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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support team leader (chilliwack, bc)

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Technical Service Department Manager

Prins Greenhouses -
Abbotsford, BC

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Détails du poste

Permanent | Temps plein
De 70 000 $ à 85 000 $ par an

Profil recherché

Microsoft Word
Service
Utilisation d'un ordinateur
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Anglais
Microsoft Office
Esprit d'analyse
Plomberie
Système CVC
Saisie de données
Sens de l'organisation
Leadership
Compétences en communication
Connaissances en mécanique

Description complète du poste

Overview
We are seeking a highly organized, self-motivated, and technically inclined Service Department Manager to lead our Technical Services Team and to organize and support the work of the company’s Equipment Mechanic. The ideal candidate will act as the leader for this team, be the main point of contact for our service calls, and will provide proactive, responsive customer service. This role requires excellent communication skills, a strong understanding of the plumbing and/or HVAC industries, and the ability to create service schedules effectively. Proficiency with using computers and MS Office is a requirement.

Duties

Drive the improvement and expansion of the Service Department
Ensure efficient and cost-effective functioning of the Service Department
Oversee the work of the field technicians
Create, maintain, and track service contracts, inform customers of upcoming preventative maintenance requirements
Act as main point of contact for service calls and provide proactive, responsive customer service via telephone and email
Ensure efficient and cost-effective functioning of the Service Department
Assist clients with technical support when possible
Develop schedules for service technicians, considering work order priorities/urgency, due dates, location, time, skills, equipment, and materials required
Provide updates to technicians of possible changes in schedules and scope of work
Communicate with customers and internal departments as necessary to ensure successful completion of service
Communicate possible delays to customers
Provide quotation support to field service technicians as required. Assist in the preparation of service quotes for customers, including contacting vendors to establish price and availability of replacement parts and/or repair items
Issue and complete purchase orders for service department
Complete and close work orders without delay, and provide accounting department all required information
Ensure construction equipment is properly maintained and prepared on schedule
Collect technicians’ and mechanic's time entries and work orders, ensuring accuracy and completion of notes and recommendations
Approve service technicians’ and mechanic's time entries for payroll
Present monthly financial reports for the Service Department
Initiate, and/or revise scheduling and dispatch procedures to ensure departmental efficiency, effectiveness, and customer satisfaction
Maintain and update customer database with complete and accurate information
Provide general administrative and office support as needed
Perform all job functions in a safe and respectful manner, in accordance with company policies and government legislation/regulations

Qualifications

3-5 years of experience as a technical service department dispatcher/co-ordinator
Previous experience in a leadership position
Previous experience with engineered mechanical systems, or in plumbing/HVAC industries
Proficient with use of computers, including Microsoft experience (Outlook, Word and Excel)
Data entry experience
Provide exceptional customer service
Exercise independent judgment and take initiative
Work effectively under pressure
Manage conflict and problem-solve effectively
Manage multiple tasks, using strong analytical and organizational skills
Work independently and collaboratively, with excellent attention to detail
Excellent verbal and written communication skills, in English
Canadian citizenship, permanent resident status, or a current work visa

At Prins Greenhouses we view each job as a fresh challenge. Using innovative technology and a lot of hard work, we are dedicated to designing and building the most efficient growing environments possible for our customers and their crops. Our warehouse serves both our construction teams and our customers who purchase replacement parts directly from us.

Our company is committed to long-lasting relationships with customers, staff and suppliers. It supports the growth of both the individual and the team. With healthy individuals a team is all the stronger, and teamwork is the core of our success.

Are you someone who enjoys stable, challenging and rewarding work with room for growth? Join our team and work with great people who love what they do! Competitive wages, a comprehensive employee benefits plan and RRSP matching are some of the additional perks to working with Prins Greenhouses. Join our team and be part of an industry that brings food to the tables of millions.

Job Types: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Experience:

service co-ordinator: 3 years (required)
Plumbing: 3 years (required)
HVAC: 3 years (required)
Customer service: 3 years (required)
Computer operation: 3 years (required)
Leadership: 3 years (preferred)

Language:

English (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support team leader (chilliwack, bc)

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