5 meilleures offres (call center manager, manitoba) (à pourvoir)

Lead Call Centre Agent
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Outlook
- Diplôme d'études secondaires
- Esprit d'analyse
Call Centre Supervisor
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Outlook
- Diplôme d'études secondaires
- Esprit d'analyse
il y a 1 jour
Territory Sales and Service Manager
Eaton —Winnipeg, MB
- De 105 000 $ à 131 000 $ par an
- Temps plein
- Télétravail
- Déplacements à prévoir jusqu'à 50%
- Service à la clientèle
- Microsoft Office
Gestionnaire, Service à la clientèle/Manager, Customer Care
Day & Ross —Winnipeg, MB
- Temps plein
- Informatique
- Amélioration continue
- Gestion d'équipe
Postuler rapidement
il y a 3 jours
Inbound Customer Service Supervisor (10 years of Work Experience)
BASSTEL —Winnipeg, MB
- Temps partiel
- Anglais
- Saisie de données
- Dactylographie

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Lead Call Centre Agent

Perimeter Aviation -
Winnipeg, MB

Postuler dès maintenant

Détails du poste

Temps plein

Profil recherché

Live chat
Microsoft Outlook
Centre d'appels
Coaching
Études postsecondaires
Diplôme d'études secondaires
Esprit d'analyse
Gestion d'équipe
Priorisation des tâches
Prise de décisions
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Formation et développement
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients
Gestion du temps

Description complète du poste

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary
Reporting to the Base Manager, the Lead Call Center Agent is responsible for making informed decisions without compromising policies/procedures. This individual will demonstrate strong interpersonal and communication skills. The Call Center Agent Lead is responsible for overseeing the daily operations of a team of call center agents. This position requires strong leadership, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.
Personal Characteristics

Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Able to think critically and act logically to evaluate situations and provide sound judgment
Able to build and maintain lasting relationships with all departments, business partners and customers
Strong leadership and supervisory skills
Superior time management skills, multitasking skills and the ability to prioritize tasks
High level of integrity, confidentiality and accountability
Strong problem solving and analytical skills
Able to effectively train and develop personnel within their department
Willing to take the initiative to make personal and organizational improvements
Able to handle stressful situations in a calm and effective manner
Customer service oriented with a commitment to exceptional service

Key Responsibilities and Accountabilities

Oversee daily operations, ensuring all agents meet performance standards and deliver high-quality customer service.
Monitor call volume and ensure the team meets performance targets, stepping in to handle calls during high queue periods.
Coordinate agent lunch and break schedules.
Arrange coverage for absent agents.
Provide coaching, mentoring, and training to new and existing agents to improve performance, product knowledge, and customer handling skills.
Engage actively on Microsoft Teams, responding to agent inquiries promptly.
Handle escalated customer issues, providing timely resolutions and communicating in the escalated group chat on Teams.
Work on reservation emails.
Prepare allotment vouchers and letters, ensuring emails are sent to all chiefs and councils on the 15th of each month.
Work with the operations team to assist in reaching out to passengers during IRROPS.
All purchase vouchers received via fax or email should be sent to the accounting team on a weekly basis.
Possess the ability to make informed decisions without compromising internal policies/procedures
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned by Supervisors or the Manager.

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Experience using Microsoft Office Suite (Outlook, Excel, Word)
A minimum of one year of experience in a customer service call center is preferred.
Post-secondary education in aviation or related programs is considered an asset.
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred).
Indigenous and Cultural Awareness Training considered an asset
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Various shifts at a fast pace in order to meet service level requirements of the airline.
Manual dexterity is required to use desktop computer and telephone.

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

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call center manager emplois - manitoba

Lead Call Centre Agent

Call Centre Supervisor

Territory Sales and Service Manager

Gestionnaire, Service à la clientèle/Manager, Customer Care

Inbound Customer Service Supervisor (10 years of Work Experience)

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