20 meilleures offres (director of programs and operations, moncton, nb) (à pourvoir)

Director of Programs and Operations
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Director of Programs and Operations

Harvest House Atlantic
Moncton, NB

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Détails du poste

Permanent | Temps plein
De 85 000 $ à 100 000 $ par an

Profil recherché

Études postsecondaires
Sens de l'organisation
Leadership
Compétences en communication

Description complète du poste

Job Title: Director of Programs and Operations

Reports To: Executive Director

Department: Administration

Position Overview

Harvest House Atlantic is seeking a seasoned, execution-focused leader to serve as Director of Programs & Operations. This senior leadership role is responsible for the oversight, alignment, and performance of all core programs and operational functions across the organization.

Reporting directly to the Executive Director, the Director will lead a team of Managers and oversee the day-to-day operations of housing, frontline services, recovery programs, facilities, and IT. This role ensures that programs are delivered with excellence, accountability, and measurable impact, while fostering a healthy, high-performing culture.

This position is critical to strengthening organizational effectiveness, improving staff alignment, and enabling continued growth

Organizational Context

For over 26 years, Harvest House Atlantic, located in Moncton, New Brunswick, has supported individuals experiencing homelessness, addiction, and complex life challenges. Through a continuum of care that includes emergency shelter, supportive housing, recovery programs, and community-based services, the organization works to create pathways toward stability and long-term transformation. Harvest House Atlantic is a growing organization with expanding programs and a strong commitment to continuous improvement and community impact.
This role is central to ensuring operational excellence, strengthening team performance, and advancing the organization’s impact in the community.

Scope of Responsibility

The Director of Programs & Operations will have oversight of the following areas:

Housing & Front-Line Services
Recovery Programs (Men’s and Women’s)
Prevention & Diversion programming
Facilities & Maintenance
Information Technology (IT)

Key Responsibilities

Operational Leadership

Provide leadership and oversight of all program and operational areas
Ensure consistency, quality, and effectiveness across all services
Lead regular operations meetings and drive alignment across teams
Address operational challenges in a timely and solutions-focused manner

Leadership & Team Management

Directly supervise Managers and team leads across multiple departments
Establish clear expectations, performance metrics, and accountability structures
Support leadership development within the management team
Address performance issues with clarity, consistency, and professionalism

Program Performance & Outcomes

Develop and monitor key performance indicators (KPIs) across all programs
Track outcomes such as housing stability, program completion, and client engagement
Use data to inform decision-making and continuous improvement
Ensure accurate and timely reporting of program outcomes

Systems, Processes & Compliance

Ensure policies, procedures, and operational standards are implemented and followed
Support accreditation and quality assurance initiatives
Strengthen internal systems to improve efficiency, consistency, and accountability

Cross-Functional Collaboration

Work closely with Finance, HR, and Development to align operations with organizational priorities
Support budget management and resource allocation across programs
Contribute to organizational planning and strategic initiatives

Strategic Execution

Translate organizational priorities into clear operational plans
Support the Executive Director in executing strategic initiatives
Identify opportunities for program improvement, growth, and innovation

Direct Reports:

Manager of Housing & Front Line Services
Manager of Recovery
Maintenance Lead
IT Lead

Qualifications & Experience

Minimum 7 years of leadership experience in operations, social services, or a related field
Demonstrated experience leading leaders (Managers or equivalent roles)
Proven ability to manage complex operations and improve team performance
Experience in housing, homelessness, recovery, or community-based services is considered an asset
Strong understanding of program delivery, accountability frameworks, and performance management
Post-secondary education in a relevant field is preferred; equivalent experience will be considered

Core Competencies

Strong leadership and decision-making ability
High level of emotional intelligence and professionalism
Ability to manage complexity and lead through change
Results-driven with a focus on execution and accountability
Strong communication and organizational skills

Leadership Expectations

Take full ownership of day-to-day operations
Make informed and timely decisions
Address issues proactively and effectively
Build trust and credibility with staff at all levels
Foster a culture of accountability, respect, and continuous improvement

Compensation

- Salary range: $85,000 – $100,000, commensurate with experience

- Comprehensive benefits package

- Opportunity to play a key leadership role in a growing, mission-driven organization

Closing Statement

Harvest House Atlantic is seeking a leader who brings both strength and humility, with a desire to serve, lead, and build. The Director of Programs & Operations will play a critical role in shaping the future of the organization and the impact it has in the community

Pay: $85,000.00-$100,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Work Location: In person

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