Temps plein
- AutoCAD
- Schémas
- CAD
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Structural Project Lead - Building Envelope Architectural Design (BEAD)
Keller Engineering —Toronto, ON
- De 80 000 $ à 100 000 $ par an
- Heures supplémentaires
- AutoCAD
- Compétences rédactionnelles
- Ingénierie
- Indemnité kilométrique
- Assurance Invalidité
Postuler rapidement
il y a 9 jours
Engineering Manager - Hellmann's Mayo
Unilever —Rexdale, ON
- De 98 200 $ à 147 200 $ par an
- Temps plein
- Ingénierie
- Maintenance
- Baccalauréat
- Jours fériés payés
- Assurance Invalidité
il y a 5 jours
Lead Product Design Engineer
KB RACKING —Toronto, ON
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Travail hybride
- CAD
- Ingénierie
- Expérience en laboratoire
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 5 jours
Precision Manufacturing Lead
North Arc/TriggerTech —Mississauga, ON
- De 100 000 $ à 150 000 $ par an
- Temps plein
- Expérience en gestion
- Diplôme universitaire non requis
- En présentiel
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 9 jours
Senior BCIN Designer & Project Manager
AvranceCorp —Richmond Hill, ON
- De 95 000 $ à 125 000 $ par an
- Temps plein
- Travail hybride
- AutoCAD
- Ingénierie
- Gestion de budget
Postuler rapidement
il y a 2 jours
Senior Project Manager
Clearway —Greater Toronto Area, ON
- De 150 000 $ à 175 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Outlook
- PMP
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Engineering Manager
Canada's Best Store Fixtures Inc. —Vaughan, ON
- De 80 000 $ à 110 000 $ par an
- Temps plein
- AutoCAD
- Expérience en supervision
- Contrôle de la qualité
- Plan d'actionnariat des employés
- Jours fériés payés
Postuler rapidement
il y a 8 jours
Lead Stress Engineer
Cyient —Mississauga, ON
- De 120 000 $ à 125 000 $ par an
- Temps plein
- Esprit d'analyse
- Compétences en communication
Postuler rapidement
Assistant Project Manager
SmartCentres —Vaughan, ON
- Temps plein
- Microsoft Word
- Génie civil
- Service à la clientèle
Postuler rapidement
Lead Generator Engineer
GE Vernova —Ontario
- Temps plein
- Télétravail
- Ingénierie
- Maintenance
- Microsoft Office
Substation Program & Team Leader
Demand For HR —Toronto, ON
- Travail hybride
- AutoCAD
- Ingénierie
- Développement commercial
Postuler rapidement
Quality Manager
VPC Group Inc —North York, ON
- À partir de 70 000 $ par an
- Temps plein
- Ingénierie
- Systèmes PGI
- Capacités de présentation
Postuler rapidement
Lead Structural Design Engineer
Cyient —Mississauga, ON
- De 100 000 $ à 140 000 $ par an
- Temps plein
- Ingénierie
- Maîtrise
- Baccalauréat
Postuler rapidement
Manager, Project Design
Saint Gobain —Woodbridge, ON
- De 140 000 $ à 160 000 $ par an
- Travail hybride
- AutoCAD
- Ingénierie
- Systèmes PGI
- Régimes de participation aux bénéfices
- Plan d'actionnariat des employés
Postuler rapidement
il y a 6 jours
Engagement Manager
Cyient —Ontario
- À partir de 90 000 $ par an
- Temps plein
- PMP
- Ingénierie
- Maîtrise
Postuler rapidement
Production Supervisor
Perri's Corporation —Concord, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Excel
- Gestion des stocks
- Ingénierie
Postuler rapidement
14 h
Sr. Manager, Physical Design Engineering, Annapurna Labs
Amazon Development Centre Canada ULC —Toronto, ON
- De 179 800 $ à 300 200 $ par an
- Temps plein
- Régimes de participation aux bénéfices
- Assurance Dentaire
il y a 1 jour

