PRODUCT SUPPORT COORDINATOR
Oaken Equipment is one of the largest Compact Construction Equipment dealer networks in Canada. With locations in Brampton, Scarborough, Windsor, Barrie and Muskoka Ontario. We are a dedicated dealer for the bulk of Central & Southwestern Ontario committed to going beyond customer expectations to deliver the industry’s highest standard of product sales and support.
This opportunity will allow you to immerse yourself in a diverse product line spanning paving, recycling, property development, demolition, and more, while working alongside some of the most knowledgeable and respected professionals in the industry.
As the Product Support Coordinator at our Barrie Bobcat dealership, you will be a key point of contact for customers and technicians, coordinating inbound and outbound parts and attachments while delivering exceptional product support.
The successful candidate will ensure customers receive timely parts support, proactive communication, and effective aftermarket solutions throughout the equipment ownership lifecycle. This role plays a key part in maximizing equipment uptime, enhancing customer satisfaction, and building long-term customer loyalty through best-in-class support.
You will demonstrate a strong commitment to workplace safety and maintain a clean, organized, and safe parts department for both customers and employees.
KEY ACCOUNTABILITIES
- Oversee the parts sales process from inquiry to fulfillment, ensuring a high level of customer service throughout.
- Serve as a primary point of contact for customers regarding parts availability, order status, pricing, and product support inquiries.
- Assess customer needs and recommend appropriate parts, attachments, and aftermarket solutions.
- Process parts sales, special orders, requisitions, transfers, and related transactions accurately and in a timely manner.
- Coordinate inbound and outbound shipments of parts and attachments, including receiving, unpacking, labeling, locating, picking, and shipping inventory.
- Perform visual inspections of incoming and outgoing parts to ensure accuracy and quality.
- Maintain accurate inventory records and support inventory management processes.
- Provide product support assistance to the Service and Rental teams to ensure timely repairs, equipment readiness, and customer satisfaction.
- Communicate and collaborate effectively with technicians, service personnel, and suppliers to ensure required parts and materials are available when needed.
- Maintain a clean, organized, and efficient parts warehouse and work environment.
- Deliver exceptional customer service by responding promptly to inquiries and following up to ensure customer satisfaction.
- Support dealership operations and contribute to continuous improvement initiatives focused on customer experience, equipment uptime, and operational efficiency.
- Perform daily duties in a manner that promotes a safe and healthy workplace.
- Participate in all required Health & Safety training and comply with company policies, procedures, and regulatory requirements.
- Perform other duties and responsibilities as assigned.
KEY QUALIFICATIONS
- Post-secondary education in Business, Supply Chain, Automotive, Heavy Equipment, or a related field is considered an asset.
- Minimum of two (2) years of experience in a Parts Advisor, Parts Person, Product Support, or similar customer-facing role.
- Previous experience with industrial, construction, agricultural, or heavy equipment parts is preferred.
- Experience using CDK and/or other ERP systems is considered an asset.
- Previous forklift certification and operating experience is an asset.
- Strong customer service orientation with the ability to build and maintain positive relationships with customers and internal stakeholders.
- Excellent verbal and written communication skills, with a professional and courteous approach.
- Strong organizational, time management, and prioritization skills, with the ability to manage multiple tasks in a fast-paced environment.
- Demonstrated sense of urgency and commitment to delivering timely and accurate solutions.
- Proven problem-solving and critical-thinking abilities.
- High level of attention to detail and accuracy in processing transactions and managing inventory.
- Self-motivated and proactive, with the ability to work independently while contributing effectively as part of a team.
- Ability to adapt to changing priorities and support operational requirements as needed.
- Willingness to work flexible hours, within normal business operations, to support business needs.
- Valid Ontario Class G Driver's Licence with a clean driving record.
WHAT WE OFFER:
Compensation: $50,000 – $58,000 annually + bonus, based on experience and qualifications.
Our commitment to you includes competitive compensation, ongoing training, paid vacation, an excellent benefits package including medical, dental, vision, life, disability, and an RRSP matching program that expands with employee tenure.
Work remotely:
We are a people-first organization that has built trusted partnerships through our "One House" philosophy. We do what is right, do whatever it takes, and are committed to always growing, improving, and learning together.
CONTACT US:
Interested in becoming part of the team? Send your resume and cover letter to [email protected] with the position name in the subject line.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
AI Disclosure:
AI tools (e.g., note-takers) may be used throughout the hiring process. The use of such tools will be disclosed to candidates who progress through the hiring process.
Job Types: Full-time, Permanent
Pay: $50,000.00-$58,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Application question(s):
- What is your salary expectation. Please provide an annual amount.
Experience:
- Parts/Service: 2 years (required)
- Heavy Equipment: 1 year (required)
Work Location: In person
