6 meilleures offres (front desk coordinator, calgary, ab) (à pourvoir)

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il y a 10 jours
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Full-Time Clinic Receptionist / Administrative Coordinator

Moroz Child Psychology Group
Calgary, AB

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Détails du poste

Permanent | Temps plein
31 $ de l’heure
Il y a 10 jours

Profil recherché

Vente
Planification des rendez-vous clients
Expérience en soutien administratif
Traitement des plaintes
Expérience administrative
Gestion des horaires
Expérience en réception médicale et administration
Service à la clientèle
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Réception
Consultation auprès de la clientèle
Interaction avec les clients

Description complète du poste

Moroz Child Psychology Group – Calgary, ABFull-time | Monday–Friday | Starting at $31.00 per hour

Moroz Child Psychology Group is seeking an experienced, exceptionally capable full-time receptionist/administrative professional to join our team. This is a permanent, career-oriented position for someone who takes pride in being exceptionally organized, personable, efficient, and able to manage many competing demands at once.

This is an extremely fast-paced position

Although we are a psychology practice, this is not a quiet reception position with significant downtime. Our clinic is extremely busy throughout the day, and the person in this role needs to be comfortable wearing multiple hats and moving quickly between responsibilities.

At any given moment, you may be answering phones and emails, greeting families, coordinating clinicians’ schedules, booking and changing appointments, processing payments, working with our booking and payment systems, responding to client concerns, helping prospective families understand our services, and simultaneously responding to the administrative needs of as many as eight psychologists.

The successful candidate will need to be able to shift between these responsibilities quickly without losing accuracy, professionalism, or warmth.

Exceptional client care is essential

Families contact our clinic at a time of significant need. Their child is struggling, and they have reached the point of seeking professional help. Their first interaction with our practice matters enormously.

We are looking for someone with exceptional interpersonal and telephone skills who can make people feel welcomed and cared for while remaining efficient and professional. You must be comfortable speaking with parents about our services, explaining the value of psychological treatment and assessment, answering questions about fees, and helping families decide whether our clinic is the right fit for their needs.

Some of our services represent a significant financial investment for families. This means the position also requires confidence in discussing and selling higher-cost professional services in a thoughtful, ethical and non-pressure-oriented manner.

We are looking for someone who:

Has substantial experience in reception, administration, client service or a comparable high-volume role
Thrives in an extremely fast-paced, multitasking environment
Is exceptionally organized and able to prioritize competing demands
Learns booking, scheduling and payment systems quickly
Is comfortable with technology and administrative software
Communicates extremely well by telephone, email and in person
Remains warm, professional and solution-focused when dealing with frustrated or upset clients and does not become easily rattled by difficult interactions
Has excellent judgment when dealing with clients and sensitive situations
Can confidently explain services, fees and options to prospective clients
Is comfortable with the sales/client-conversion component of the position
Notices what needs to be done without constantly needing direction
Is dependable, mature and professional
Wants to become an important, long-term member of an established practice

This position is probably not a good fit if:

You are looking for a quiet reception position, prefer completing one task at a time, become easily overwhelmed by interruptions, or are primarily looking for a temporary position while pursuing another career.

We are specifically hoping to find someone who enjoys being busy, takes ownership of their work, and is looking for a position in which they can become an integral part of our practice for years to come.

Schedule and compensation

This is a full-time, five-day-per-week position, Monday through Friday, with the workday anticipated to begin at approximately 8:30 or 9:00 a.m.

Starting wage: $31.00 per hour.

Pay: $31.00 per hour

Benefits:

On-site parking

Application question(s):

Do you have a reliable vehicle and a license to run office errands?

Experience:

Administrative: 3 years (required)

Work Location: In person

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