20 meilleures offres (customer support representative, alderwood on) (à pourvoir)

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Call Centre Operations - Administrative Support Representative

Accerta -
Toronto, ON

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Détails du poste

Permanent
De 46 501 $ à 50 780 $ par an

Profil recherché

Traitement de bureau
Audit de la qualité des données
Techniques de validation des données
Assurance qualité des données
Études postsecondaires
Diplôme d'études secondaires
Transcription
Amélioration continue
Priorisation des tâches
Saisie de données
Compétences en communication
Coordination d'équipe
Gestion du temps

Description complète du poste

WHO WE ARE
AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

JOB TITLE: Administrative Support Representative

EMPLOYMENT TYPE: Full-time, Permanent, Hybrid

ABOUT THIS OPPORTUNITY
This position ensures accurate and efficient processing of transcription outputs and enrollment applications, supporting the completion of day-to-day operational workflows. The Administrative Support Representative reviews, validates, and enters information to ensure all required data is complete, accurate, and aligned with program policies, procedures, and service standards. The role works closely with supervisors, and team members to support consistent workflow execution, maintain data integrity, and enable timely service delivery.

Aligned with Accerta's commitment as a certified B Corporation, this role contributes to Accerta's social purpose by supporting the accurate, timely, and secure processing of client information that enables equitable access to publicly funded services. The ASR demonstrates B Corp principles of accountability, transparency, and equity through careful data validation, adherence to privacy and security requirements, and consistent processing practices that support reliable and efficient service delivery.

Core Responsibilities

Review transcribed documents to ensure information is complete, accurate, and aligned with program requirements and established procedures
Identify missing, unclear, or inconsistent information and take appropriate action, including escalation where required
Process enrollment applications and account updates, ensuring accurate data entry and maintenance of client and program records within internal systems
Manage assigned work queues to meet productivity, turnaround, and service delivery expectations; prioritize tasks based on volume, complexity, and deadlines
Monitor workflow status and communicate delays, risks, or capacity constraints in a timely manner
Ensure all work complies with privacy, security, and regulatory requirements, always maintaining confidentiality
Follow defined quality assurance processes, apply feedback, and support consistency in processing practices across the team
Maintain accurate documentation and audit trails to support traceability and compliance requirements
Respond to internal inquiries and contribute to effective workflow coordination across teams
Contribute to process improvements, documentation updates, and knowledge sharing initiatives
Participate in training and onboarding activities as required
Perform other duties as assigned to support team and departmental objectives

Knowledge, Skills & Abilities

Strong attention to detail and ability to process high volumes of work accurately and efficiently
Strong organizational and time management skills, with the ability to prioritize competing tasks
Ability to follow defined processes and escalate issues appropriately
Strong communication skills and ability to work collaboratively across teams and communicate with external clients.
Proficiency with computer systems and data entry
Ability to adapt to evolving processes and technology in a fast-paced environment
Commitment to maintaining confidentiality and adhering to privacy requirements

Education
High school diploma or equivalent required; post-secondary education considered an asset.

ANNUAL SALARY: $46,501 – 50,780

PERFORMANCE BONUS: Up to 6% of annual salary
WHAT WE OFFER

Group Benefits: Coverage begins on the employee's first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
Pension Plan: Eligibility starts on the employee's first day, and a 5% employee contribution is matched by a 5% employer contribution.
Performance-based incentive programs: Opportunities to increase your earnings.
Growth Opportunities: in a company that promotes from within.
Volunteering: Time off to volunteer within our community
Hybrid Work Environment: working environment with a laptop and two monitors.
Home Office Stipend: A one-time payment of $750 included in the employee's first paycheck.
Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
Member Assistance Program: Includes Employee Assistance Program services.
Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

FLEXIBLE WORK ARRANGEMENT:
Employees are expected to work on-site at least once per month at our Toronto office (4 New Street., Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams.

HOW TO APPLY
We accept applications submitted via our Dayforce Portal - Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process, including scribing tools during interviews. Artificial intelligence (AI), however, is not used to screen candidates.

Rest assured that your application will be reviewed thoroughly by our hiring team.

Recruitment Notice

Accerta will only contact candidates using an acerta.ca email address and will never request payment or personal financial information during the hiring process.
If you are interested in a role posted on our website, please follow the application instructions outlined on the postings on the Accerta careers page.
If you receive an email claiming to be from Accerta that seems unexpected or suspicious, please verify by contacting [email protected].

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact [email protected].

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.

To learn more about us please go to: www.accerta.ca

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer support representative (alderwood on)

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