Every day, our team is spread across Edmonton, St. Albert, Sherwood Park, and Ardrossan caring for dogs, cats, and the people who love them. We're looking for a Team Lead to help support our staff, keep operations running smoothly, and ensure pets continue receiving the high standard of care we're known for.
This is a hybrid leadership role that combines operations, staff support, and hands-on pet care. Part of your week will be spent working remotely supporting the team, managing daily operations, and solving problems as they arise. The remainder of your week will be spent in the field working with dogs, clients, and training staff.
As a Team Lead, you'll be one of the people staff turn to when they need support, guidance, or help solving a problem. You'll play a key role in supporting daily operations while helping ensure our clients and pets continue receiving exceptional care.
This role works best for someone who enjoys balancing leadership responsibilities with hands-on work. You're comfortable making decisions independently, supporting staff through challenges, communicating professionally with clients, and adjusting plans when schedules inevitably change.
What You'll Be Doing
- Supporting staff throughout the day via Slack, phone, and our scheduling software
- Helping solve scheduling challenges, callouts, and last-minute coverage needs
- Assisting with staff training, mentoring, and development Reviewing service reports and ensuring client instructions are followed
- Communicating with clients through phone, email, and messaging Completing consultations and first visits with new clients when required
- Covering walks, jogs, and pet care services when needed
- Helping improve systems and processes that make life easier for both clients and staff
- Participating in leadership discussions and helping support the overall success of the team
Like Tetris? You'll probably enjoy scheduling around here.
What We're Looking For
- Previous leadership, training, mentoring, or management experience is required
- Professional experience working with dogs Understanding of force-free/R+ training methods
- Experience handling reactive dogs is considered an asset
- Strong communication and problem-solving skills
- Ability to stay calm and make sound decisions when priorities shift
- Comfortable working independently without constant direction
- Reliable vehicle and willingness to drive throughout Edmonton and surrounding areas
- Physically able to walk and jog dogs year-round
- Someone looking for a long-term opportunity rather than a seasonal position
Schedule & Availability
- Must be available Monday through Friday
- Two fixed admin leadership days each week (Tuesday, Wednesday, and/or Thursday)
- Remaining weekdays will be field shifts
- Some weekend and on-call rotation required
- Additional admin shifts may become available to help cover vacations, illness, and business growth
Compensation
- Starting wage of $17/hour
- Opportunities for advancement and increased responsibility within the company
- A supportive team environment where your ideas and contributions are valued
- This role includes a six-month probationary period to allow time for training and development across the Dog Jogger, Head Jogger, and Team Lead responsibilities.
This role is ideal for someone who enjoys leadership, problem-solving, working with people, and staying actively involved with pets. No two weeks are exactly the same, and we're looking for someone who can confidently help support both the team and the day-to-day operations that keep everything running smoothly.
Pay: From $17.00 per hour
Benefits:
- Casual dress
- Company events
- Paid time off
- Work from home
Application question(s):
- What is your availability Monday through Friday? Please list the days and hours you are available to work.
- This role requires driving throughout Edmonton and surrounding areas. Tell us about the vehicle you would use for work and confirm that it is available to you during working hours.
- This role requires jogging with dogs. Tell us about your current fitness level and experience with running or jogging.
- Are you willing and able to complete a Criminal Record Check as a condition of employment?
- Tell us about your professional experience working with dogs.
- This role requires previous leadership, training, mentoring, or management experience. Tell us about your experience leading or supporting a team.
- This role requires working outdoors year-round in rain, snow, heat, cold, and other weather conditions. Tell us about your experience working outdoors and any concerns you may have about this aspect of the role.
- This role requires two fixed admin shifts per week, typically scheduled on Tuesday, and/ or Wednesday, and/or Thursday. Which of these days are you available for admin shifts?
Work Location: In person
