8 meilleures offres (pharmacist supervisor, mississauga, on) (à pourvoir)

Supervisor, Patient Care
Specialty Health Network Inc. —Mississauga, ON
- De 60 000 $ à 82 500 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
Client Care Supervisor (RPN)
SPRINT Senior Care —Toronto, ON
- 35,73 $ de l’heure
- Temps plein
- Bases de données
- Expérience en supervision
- En présentiel
- Assurance Invalidité
- Bourses d'Études
Client Care Supervisor
SPRINT Senior Care —York, ON
- À partir de 35,73 $ de l’heure
- Temps plein
- Bases de données
- Expérience en supervision
- Compétences en communication
- Assurance Invalidité
- Bourses d'Études
Postuler rapidement
Pharmacy Technician -CVH Pharmacy
Trillium Health Partners —Mississauga, ON
- De 31,37 $ à 36,16 $ de l’heure
- Fins de semaine au besoin
- Microsoft Office
- Epic
- Compétences en communication
Associate, Inventory
Shoppers Drug Mart / Pharmaprix —Mississauga, ON
- De 17,60 $ à 23,65 $ de l’heure
- Temps plein
- Microsoft Excel
- Port de charges lourdes
- Service à la clientèle
Pharmacy Assistant Instructor
Trebas Institute Ontario Inc., dba. Ontario Institute of Health and Innovation —Toronto, ON
- À partir de 23 $ de l’heure
- Temps partiel
- Travail hybride
- Service à la clientèle
- Microsoft Office
- Maîtrise
Postuler rapidement
23 h
Associate, Order Confirmation
Shoppers Drug Mart / Pharmaprix —Mississauga, ON
- De 18,75 $ à 23,75 $ de l’heure
- Temps plein
- Microsoft Excel
- Service à la clientèle
- Saisie de données
Pharmacist - CPS
Shoppers Drug Mart / Pharmaprix —Mississauga, ON
- De 44,00 $ à 60,60 $ de l’heure
- Temps plein
- Service à la clientèle
- Compétences en informatique
- Compétences en communication
18 h

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Pharmacy Assistant
Pharmacy.ca ( Central Medical Pharmacy) —Toronto, ON
Process point-of-sale transactions, including cash, debit, credit. This role involves direct patient interaction, prescription processing, inventory management,…
De 18 $ à 22 $ de l’heure
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Pharmacy Assistant Instructor
Trebas Institute Ontario Inc., dba. Ontario Institute of Health and Innovation —Toronto, ON
Facilitate skill development through applied learning activities, counselling simulations, motivational interviewing practice, case management exercises, crisis…
À partir de 23 $ de l’heure
Postuler rapidement
23 h

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Supervisor, Patient Care

Specialty Health Network Inc. -
Mississauga, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 60 000 $ à 82 500 $ par an

Profil recherché

Bilingue
Français
Service à la clientèle
Centre d'appels
Anglais
Microsoft Office
Baccalauréat
Leadership

Description complète du poste

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Nature and Scope

The Patient Care Supervisor is responsible for overseeing the day-to-day operations for the PCS/PCC team. The scope of these tasks can include, but will not be limited to: overseeing the program case load, escalations where needed, coaching and mentoring of any direct reports with regards to customer service, reimbursement, training/services coordination, etc, and managing the required scope of service for a variety of programs. Attention to and the ability to coach to customer Key Performance Indicators (KPIs) identified for the program is fundamental to this role.

What you will do

Monitor the “queue”, assign patients to team members, move resources as required, and action activities to ensure completion and successfully resolve any backlog
Responsible for overseeing processes and work flows to ensure patient, scheduling and clinic location, and coordination of prescription to SDM stores are aligned with business objectives, client, and patient satisfaction
Work with the team to ensure all the Service Level Agreements (SLAs) and KPIs for the client and department are achieved
Ensure appropriate level of staffing to cover required shift schedules
Assist with the implementation of new programs requiring PCS support
Support the day-to-day needs of the PCS/PCC through collaboration with management teams, Field Case Managers/Case Managers, and other departments as necessary
Liaise with the Field Case Management/Case Management teams to escalate patient concerns and clinical issues to promote the patient and physician experience and drive positive patient outcomes
Manage the PCS/PCC team on a daily basis by leading team meetings, managing performance, and completing the annual performance review process where required
Identify training needs of the PCS/PCC team and provide or seek training as required for the team on a regular basis
Support the PCS/PCC to be a patient advocate, exploring all options for funding of medications, determine coverage details, advise on initiating appeals, and managing reimbursement escalations to facilitate a successful outcome of the reimbursement process
Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information
Understand the molecule(s) in full detail in order to support the PCS/PCC team
Responsible to report and identify adverse events and product complaints
Ability to work and train in the various IT platforms of SHN which include but are not limited to: Salesforce, Microsoft Office, SHN Reporting
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What you will need

University degree
Proven experience in a leadership/supervisory role, preferably in a Customer Service, Call Centre, or pharmaceutical industry setting
3-5 years’ experience in the healthcare or pharmaceutical industry, preferably working directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)
3-5 years’ experience in a Customer Service or Call Centre setting
Good understanding of Specialty Pharmacy business, structure of programs, delivery of program services, customer base and client-centered approach
Must work well under pressure, with changing deadlines from external forces, changing priorities and projects with multiple individuals within the organization
Incumbent must have superior relationship building skills as they deal with individuals at all levels of the organization
Bilingualism (French & English) preferred

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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pharmacist supervisor emplois - mississauga, on

Supervisor, Patient Care

Client Care Supervisor (RPN)

Client Care Supervisor

Pharmacy Technician -CVH Pharmacy

Associate, Inventory

Pharmacy Assistant Instructor

Associate, Order Confirmation

Pharmacist - CPS

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