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : engineering manager (air canada center on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

engineering manager jobs near air canada center on

Product Development Manager (Toronto, ON) : offres d'emploi

Quality Manager (North York, ON) : offres d'emploi

Structural Designer (Mississauga, ON) : offres d'emploi

Engagement Manager (Ontario) : offres d'emploi

Program Leader (Toronto, ON) : offres d'emploi

Senior Technical Support (Mississauga, ON) : offres d'emploi

Senior Project Manager (Richmond Hill, ON) : offres d'emploi

Stress Engineer (Mississauga, ON) : offres d'emploi

Project Designer (Woodbridge, ON) : offres d'emploi

Engineering Manager (Quebec Province) : offres d'emploi

Engineering Manager (Vancouver, BC) : offres d'emploi

Engineering (Montréal, QC) : offres d'emploi

Engineering Manager (Alberta) : offres d'emploi

Civil Engineering (Saskatoon, SK) : offres d'emploi

Engineering Co Op (Ottawa, ON) : offres d'emploi

Construction Manager (Edmonton, AB) : offres d'emploi

Engineering Manager (Cambridge, ON) : offres d'emploi

Product Development Manager (Vancouver, BC) : offres d'emploi

Production Manager (Beauharnois, QC) : offres d'emploi

Construction Project Manager (Vancouver, BC) : offres d'emploi

Senior Manager, AWS Technical Support

Ingram Micro -
Mississauga, ON

Postuler rapidement

Détails du poste

Temps plein
À partir de 155 000 $ par an

Profil recherché

Infrastructure infonuagique
Vente
DevOps
Ingénierie
Leadership stratégique
Gestion du rendement
Leadership en amélioration de la qualité
Recrutement
AWS
Baccalauréat
Gestion d'équipe
Mentorat
Orientation axée sur le service à la clientèle
S3
Intelligence artificielle
Collaboration interfonctionnelle
Gestion des escalades
Leadership
Compétences en communication
Communication interfonctionnelle
Science des données
Centre d'assistance
Analytique
Technologie de l'information

Description complète du poste

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga, ON office with the opportunity to work 3 days onsite and 2 days remotely.

Role: The Senior Manager of AWS Technical Support leads a team of high-performing technical support professionals delivering world-class support to mid-tier and enterprise customers leveraging Amazon Web Services (AWS). This role is accountable for driving operational excellence, enhancing customer satisfaction, and developing scalable, future-ready support strategies aligned with AWS best practices.

The ideal candidate combines deep technical expertise in cloud technologies with proven leadership experience managing large-scale support organizations. Additionally, this leader is responsible for evolving the AWS PLS support model by integrating AI-enabled, knowledge-driven, and self-service capabilities to improve customer experience, operational efficiency, and support scalability. This role partners closely with AWS and internal Product, Engineering, DevOps/SRE, and Customer Experience teams to improve product execution, optimize break/fix workflows, and continuously enhance support outcomes, including ticket deflection, MTTR reduction, platform reliability, and digital adoption.

Responsibilities:

Leadership & Team Management:

Lead, mentor, and develop a team of technical support managers and engineers supporting AWS workloads.
Foster a high-performance culture centered on customer obsession, accountability, and continuous improvement.
Manage workforce planning, hiring, onboarding, and ongoing professional development
Define clear goals, KPIs, and career development pathways.

AI-Enabled Support Transformation:

Drive the evolution of AWS PLS support through AI-powered capabilities, including:
Agent copilots
Conversational AI/chat experiences
Automated diagnostics
Intelligent case routing
Identify and execute opportunities to automate repetitive workflows and reduce support demand through AI and self-service solutions.

End-to-End Customer Experience Ownership:

Own and continuously improve the end-to-end customer support experience across the Xvantage platform and AWS ecosystem.
Act as the Voice of the Customer by leveraging telemetry, insights, and feedback to identify systemic issues.
Partner with AWS and internal stakeholders to drive resolution of product and experience gaps.

Customer Journey Optimization:

Analyze and optimize key customer workflows across AWS services (compute, storage, networking, databases, etc.).
Oversee escalation management, ensuring rapid and effective resolution of critical issues.
Drive improvements to the digital support journey and inquiry workflows.

