9 meilleures offres (it support, leduc, ab) (à pourvoir)

Bilingual Tier 2 Helpdesk (AB)
Connex Telecommunications Inc. —Alberta
- 19,50 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Anglais
- Compétences en communication
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23 h
Application Support Agent
Garaga —Alberta
- Temps plein
- Travail hybride
- Service à la clientèle
- Anglais
- Compétences en communication
- Assurance Invalidité
- Assurance Dentaire
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il y a 1 jour
IT Service Desk Analyst
Helical Pile Solutions —Nisku, AB
- Temps plein
- Informatique
- Service à la clientèle
- Windows
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 5 jours
Deskside Specialist - L1- L3
Compugen Inc —Edmonton, AB
- Embauche urgente
- Azure
- Microsoft Outlook
- Expérience en gestion
IT Coordinator
MNP —Edmonton, AB
- Heures supplémentaires
- Service à la clientèle
- Anglais
- Windows
Network Administrator (Cisco)
Finney-Taylor Consulting Group —Canada
- Contrat
- Azure
- Réseaux informatiques
il y a 13 jours
Customer Service Representative - Automotive
EBlock Inc. —Canada
- 45 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Windows
- Assurance Dentaire
- Congés payés
AI Systems Administrator
MCI Careers —Canada
- Temps plein
- Azure
- Informatique
- Service à la clientèle
Senior AI Systems Administrator
MCI Careers —Canada
- Azure
- Informatique
- Service à la clientèle

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Mortgage Associate (RECA Licensed) - Remote Opportunity in Alberta | Competitive Commission
Artisan Mortgages —Alberta
Valid RECA mortgage associate license (current and in good standing). \*\*Flexible schedule:\*\* Work from home options with in-office collaboration.
De 100 000 $ à 300 000 $ par an
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Life Insurance Agent - LLQP License Required - Remote
Specialty Life Insurance —Alberta
LLQP licensed with valid provincial licensing in good standing. Managing inbound and outbound call opportunities in a structured, supported environment.
De 40 000 $ à 160 000 $ par an
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Bilingual Technical Support Representative
United Chargers —Richmond Hill, ON
Participate in the development and implementation of special projects as assigned. Interact with all levels of the organization, both internal/external clients,…
50 000 $ par an
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IT Infrastructure Specialist
Safran Landing Systems Canada Inc. —Ajax, ON
MCSA (Server and core infrastructure) and Cisco CCNA certification or working towards it. Education and/or certifications: All items listed below will be…
De 78 100 $ à 113 000 $ par an
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support (leduc, ab)

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Bilingual Tier 2 Helpdesk (AB)

Connex Telecommunications Inc. -
Alberta

Postuler rapidement

Détails du poste

Temps plein
19,50 $ de l’heure
Il y a 23 heures

Profil recherché

Bilingue
Français
Anglais
MacOS
Logiciel-service
Compétences en communication

Description complète du poste

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Technical Support
In this role, you will investigate technical problems, diagnose software and hardware issues, and guide both residential and business customers through clear and effective resolutions. Support is provided through phone, chat, and tickets, with a focus on professionalism, accurate documentation, and excellent customer service.
As a Bilingual Technical Support Representative supporting multiple campaigns

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50

Main Duties and Responsibilities:

Monitor Zendesk, our ticketing system for new requests, chats, and follow-ups.
Respond to customer inquiries within established service level timeframes in both English and French.
Troubleshoot software and hardware issues for Windows and Mac environments.
Provide break/fix and remote support, including installation, configuration, and connectivity troubleshooting.
Assist with SaaS administration including Microsoft 365, Google Workspace, and similar platforms.
Escalate complex issues to vendors when required (Microsoft, Google, etc.).
Document all cases accurately in line with service delivery standards.
Assist with license adjustments, order entries, and discount applications as needed.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, and calls efficiently while maintaining quality and accuracy.

The Ideal Candidate Will Have:

Fluency in both Canadian English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills for desktop, network, and SaaS environments.
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
Flexibility to work rotating shifts, including evenings, overnights, weekends, and holidays.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

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it support emplois - leduc, ab

Bilingual Tier 2 Helpdesk (AB)

Application Support Agent

IT Service Desk Analyst

Deskside Specialist - L1- L3

IT Coordinator

Network Administrator (Cisco)

Customer Service Representative - Automotive

AI Systems Administrator

Senior AI Systems Administrator

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support (leduc, ab)

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