20 meilleures offres (chain entry level, brossard, qc) (à pourvoir)

Business Development & Client Success Representative
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- Service à la clientèle
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- Assurance Invalidité
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Expeditors —Saint-Laurent, QC
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Expeditors —Saint-Laurent, QC
- Temps plein
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Crisis24 —Montréal, QC
- Temps plein
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Canadian Industries LTD. —Boucherville, QC
- Fins de semaine au besoin
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Lallemand —Montréal, QC
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Securitas Canada Ltd. —Montréal, QC
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : chain entry level (brossard, qc)

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Business Development & Client Success Representative

Hitek Logistic Inc
Saint-Laurent, QC

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Détails du poste

Permanent | Temps plein
De 55 000 $ à 65 000 $ par an

Profil recherché

Service à la clientèle
Chaîne d'approvisionnement
Logistique
Fret
HubSpot
Compétences en communication

Description complète du poste

Freight Forwarding / Logistics Experience Required

Role Overview

Hitek Logistic is looking for a proactive, outgoing, client-focused Business Development & Client Success Representative to support, retain, and grow our existing client base.

This role is focused on:

Staying close to existing accounts
Engaging every active client monthly
Building strong client relationships
Supporting and protecting service levels
Identifying growth opportunities
Acting as a bridge between clients, sales and operations

This is not an entry-level customer service role. We are looking for someone from the freight forwarding, transportation, or logistics space who can confidently speak with clients about their business, their freight, and where Hitek can bring more value.

Key Responsibilities

Engage every active client at least once per month through meaningful calls, emails, meetings, or visits
Maintain strong relationships with key contacts and build connections beyond one person within each account
Understand client shipping needs, pain points, service expectations, lanes, and growth potential
Jump on client calls to gather feedback, resolve concerns, and identify opportunities
Monitor client satisfaction and work with operations to protect service levels
Identify opportunities to grow accounts through additional lanes, services, modes, locations, or shipment types
Have value-based conversations around service, cost, routing, carrier performance, visibility, and process improvement
Support account reviews, client check-ins, service discussions, and follow-up actions
Help uncover and address service concerns before they escalate
Support onboarding of new opportunities and ensure expectations are clearly handed off internally
Document client activity, follow-ups, opportunities, service concerns, and next steps in HubSpot or another CRM
Work through a dialer or structured outreach process to ensure consistent client engagement
Communicate client feedback, opportunities, and service risks clearly to internal teams

What We’re Looking For

Direct experience in freight forwarding, transportation logistics, courier, LTL, FTL, air, ocean, warehousing, or supply chain
Strong understanding of how freight moves and how logistics decisions impact the client
Ability to speak confidently about service levels, costs, timelines, lanes, routing, carriers, visibility, and solutions
Excellent communication skills — professional, clear, pleasant, and engaging
Outgoing personality with the ability to build trust quickly
Comfortable making calls, joining client meetings, conducting check-ins, and visiting clients when needed
Able to have value-based conversations, not just transactional follow-ups
Commercially aware, operationally curious, and able to identify growth opportunities
Strong follow-through, organization, and attention to detail
Proactive, responsive, accountable, and client-focused

Technology & Process

Experience with HubSpot or another CRM is a strong asset
Comfortable documenting client interactions, follow-ups, opportunities, service concerns, and next steps
Experience working through a dialer or structured calling process is an asset
Able to manage outreach activity, next steps, and client follow-up consistently
Comfortable using systems and data to support client conversations and internal visibility
Disciplined in keeping client records, activity, and opportunity notes current

The Right Fit

The ideal candidate is professional, outgoing, engaging, and highly organized. They are comfortable speaking with clients daily, building trust quickly, asking smart questions, and following through.

They are:

Pleasant and professional
Outgoing and engaging
Organized and responsive
Curious and commercially minded
Comfortable with daily client outreach

They should understand that logistics is not just about moving freight. It is about solving problems, protecting relationships, creating value, and earning more trust over time.

About Hitek

At Hitek, our clients count on us to make it happen.

We are flexible, responsive, and solution-driven. We take action, follow through, and take ownership until the job is done.

This role is about staying close to our customers, understanding their needs, and helping ensure communication flows clearly between clients, sales, and operations.

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Work from home

Work Location: Hybrid remote in Saint-Laurent, QC H4S 1Y2

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : chain entry level (brossard, qc)

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