Knowledge-Centered Service (KCS) & Self-Service:

Implement and mature a Knowledge-Centered Service (KCS) framework.
Develop scalable knowledge assets including:
Knowledge base articles
Troubleshooting guides
AI-powered support content
Enable both customers and agents to resolve issues faster through knowledge reuse and self-service.

Voice of Customer & Insights

Capture and analyze customer insights from:
Support interactions
AI chat sessions
Knowledge usage data
Identify patterns and trends to influence product and platform improvements.

Data-Driven Support Operations:

Establish dashboards and reporting frameworks for:
Ticket deflection
MTTR (Mean Time to Resolution)
Platform reliability
Knowledge reuse
Customer satisfaction (CSAT)
Digital adoption
Define and track key operational metrics including SLA compliance, resolution time, backlog health, and quality.
Drive continuous improvements in efficiency, scalability, and service delivery.

Technical Strategy & Enablement:

Provide strategic direction on AWS support capabilities and emerging technologies.
Partner with Product and Engineering to influence roadmap and service improvements.
Champion automation, tooling, and DevOps/cloud-native practices within support operations.

Stakeholder Collaboration:

Collaborate cross-functionally with AWS account teams, Product, Engineering, Sales, and Customer Experience.
Align support operations with broader business goals and customer success strategies.
Present operational insights, trends, and performance reviews to senior leadership.

Customer Stewardship:

Ensure effective triaging, resourcing, and skill alignment across the AWS PLS program.
Maintain high service standards and ensure all performance metrics and program expectations are consistently met or exceeded.
Position support as a key differentiator for the business.

Key Success Metrics:

Ticket deflection and self-service adoption
MTTR and resolution quality
Customer satisfaction (CSAT/NPS)
Digital platform adoption
Knowledge reuse and KCS maturity

What you bring to the role:

Bachelors degree in Engineering, IT, Data Science or equivalent.
10+ years of experience in technical support, cloud operations, or IT services.
Must have 5-7 years of experience leading technical support teams.
Must have hands-on experience with AWS cloud platforms, including a strong understanding of cloud services, solutions, and go-to-market strategies.
Strong expertise across AWS services (EC2, S3, RDS, VPC, Lambda, etc.)
Experience managing enterprise-level support operations and escalations.
Proven track record of driving operational excellence, scalability, and performance improvements.
Demonstrates strategic leadership and execution with a strong customer-centric and data-driven approach.
Exhibits strong communication and executive presence while driving operational excellence, continuous improvement, and leading through change and innovation.
Experience implementing AI-enabled support tools and automation is preferred.
Demonstrated success driving cross-functional improvements with Product and Engineering teams is preferred.
Experience with Knowledge-Centered Service (KCS) or similar frameworks is preferred.
AWS certifications (Solutions Architect, DevOps Engineer, or equivalent) is a strong asset.

The typical base pay range for this role across Canada is $150,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to [email protected]. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Pay: From $155,000.00 per year

Ability to commute/relocate:

Mississauga, ON L5R 4A1: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support : 9 years (preferred)
AWS cloud platforms: 3 years (required)
Managerial or leading a team: 8 years (required)

Work Location: In person

Postuler rapidement

Affinez votre recherche

engineering manager emplois - air canada center on

Senior Manager, AWS Technical Support

Structural & Miscellaneous Steel Detailer / Project Manager

CNC Programming Manager

Structural Project Lead - Building Envelope Architectural Design (BEAD)

Engineering Manager - Hellmann's Mayo

Lead Product Design Engineer

Precision Manufacturing Lead

Senior BCIN Designer & Project Manager

Senior Project Manager

Engineering Manager

Lead Stress Engineer

Assistant Project Manager

Lead Generator Engineer

Substation Program & Team Leader

Quality Manager

Lead Structural Design Engineer

Manager, Project Design

Engagement Manager

Production Supervisor

Sr. Manager, Physical Design Engineering, Annapurna Labs

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : engineering manager (air canada center on)

Related Searches

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact