1 meilleure offre (security supervisor, mission, bc) (à pourvoir)

Healthcare Security Shift Supervisor
Paladin Security —Mission, BC
- 26,67 $ de l’heure
- Temps partiel
- Compétences rédactionnelles
- Microsoft Office
- Expérience en supervision
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Healthcare Security Shift Supervisor

Paladin Security -
Mission, BC

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Détails du poste

Temps partiel
26,67 $ de l’heure

Profil recherché

Systèmes de contrôle d'accès
Compétences rédactionnelles
Coaching
Rédaction de rapports d'incident
Gestion des équipes
Service aux patients
Microsoft Office
Expérience en supervision
Gestion d'équipe
Prise de décisions
Service à la clientèle
Expérience en sécurité et services en uniforme
Rédaction de rapports
Orientation axée sur le service à la clientèle
Surveillance et exploitation des systèmes de sécurité
Sécurité
Formation et développement
Coaching en milieu de travail
Gestion des escalades
Leadership
Compétences en communication
Interaction avec les clients
Coordination d'équipe

Description complète du poste

Healthcare Security Shift Supervisor

Summary:

The Shift Security Supervisor is responsible for overseeing and coordinating the delivery of high-quality security services during an assigned shift within a healthcare environment. This role acts as a liaison between the Site Supervisor and frontline Security Officers, ensuring operational effectiveness, staff performance, and compliance with all policies and procedures.

The position requires strong leadership, sound decision-making, and the ability to manage competing priorities in a dynamic and often high-pressure setting. The primary objective is to maintain a safe, secure, and professional environment for patients, staff, visitors, and property.

The Shift Supervisor will be working closely with and reporting directly to the Site Security Supervisor.

Duties and Responsibilities:

Supervise Security Officers on shift, ensuring a high standard of professionalism, customer service, and performance
Act as the primary on-site point of contact for SOC, clinical teams, facilities, and client representatives
Enforce all Paladin and client policies, procedures, and site orders
Ensure completion of accurate and timely daily reports and incident reports; follow up on deficiencies
Monitor officer performance and conduct coaching, recognition, and corrective action as required
Conduct site orientation and training for new staff, ensuring onboarding requirements are completed
Maintain awareness of staffing levels and assist with scheduling and shift coverage as needed
Coordinate coverage for absences, including short-notice book-offs and emergency situations
Address and resolve operational issues, escalating concerns where required
Follow up and solve customer/client concerns and queries as well as make recommendations to the Site Supervisor to improve security policies and processes
Ensure all incidents, WorkSafe injuries, and safety concerns are reported promptly
Maintain accurate documentation of all activities and incidents, including support of monthly site audits and deliverables
Respond to emergency situations and provide leadership during incidents
Promote a positive patient experience through professional and empathetic interactions
Perform additional duties as assigned by the Site Supervisor

QUALIFICATIONS:

Education and Experience

Minimum 2 years of healthcare security experience or an equivalent combination of education and experience
Completion of Paladin Supervisor Training, or willingness to complete
Previous acting supervisor, supervisor or leadership experience is considered an asset

Skills and Abilities

Strong leadership, organizational, and problem-solving skills
Effective communication skills, both verbal and written
Demonstrated professionalism and strong interpersonal skills
Ability to work effectively in a fast-paced, high-pressure environment
Ability to manage routine and emergency situations calmly and efficiently
Strong knowledge of site orders, healthcare security practices, and safety protocols
Proficiency with security systems including CCTV, access control, fire systems, and WinTeam
Proficient with Microsoft Office applications
Strong report writing and documentation skills
Physical ability to perform the duties of the role, including the ability to maintain all Use of Force training and qualifications

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Healthcare Security Shift Supervisor

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