20 meilleures offres (operations analyst, newmarket, on) (à pourvoir)

Manager, Service Desk
Mackenzie Health —Richmond Hill, ON
- De 111 365 $ à 142 116 $ par an
- Temps plein
- Télétravail
- Informatique
- PMP
- Ingénierie
Analyste des systèmes, WMS - Hybride - Richmond Hill (ON)
Staples —Richmond Hill, ON
- De 73 900 $ à 92 400 $ par an
- Temps plein
- Travail hybride
- Ingénierie
- Microsoft Office
- Affaires
- Assurance Dentaire
Payroll Lead, ERP Implementation and Transformation
Mackenzie Health —Vaughan, ON
- De 105 905 $ à 135 155 $ par an
- Temps plein
- Travail hybride
- Informatique
- PMP
- Compétences rédactionnelles
Analyste principal, Prévisions B2B et Analyse de la Performance
Staples —Richmond Hill, ON
- De 64 300 $ à 80 350 $ par an
- Temps plein
- Travail hybride
- Informatique
- SQL
- Baccalauréat
- Assurance Dentaire
Process Automation Engineer
Staples —Richmond Hill, ON
- De 89 000 $ à 110 000 $ par an
- Temps plein
- Informatique
- Informatique
- Ingénierie
- Assurance Dentaire
Analyste d'Affaires Salesforce B2B
Staples —Richmond Hill, ON
- De 64 300 $ à 80 350 $ par an
- Temps plein
- Vente
- Déplacements à prévoir
- Développement logiciel
- Assurance Dentaire
il y a 13 jours
FP&A Manager
Staples —Richmond Hill, ON
- De 90 000 $ à 115 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
Deputy Head, Credit Risk Management Department
Industrial and Commercial Bank of China (Canada) —Richmond Hill, ON
- Temporaire
- Anglais
- Finance
- Maîtrise
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Psychologist or Psychological Associate (CPBAO)
Centre for Psychodynamic Insights —Ontario
- De 10 000 $ à 17 000 $ par mois
- Temps partiel
- Télétravail
- Doctorat
- Maîtrise
- Psychologie
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Senior Financial Analyst - Project & Contract Finance
Elby Professional Recruitment Inc —Ontario
- De 95 000 $ à 115 000 $ par an
- Contrat
- Maîtrise
- Esprit d'analyse
- Comptabilité
Postuler rapidement
il y a 14 jours
Sr. Analyst, B2B Forecasting and Performance Analytics
Staples —Richmond Hill, ON
- De 64 300 $ à 80 350 $ par an
- Temps plein
- Travail hybride
- Informatique
- Vente
- Salesforce
- Assurance Dentaire
Records and Information Technician
York Region —Newmarket, ON
- De 36,00 $ à 39,14 $ de l’heure
- Sur appel
- Compétences rédactionnelles
- Recherche
- Microsoft Office
- Programme d'Aide aux Employés
il y a 6 jours
Senior Business Analyst, Finance
Southlake Health —Newmarket, ON
- De 57,51 $ à 68,36 $ de l’heure
- Temps plein
- Microsoft Excel
- Service à la clientèle
- Systèmes PGI
- Assurance Dentaire
Salesforce Analyst
Canadian Addiction Treatment Centers —Markham, ON
- De 60 000 $ à 75 000 $ par an
- Fins de semaine au besoin
- Télétravail
- Vente
- Salesforce
- Microsoft Office
- Congés payés
Postuler rapidement
IT Business Analyst (Application Administrator / Analyst)
Redpath Mining —Vaughan, ON
- De 85 000 $ à 120 000 $ par an
- Temps plein
- Oracle
- Informatique
- Service à la clientèle
Security Operations Analyst
Staples —Richmond Hill, ON
- De 62 500 $ à 78 150 $ par an
- Fins de semaine au besoin
- Travail hybride
- Azure
- Ingénierie
- AWS
- Assurance Dentaire
il y a 13 jours
Supply Chain Replenishment Analyst
Staples —Richmond Hill, ON
- De 54 000 $ à 70 000 $ par an
- Temps plein
- Gestion des stocks
- Ingénierie
- Esprit d'analyse
- Assurance Dentaire
Senior SAP SD-LE Analyst
Magna —Aurora, ON
- À partir de 105 000 $ par an
- Temps plein
- Informatique
- Vente
- Anglais
Analyst, Business
Mobis Parts Canada —Markham, ON
- De 50 000 $ à 60 000 $ par an
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Postuler rapidement
IT Business Analyst (Tech)
Redpath Mining —Vaughan, ON
- De 200 000 $ à 260 000 $ par an
- Temps plein
- Oracle
- Informatique
- PMP

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations analyst (newmarket, on)

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Manager, Service Desk

Mackenzie Health -
Richmond Hill, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 111 365 $ à 142 116 $ par an

Profil recherché

Certification ITIL
Informatique
PMP
Ingénierie
Microsoft Exchange
Windows
Microsoft Office
Baccalauréat
Service Now
Compétences en communication
Active Directory
Gestion du temps
VPN

Description complète du poste

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, Service Desk will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manger, Service Desk will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

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Senior Business Analyst, Finance

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IT Business Analyst (Application Administrator / Analyst)

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Analyst, Business

IT Business Analyst (Tech)

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations analyst (newmarket, on)

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