12 meilleures offres (operations manager, ingersoll on) (à pourvoir)

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Voyago —London, ON
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- Microsoft Powerpoint
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- Programme d'Aide aux Employés
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il y a 14 jours
Operations Manager - Peel
National Diabetes Trust —Ontario
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- Temps plein
- Microsoft Office
- Baccalauréat
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- Assurance Dentaire
- Programme d'Aide aux Employés
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- Heures supplémentaires
- Télétravail
- Microsoft Excel
- Finance
- Ressources humaines
- Programme d'Aide aux Employés
- Assurance Vie
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Operations Manager
Wesco Trailer Rentals —Brownsville, ON
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Service à la clientèle
- Maintenance
- Chariot élévateur
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Copart —London, ON
- De 107 759 $ à 121 264 $ par an
- Temps plein
- Bilingue
- Anglais
- Esprit d'analyse
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il y a 14 jours
Assistant Operations Manager (Nights)
Inovata Foods —Tillsonburg, ON
- De 90 000 $ à 100 000 $ par an
- Fins de semaine au besoin
- Certificat de premiers soins de base
- Régimes de participation aux bénéfices
- Assurance Invalidité
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il y a 5 jours
Operations Manager
Robertson —London, ON
- Microsoft Office
- Électricité
- Compétences en informatique
- Assurance Invalidité
- Assurance Dentaire
il y a 4 jours
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United Services Group —Woodstock, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Baccalauréat
- Déplacements à prévoir
- Gestion de budget
- Assurance Dentaire
- Assurance Vision
il y a 8 jours
Retail Operations Supervisor
Staples —Woodstock, ON
- De 18,90 $ à 21,70 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Expérience en supervision
- Assurance Dentaire
Director of Operations (Supply Chain)
Metro Supply Chain —London, ON
- Temps plein
- Capacités de présentation
- Baccalauréat
- Contrats
- Assurance Invalidité
- Assurance Dentaire
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F&B Operations Supervisor
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Fins de semaine au besoin
- Service
- Hospitalité
- Hôtel
- Assurance Dentaire
- Assurance Vision
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operations manager jobs near ingersoll on

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Operations Manager, Logistics Centre

Voyago -
London, ON

Postuler rapidement

Détails du poste

Temps plein
De 75 000 $ à 85 000 $ par an
Il y a 14 jours

Profil recherché

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Microsoft Outlook
Expérience en gestion
Vente
Service à la clientèle
Centre d'appels
Logistique
Microsoft Office
Baccalauréat
Gestion de budget
Diplôme d'études collégiales (hors Québec)
Exigences d'affaires
Leadership
Permis de catégorie G
Compétences en communication

Description complète du poste

Voyago, Transdev Ontario, is hiring an Operations Manager for our Logistics Centre to oversee both the Call Centre and Dispatching daily operations. This is an immediate opening for a new full time role.

Reporting to the General Manager, the Logistics Centre Manager is responsible for leading the daily operations of a fast-paced Dispatch and Call Centre, ensuring the efficient coordination of non-emergency medical transportation services while delivering an exceptional customer experience. This role oversees a team of Dispatchers, Call Centre Representatives, and Logistics Coordinators, providing leadership, coaching, scheduling, and performance management to ensure service levels are consistently achieved.

Primary Responsibilities

Operations

Accountable for the daily and ongoing operation of Transdev Ontario's Non-Emergency Medical Transportation (NEMT) Logistics Centre, ensuring the efficient coordination of patient transportation services while meeting service level agreements, regulatory requirements, and organizational objectives
Foster a customer-first culture where every interaction reflects professionalism, empathy, and efficiency.
Ensures service and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.
Monitor and improve ordering, telephone handling and other procedures
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Ensure that all employees adhere to the company policies and regulations.
Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
Identifying and instilling best practice, processes and systems and drive continuous improvement environment.
Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.
Monitor passenger volumes, service levels, margins, performance and bookings.
Leading cooperation between the On-Road Vehicles and the Dispatch Services for all Non Emergency Medical Transportation movement.
Drive actions and participate in continuous improvement projects: optimization of flow, utilization, improvement/automation of current processes
Create and manage an optimal service plan to meet business requirements
Provide solutions for service opportunities tabled by customer service, operations, and sales through requests
Previous management experience - In Logistics, Call Centre or Dispatching preferred

Leadership

Provide leadership, development and coaching of Team members. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
Hire, onboard and ensure training is provided to personnel to maintain high customer service standards
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Create a welcoming and motivating environment for employees

Reporting

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Assisting other management team members in identifying trends and establishing call center goals.

Hours of Operation

The Logistics centre operates 24 hrs/day, 7 days a week, 365 days a year.

This shift is currently covering 40 hours per week, Monday to Friday, 8:30 am to 5:00 pm with flexibility to cover other shifts as required.

Requirements

Your profile

You posses a University degree, college diploma, or equivalent experience
You have previous leadership experience in an operations, call centre or transportation environment, preference will be given to managers with Call Centre or Dispatch centre experience
You have extensive customer service expereince in a high volume, fast pace environment
You bring demonstrated experience managing budgets, financial performance, and operational KPIs
You posses strong leadership and people management skills with the ability to motivate and develop teams
You bring excellent relationship-building and stakeholder management abilities
You can demonstrate strong problem-solving and decision-making capabilities in a fast-paced operational environment
You have excellent written and verbal communication skills
You are proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBi) and operational systems
Your experience with Santa Cruz would be an asset
Any experience with Healthcare Accreditation Process or Healthcare IPAC are considered assets
You posses experience in budgeting and P&L management
You have a minimum valid Ontario G Class Driver’s Licence
You have a Clean Driver’s Abstract
You have a Clear Criminal Record Search

By joining the Voyago Logistics Centre team in the London, you’ll find:

Employee and Family Assistance Program
Employee Referral Bonus
Great company culture
Award Winning
Growth oriented company
Subsidiary of Global Transportation Provider (Transdev)
Employee recognition

Compensation range $75, 000 to $85,000.

Benefits

The Perks

We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.

We offer comprehensive benefits packages for full-time employees with an Employee Assistance Program, RRSP program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage

We thank all applicants however only those under consideration will be contacted.

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