5 meilleures offres (front office manager, moncton, nb) (à pourvoir)

Front Desk Concierge
Crowne Plaza Moncton Downtown —Moncton, NB
- Temps partiel
- Bilingue
- Hospitalité
- Port de charges lourdes
- Assurance Dentaire
Postuler rapidement
Department Second Front End-FT
Sobeys —Moncton, NB
- Temps plein
- Travail hybride
- Microsoft Office
- Diplôme d'études secondaires
- Déplacements à prévoir
- Réductions Tarifaires
- Assurance Invalidité
il y a 11 jours
Assistant Store Manager - Back-end Ops
Kent Building Supplies —Moncton, NB
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Programmes de Bien-être
- Assurance Dentaire
Guest Service Manager
Hampton Inn and Suites by Hilton Moncton —Moncton, NB
- À partir de 38 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 10 jours
Director, Revenue Protection
Metrolinx —Canada
- 159 245 $ par an
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Maîtrise
il y a 6 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : front office manager (moncton, nb)

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Front Desk Concierge

Crowne Plaza Moncton Downtown
Moncton, NB

Postuler rapidement

Détails du poste

Permanent | Temps partiel | Temps plein

Profil recherché

Bilingue
Français
Hospitalité
Port de charges lourdes
Service à la clientèle
Anglais
Microsoft Office
Diplôme d'études secondaires
Hôtellerie
Compétences en communication
Hôtellerie
Permis de conduire
Gestion du temps

Description complète du poste

Reports To – Guest Services Manager

Position Summary

As a Concierge at the Crowne Plaza Hotel, you will provide exceptional customer service to our guests by offering tailored recommendations and assistance to enhance their stay. You will be the go-to person for all inquiries, from arranging transportation to securing reservations for exclusive events, ensuring every guest has a seamless and memorable experience. Assist hotel guest with their luggage as well as Check in and out. Additionally, you may be required to maintain and drive the hotel shuttle for hotel guests, providing them with safe and efficient transportation to and from Moncton Airport or any destinations as requested and/or approved of by Guest Service Manager.

Job Duties

· To provide exceptional customer service to all internal and external clients.

Greet or acknowledge all guests employing the Ten and Five Rule.
Greet and welcome guests, offering a warm and personal touch to all interactions.
Provide information on local attractions, dining, entertainment, and other guest services.
Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing.
Assist with guest check-in and check-out, and transportation.
Act as a liaison between guests and hotel departments to fulfill specific requests (e.g., housekeeping, room service, maintenance).
Ensure guests’ needs are met in a timely and professional manner, while exceeding their expectations.
Handle guest inquiries, complaints, and feedback efficiently and with professionalism.
Work collaboratively with other departments to ensure that guest preferences and needs are met seamlessly.
To ensure the regular maintenance, and safe working order, of the Shuttle vehicle.
Transport guests safely to and from the airport and nearby amenities as needed
Conduct pre-trip and post-trip inspections of vehicle.
Clean and fuel vehicle as needed.
Assist guests with loading/unloading luggage on/off the shuttle vehicle
Fill out the log report for each pick up/drop off
Report any mechanical concerns to the guest service manager.
Perform all job duties in a safe manner by adhering to all driving regulations, road signs, and company safety policies and procedures
Drive the hotel shuttle as needed to transport guests to and from the airports or other attractions as requested and approved by Guest services manager.
Ensure the confidentiality and privacy of all guest information.
Perform any other duties as assigned from time to time by management.
Ensure full completion of all duties relating to the shift and a concise hand over.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Knowledge, Skills & Abilities

High school diploma or equivalent. A degree in Hospitality Management or related field is a plus.
Always maintain a professional appearance and manner.
Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time.
Lifting may include equipment or furniture weighing up to 100 lbs.
Minimum of 1-2 years of experience in a hospitality or customer service role, preferably within a hotel environment.
Exceptional communication and interpersonal skills.
Strong organizational and time-management abilities.
Ability to anticipate and respond to guest needs and requests promptly.
Knowledge of local area, landmarks, dining, and entertainment options.
Proficient in MS Office and hotel management software (knowledge of Opera, is a plus).
Valid driving license and new Driving abstract from New Brunswick; ability and willingness to drive the hotel shuttle.
Bilingual in English and French is an asset.
Ability to transfer luggage from vehicle trunks to bell carts and to guest rooms, ranging up to 40lbs

Job Types: Full-time, Part-time, Permanent

Benefits:

Dental care
Discounted or free food
Extended health care
On-site parking

Experience:

Customer service: 1 year (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : front office manager (moncton, nb)

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