18 meilleures offres (service writer, fort saskatchewan, ab) (à pourvoir)

Customer Sales & Service Representative
Gordon Russell Ltd. —Fort Saskatchewan, AB
- De 50 000 $ à 65 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
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Proposal Specialist
Vertex Resource Group —Sherwood Park, AB
- Temps plein
- Anglais
- Microsoft Office
- Développement commercial
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Automotive Appraiser/Estimator- All Locations
Johnny K CARSTAR Group —Edmonton, AB
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Excel
- Service à la clientèle
- Assurance Dentaire
- Congés payés
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Automotive Service Advisor
DNA AUTOWORKS INC —Edmonton, AB
- De 18 $ à 20 $ de l’heure
- Temps plein
- Expérience en mécanique
- Vente
- Service à la clientèle
- Réductions Tarifaires
- Heures d'arrivée et de départ flexibles
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Automotive Service Manager, Southern Alberta
Recruiting Room —Alberta
- De 80 000 $ à 120 000 $ par an
- Temps plein
- Service à la clientèle
- Anglais
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
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Automotive Service Advisor
Lakewood Chevrolet —Edmonton, AB
- De 60 000 $ à 150 000 $ par an
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Invalidité
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Writer/Editor
PCL Constructors Inc. —Edmonton, AB
- Compétences rédactionnelles
- Anglais
- Microsoft Office
- Assurance Invalidité
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Admin/ Service Writer/ Parts person
Full Stack Diesel & Powertrain —Ardrossan, AB
- De 20 $ à 25 $ de l’heure
- Temps plein
- Service à la clientèle
- Saisie de données
- En présentiel
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Senior Writer, Fact-Checking and News Verification (French Services) (On Site)
CBC/Radio-Canada —Edmonton, AB
- Temps plein
- Bilingue
- Compétences rédactionnelles
- Anglais
il y a 10 jours
Generative AI Associate(French Speaking)
Innodata Inc. —Edmonton, AB
- 21 $ de l’heure
- Temps partiel
- Télétravail
- Doctorat
- CAD
- Anglais
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Technical Writer
PCL Constructors Inc. —Edmonton, AB
- Azure
- DevOps
- Agile
- Assurance Invalidité
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Service Advisor
Sherwood powersports & Marine —Sherwood Park, AB
- De 25 $ à 40 $ de l’heure
- Temps plein
- Service à la clientèle
- Sens de l'organisation
- Leadership
- Réductions Tarifaires
- Assurance Invalidité
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il y a 12 jours
Service Advisor - OEM
Finning International Inc. —Edmonton, AB
- Temps plein
- Travail hybride
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
il y a 3 jours
Service Advisor
Velocity Truck Centres —Edmonton, AB
- De 24,97 $ à 27,47 $ de l’heure
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il y a 11 jours
Appointment Coordinator
Sherwood Park Toyota —Sherwood Park, AB
- De 17 $ à 19 $ de l’heure
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Service Advisor Automotive Service
Canadian Tire —Sherwood Park, AB
- Temps partiel
- Compétences en informatique
- Compétences en communication
- Régimes de participation aux bénéfices
- Heures d'arrivée et de départ flexibles
Junior Service Advisor -- Bobcat of Edmonton.
NationaLease —Edmonton, AB
- De 20 $ à 24 $ de l’heure
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- Assurance Invalidité
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il y a 2 jours
Service Coordinator - Edmonton and Area
Finning International Inc. —Edmonton, AB
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Fixed Operations Manager
Marigold Ford Lincoln Sales Limited —Whitby, ON
Valid Ontario Class G Driver's Licence with a satisfactory driver's abstract. Our Fixed Operations department is among the largest in the province and a…
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Professional Automotive Service Manager
Carpro Tirecraft —North York, ON
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service writer (fort saskatchewan, ab)

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Customer Sales & Service Representative

Gordon Russell Ltd.
Fort Saskatchewan, AB

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Détails du poste

Temps plein
De 50 000 $ à 65 000 $ par an

Profil recherché

Microsoft Word
Permis de conduire de classe 5
Mention Sceau rouge
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Microsoft Office
Conduite de véhicule
Connaissances en mécanique

Description complète du poste

Overview

We are seeking a Customer Service Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Heartland office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Manager of Customer Support with guidance from Service Manager/ Branch Manager
Key Collaborations: Service Department, Product Specialist, Inside Sales, Warehouse, Provincial Administrator
Key external interactions: customers, prospective customers, vendors & factory reps.
Should be prepared with appropriate information to discuss at Dispatch/ Toolbox meetings to ensure continued service excellence

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service writer (fort saskatchewan, ab)

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