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Patient Call Coordinator

Durham Bone and Joint Specialists
Ajax, ON

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Détails du poste

Temps plein
Il y a 1 jour

Profil recherché

Service à la clientèle
Expérience administrative
Sens de l'organisation
Systèmes de dossier médical électronique
Étiquette au téléphone
Compétences en communication

Description complète du poste

Durham Bone & Joint Specialists (DBJS) is a leading orthopaedic clinic dedicated to providing timely, high-quality care for patients with acute and chronic musculoskeletal conditions. Our team of Orthopaedic Surgeons, Advanced Practice Providers, and administrative professionals work collaboratively to ensure patients receive efficient access to specialist care.

As DBJS continues to grow, we are seeking a Patient Call Coordinator to support patient access through high-volume phone scheduling and coordination.

Position Overview:

The Patient Call Coordinator plays an essential role in connecting patients with the care they need. This is a phone-intensive position, where the majority of each workday is dedicated to answering incoming calls and coordinating patient appointments.

This role functions similarly to a call-centre environment within a healthcare setting, where efficiency, professionalism, and accuracy are essential. The successful candidate will be comfortable managing continuous phone activity while maintaining strong attention to detail and delivering clear, respectful communication with patients.

This role is well suited to individuals who enjoy structured, fast-paced work and consistent daily activity.

Key Responsibilities:

Answer a high volume of incoming patient calls throughout the day
Make outbound calls to patients to schedule, confirm, or update appointments
Book consultations and follow-up appointments for Orthopaedic Surgeons and Advanced Practice Providers
Provide clear information to patients regarding appointment details, imaging requirements, and next steps in care
Coordinate the collection and verification of referral documentation and imaging reports
Accurately update patient information and appointment details within the clinic’s EMR system
Manage assigned booking queues and follow-up tasks to ensure timely patient scheduling
Maintain accuracy, professionalism, and efficiency while managing competing priorities
Work collaboratively with clinical and administrative staff to support patient access and clinic flow
Follow established booking procedures, policies, and performance expectations

Successful Patient Call Coordinators typically:

Maintain consistent call handling and booking activity throughout the shift
Remain focused and productive during continuous phone-based scheduling
Manage high call volumes while maintaining accuracy and professionalism
Communicate clearly and confidently with patients
Take ownership of assigned booking tasks and follow-ups
Balance efficiency with empathy when assisting patients navigating care

This position is best suited for individuals who:

Are comfortable spending most of the workday on the phone
Enjoy structured, task-focused work environments
Perform well in high-volume call handling or scheduling roles
Thrive in environments with clear expectations and measurable outcomes
Take pride in reliability, accuracy, and consistency
Are able to remain calm and professional when assisting patients

Qualifications & Experience

Experience working in a high-volume phone environment (call centre, medical scheduling, intake coordination, or customer service) strongly preferred
Previous healthcare administrative experience is considered an asset
Experience working with an Electronic Medical Record (EMR) system is required
Strong verbal communication skills and professional phone etiquette
Excellent attention to detail and organizational skills
Ability to multitask while maintaining productivity in a fast-paced environment
Diploma or certificate in Office Administration or a related field is considered an asset

Job Type: Full-time

Application question(s):

A regular Saturday shift is part of this role. Can you commit to working on Saturdays?
What is your expected hourly rate for this position?
This role involves managing a high volume of patient calls throughout the day. Please describe your experience working in a phone-intensive role, including approximately how many calls or bookings you handled in a typical day and how you maintained efficiency and accuracy during busy periods.

Work Location: In person

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