20 meilleures offres (family support coach, edmonton, ab) (à pourvoir)

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Clinic Manager

Azura Medical Clinic
Edmonton, AB

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Détails du poste

Temps plein
De 22 $ à 34 $ de l’heure
Il y a 2 jours

Profil recherché

Dossiers médicaux électroniques
Cabinet médical
Expérience administrative
Infrastructure informatique
Expérience en supervision
Gestion des ressources humaines
Sens de l'organisation
Systèmes de dossier médical électronique
Gestion de budget
Soins de courte durée
Leadership
Terminologie médicale
Compétences en communication
Soins infirmiers

Description complète du poste

Job Overview

Clinic Operations Manager

Azura Medical Clinic

Edmonton, AlbertaFull-Time | Permanent

About Azura Medical Clinic

Azura Medical Clinic is a modern, physician-led primary care clinic committed to delivering exceptional patient care through innovation, teamwork, and operational excellence. Our multidisciplinary team includes Family Physicians, Internal Medicine, Psychiatry, Nursing, and Medical Office Assistants working together to provide comprehensive community healthcare.

As we continue to grow, we are seeking an experienced Clinic Operations Manager to lead the day-to-day operations of our clinic while helping drive strategic growth and continuous improvement.

Position Summary

Reporting directly to the Clinic Ownership and Medical Director, the Clinic Operations Manager will oversee all non-clinical operations of the practice. This individual will be responsible for leading the administrative team, optimizing clinic performance, improving patient experience, supporting physicians, and ensuring compliance with healthcare regulations.

This is an excellent opportunity for an experienced healthcare leader who enjoys building systems, leading people, and contributing to the growth of a high-performing medical practice.

Key Responsibilities

Operations Leadership

Oversee the daily operations of the clinic
Ensure efficient patient flow and appointment scheduling
Develop and improve operational policies and procedures
Identify opportunities to improve efficiency and patient experience
Monitor clinic performance and operational KPIs

Human Resources

Lead, coach and supervise Medical Office Assistants and administrative staff
Recruitment, onboarding and training of new employees
Conduct performance reviews and ongoing coaching
Develop staff schedules and ensure adequate coverage
Foster a positive, accountable and collaborative workplace culture

Physician Support

Coordinate physician schedules and clinic coverage
Support onboarding of new physicians and allied health professionals
Assist physicians with operational issues
Facilitate communication between physicians and administration

Financial & Business Operations

Monitor clinic productivity and operational performance
Assist with budgeting and expense management
Review uninsured billing processes
Monitor inventory and purchasing
Work with ownership to improve operational efficiency and profitability

Compliance & Quality

Ensure compliance with CPSA standards, HIA, privacy legislation, and clinic policies
Maintain clinic policies and standard operating procedures
Participate in quality improvement initiatives
Coordinate accreditation and regulatory activities when required
Experience with CPAR

Patient Experience

Lead service recovery for patient concerns
Monitor patient satisfaction and online reputation
Improve front-desk workflows and communication
Promote a culture of exceptional customer service

Strategic Growth

Assist with new physician recruitment and onboarding
Support marketing initiatives and community engagement
Participate in expansion projects and implementation of new services
Lead operational change initiatives

Qualifications

Required

Minimum 2 years of healthcare management experience
Experience leading medical office or clinic teams
Strong leadership and interpersonal skills
Excellent organizational and problem-solving abilities
Experience with Electronic Medical Records (EMRs) HealthQuest and Netcare
Knowledge of Alberta healthcare operations
Strong communication and conflict-resolution skills
High level of professionalism and integrity

Preferred

Experience managing Family Medicine or Walk-In Clinics
Knowledge of Alberta physician billing and clinic workflows
Experience in quality improvement initiatives
Healthcare Administration or Business Management education

What We Offer

Competitive salary
Performance-based bonus opportunities
Paid vacation will be considered on a case by case basis
Professional development support
Collaborative physician-led environment
Opportunity to influence the future growth of the clinic

Ideal Candidate

The successful candidate is a proactive healthcare leader who thrives in a fast-paced environment, enjoys solving operational challenges, leads by example, and is passionate about delivering an exceptional experience for both patients and healthcare professionals.

If you are looking for an opportunity to make a meaningful impact while helping shape the future of a growing medical practice, we would love to hear from you.

To Apply

Please submit your résumé and a cover letter outlining your healthcare leadership experience and why you would be a great fit for Azura Medical Clinic.

Responsibilities

Oversee daily clinic operations, including patient scheduling, billing, and record management
Supervise clinical and administrative staff, providing leadership and performance evaluations
Ensure compliance with healthcare regulations and standards.
Manage electronic medical records systems such as HealthQuest and Netcare
Coordinate staffing schedules, training sessions, and professional development activities
Monitor clinic budgets, supplies inventory, and procurement processes to optimize resource utilization
Implement policies and procedures to improve workflow efficiency and patient satisfaction
Collaborate with healthcare providers to facilitate smooth communication between clinical teams
Handle patient inquiries, resolve complaints, and ensure a positive patient experience
Maintain up-to-date knowledge of medical terminology, clinic protocols, and acute care practices

Skills

Proficiency in HealthQuest and Netcare
Strong background in human resources management within healthcare settings
Extensive experience in dental or medical office administration
Supervising experience with a proven ability to lead multidisciplinary teams
Familiarity with electronic medical records systems and healthcare IT infrastructure
Knowledge of medical terminology relevant to primary care clinics.
Experience in budgeting, financial planning, and resource management within a healthcare facility
Previous clinical or nursing experience is a plus for understanding complex healthcare workflows
Excellent organizational skills with the ability to prioritize tasks effectively
Strong communication skills for liaising with staff, patients, and external partners

This position offers an opportunity to lead a dedicated healthcare team in a dynamic environment committed to delivering exceptional patient care. The successful candidate will demonstrate a blend of clinical knowledge, administrative expertise, and leadership capabilities essential for managing a thriving clinic.

Job Type: Full-time

Pay: $22.00-$34.00 per hour

Benefits:

Casual dress
Flexible schedule
On-site parking

Work Location: In person

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