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Service Manager

Vanee Farm Centre Inc -
Brooks, AB

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Détails du poste

Temps plein
À partir de 90 000 $ par an

Profil recherché

Permis de conduire de classe 5
Développement des relations avec la clientèle
Logiciel de gestion de concession (DMS)
Coaching
Politiques de santé et sécurité au travail
Soutien technique
Permis de conduire de classe 1
Expérience en supervision
Amélioration continue
Gestion d'équipe
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Réglementation en santé et sécurité du travail (SST)
Soutien à la clientèle
Formation et développement
Gestion des ordres de travail
Compétences en communication
Coordination d'équipe
Permis de conduire de classe 3

Description complète du poste

Service Manager – Full-Time, Permanent Position

Position Location: Brooks, Alberta

Start Date: September 14, 2026, or will be based upon a date mutually agreed upon between Vanee Farm Centre inc. and the candidate.

Vanee Farm Centre Inc. is now proudly servicing the Brooks community since March, 2026!

Who We Are

For over 50 Years, Vanee Farm Centre Inc. has been serving Southern Alberta as one of the leading agriculture equipment dealers by providing the highest quality products, services, and aftermarket support. Vanee Farm Centre Inc. is a growing, innovative, and disciplined agri-business that values trust, accountability, motivation, respect, and business acumen. We are a leading-edge business that provides all our employees with the opportunity to grow and contribute and participate in our long-term success. Over the years we have expanded across Alberta into 6 locations, and you can find our stores in Lethbridge, Taber, Vulcan, High River, Brooks, and Claresholm.

To learn more about Vanee Farm Centre Inc. please visit our website at: www.vaneefarmcentre.ca

This position will be based out of our Brooks, Alberta location where we support our customers with products such as Bobcat, Kuhn, MacDon and more! Brooks offers the best of rural living with modern amenities! Located in the heart of one of Canada's most productive agricultural regions, Brooks provides exciting opportunities to be part of a thriving agriculture community while enjoying an affordable cost of living, a welcoming atmosphere, and easy access to outdoor recreation. Outdoor enthusiasts can enjoy nearby parks, golf courses, camping, fishing, and the beautiful landscapes of the Canadian Badlands. With a strong agricultural industry, a diverse population, and a convenient location along the Trans-Canada Highway, Brooks is an excellent place to build your career while enjoying a vibrant and connected community.

The Role

As a key member of the Vanee Farm Centre Inc. team, the Service Manager reports to the Branch Manager and is responsible for leading the Service department. This role is accountable for ensuring high-quality workmanship, delivering exceptional customer service, fostering strong customer relationships, and maintaining efficient day-to-day operations. The Service Manager's primary focus is on leading the team, managing workflow, and supporting customers, while also providing technical guidance, assisting with complex diagnostics, and stepping in to support technicians during peak workloads when required. The successful candidate will be expected to:

Lead, coach, and develop technicians, apprentices, and staff within the Service department.
Schedule and oversee daily workflow to ensure work is completed safely, efficiently, and to a high standard.
Train and mentor Service department employees.
Foster a positive workplace culture focused on safety, teamwork, accountability, and continuous improvement.
Build and maintain strong customer relationships by providing exceptional service and resolving concerns professionally.
Collaborate with the Parts and Sale departments to ensure efficient communication and a seamless customer experience.
Oversee service operations, including work order management, shop scheduling, pre-delivery inspections (PDIs), warranty repairs, and field service.
Monitor department performance, productivity, and profitability while identifying opportunities for improvement.
Ensure accurate service documentation, invoicing, and warranty administration.
Provide technical guidance and assist with complex diagnostics or repairs when required.
Maintain a clean, safe, and organized work environment in compliance with company policies and Alberta Occupational Health and Safety legislation.
Work collaboratively with the Branch Manager to support the overall success, growth, and profitability of the Service Department while delivering an exceptional customer experience.

Requirements

Journeyperson Agricultural Equipment Technician, Heavy Equipment Technician, or equivalent trade certification.
3-5 years of experience in mechanical service, with previous supervisory, foreman, or management experience (preferred).
Strong leadership, communication, organizational, and problem-solving skills.
Customer-focused with the ability to build strong relationships and resolve concerns professionally and effectively.
Experience with CDK or a similar dealership management system (considered an asset).
Valid Class 5 Driver’s License with a clean driver's abstract. Class 1 or Class 3 license (considered an asset).

Salary and Benefits

The starting salary for this position is $90,000 per year, with the successful candidate’s salary being determined based on relevant experience and/or training.

Vanee Farm Centre Inc. offers a total compensation package that includes excellent wages, training and development programs, comprehensive health benefits including medical, prescription, dental, health, travel insurance, group life insurance, RRSP program and more!

Applications

This position will remain open until a successful candidate is selected. Individuals interested in this position are invited to submit a resume through the Career link on our website. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.

As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

If you have any further questions regarding the application process please contact our Human Resources department at (403) 394-6552.

Pay: From $90,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
RRSP match
Vision care

Work Location: In person

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