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Operations Manager

Mega Roofing and Exteriors Inc.
Rocky View, AB

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Détails du poste

Temps plein
À partir de 125 000 $ par an

Profil recherché

Revêtement
Gestion des opérations
Diplôme d'études professionnelles
Systèmes PGI
AEC
Anglais
Conduite de véhicule
QuickBooks
Construction et rénovation
Gestion de la construction
Leadership
Toiture
Compétences en communication
Planification stratégique
Permis de conduire

Description complète du poste

Role Overview

The General Manager is responsible for the P&L, operations, sales growth, safety, customer satisfaction, and team leadership. You’ll translate company strategy into daily execution—ensuring sold work is profitable, jobs are delivered safely and on-schedule, customers are delighted, and the business scales sustainably.

Key Responsibilities:

1) Leadership & Strategy

Own theannual operating plan (revenue, margin, overhead, cash flow).
Drive weekly/quarterly business reviews, forecasting, and continuous improvement.
Build a performance culture with clear goals, coaching, and accountability.
Champion company values, safety-first culture, and high-quality standards.

2) Sales & Business Development

Lead/oversee sales pipeline: lead gen, inspections, estimating, close rates, average ticket.
Set pricing strategies, margin targets, and discount thresholds.
Develop partner channels: builders, property managers, insurance adjusters, HOAs, multi-family, commercial PMs.
Oversee marketing calendar (seasonal campaigns, storm events, digital, canvassing).

3) Operations & Project Delivery

Oversee scheduling, materials procurement, install quality, and project closeout.
Ensure crew productivity, workmanship standards, and punch list completion.
Implement standardized job packs (scope, materials, photos, safety plan, quality checklist).
Manage subcontractors and in-house crews; enforce SLAs and quality standards.
Drive change-order discipline and scope control.

4) Safety & Compliance

Own the safety program: toolbox talks, fall protection, PPE, site inspections, incident reporting.
Maintain all licensing, permits, WCB, Provincial OH&S compliance, and COR).
Implement near-miss tracking and corrective actions.

5) Financial Management

Own P&L performance: job costing, labor/material variance, gross margin, overhead control.
Approve purchasing, vendor terms, rebates, and inventory controls.
Weekly WIP review, AR collections, and cash-flow forecasting.
Improve estimating accuracy and markup discipline.

6) Customer Experience & Service

Ensure 5-star customer experience: communication cadence, on-site professionalism, clean-up, and warranty service.
Oversee service department (repairs, callbacks, warranty).
Respond to escalations quickly and effectively; monitor NPS/reviews.

7) People & Culture

Hire, train, and develop managers, sales reps, coordinators, and crew leads.
Implement performance scorecards, ride-alongs, field audits, and coaching.
Workforce planning: staffing, seasonal ramp-up, subcontractor capacity.
Foster a respectful, inclusive, and safety-conscious workplace.

8) Systems & Process Improvement

Optimize CRM/ERP usage (e.g. Teams, Jobber, FCS, CompanyCam etc).
Standardize SOPs for estimating, scheduling, site setup, change orders, invoicing.
Leverage photos, QA checklists, and drones for documentation and quality control.

Qualifications

7–10+ years in construction/roofing/exteriors with 3–5+ years in a GM/Operations leadership role.
Proven P&L ownership and scaling experience in a contractor or trades business.
Strong knowledge of roofing systems (asphalt shingle, metal, TPO/EPDM/PVC, SBS), siding/cladding, and building envelope basics.
Track record with job costing, estimating, vendor management, and subcontractor oversight.
Safety leadership with Provincial OHS familiarity
Proficiency with CRM/ERP and field tools (e.g., EagleView/hover, CompanyCam, QuickBooks, Teams ).
Valid driver’s license; clean driving record.

Skills & Competencies

Strategic planning + hands-on execution; calm under pressure.
Financial acumen (pricing, margin management, cash control).
Operational discipline (SOPs, scheduling, logistics, QA/QC).
Sales leadership (coaching reps, pipeline, pricing discipline).
Excellent communication: field, office, client-facing.
Problem-solving, negotiation, and conflict resolution.
People leadership: hiring, coaching, and accountability.

Job Type: Full-time

Pay: From $125,000.00 per year

Benefits:

Casual dress
Company car
Company events
Dental care
Disability insurance
Employee assistance program
Employee stock purchase plan
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Rocky View, AB T3Z 2C2: reliably commute or plan to relocate before starting work (required)

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

Contracting : 10 years (required)
Construction management: 10 years (required)
Operations management: 10 years (required)
Building Envelope : 7 years (required)
Roofing : 5 years (required)
Siding : 5 years (required)

Language:

English (required)

Willingness to travel:

25% (preferred)

Work Location: In person

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foster coordinator emplois - cochrane, ab

Operations Manager

Program Manager - Community & Social Services - $69,160-$76,440/yr in Kelowna, BC!

Activity Coordinator

Hospitality Manager

Retail Store Coordinator Fifth Ave. - Cochrane, Alberta

Corporate Support Coordinator

Sales Coordinator

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : foster coordinator (cochrane, ab)

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