20 meilleures offres (service delivery manager, north york on) (à pourvoir)

Senior Manager, Client Delivery & Implementation
HCB Canada —North York, ON
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Gestion de projet
- Capacités de présentation
- Recrutement
- Indemnité kilométrique
- Assurance Dentaire
Postuler rapidement
Senior Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Temps plein
- Travail hybride
- Expérience en gestion
- Développement commercial
- Esprit d'analyse
Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Temps plein
- Travail hybride
- Expérience en gestion
- Développement commercial
- Esprit d'analyse
Senior Director of Operations and Performance
Coast2Coast First Aid & Aquatics Inc. —Thornhill, ON
- À partir de 85 800 $ par an
- Temps plein
- Certification RCR
- Soins Immédiats en Réanimation
- Développement commercial
- Réductions Tarifaires
- Congés payés
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il y a 12 jours
Manager Digital Banking
Fairstone —Toronto, ON
- De 90 000 $ à 120 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Esprit d'analyse
il y a 14 jours
Company Training Specialist, Newton Connectivity Systems
Newton Connectivity Systems —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Anglais
- Capacités de présentation
- Déplacements à prévoir
- Assurance Dentaire
- Assurance Vie
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General Manager
Dymon Storage —Etobicoke, ON
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Réductions Tarifaires
- Assurance Dentaire
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Operations Manager (Automotive Detailing)
ALPHASHINE INC. —Toronto, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Hôtel
- Développement commercial
- Esprit d'analyse
- Assurance Dentaire
- Congés payés
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Manager, Sales & Service - 18 Month Contract
Holt Renfrew —Toronto, ON
- De 85 666,66 $ à 105 000,00 $ par an
- Temps plein
- Hospitalité
- Vente
- Gestion de projet
Commercial Lead – Strategic Accounts
Apple Express Courier Ltd. —Mississauga, ON
- Temps plein
- Microsoft Excel
- Systèmes PGI
- Analyse de données
- Bourses d'Études
Postuler rapidement
General Manager Transit, GTA and Central Ontario
Voyago —Toronto, ON
- De 90 000 $ à 120 000 $ par an
- Embauche urgente
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Programme d'Aide aux Employés
Postuler rapidement
Service Manager
Convergint Technologies Ltd —Mississauga, ON
- De 130 000 $ à 135 000 $ par an
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Jours fériés payés
- Assurance Dentaire
Postuler rapidement
Retail Manager
Dymon Storage —Etobicoke, ON
- De 44 000 $ à 58 000 $ par an
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
Intermediate Learning & Development Specialist - OPS
IFDS Group —Toronto, ON
- De 68 000 $ à 86 000 $ par an
- Travail hybride
- Gestion de projet
- Capacités de présentation
- Contrôle de la qualité
- Programme d'Aide aux Employés
il y a 2 jours
Project Manager
BFG Enterprise Services —Toronto, ON
- De 70 000 $ à 85 000 $ par an
- PMP
- Gestion de projet
- Capacités de présentation
Postuler rapidement
Assistant Product Manager, Retail Banking (eBanking)
Industrial and Commercial Bank of China (Canada) —Toronto, ON
- Temporaire
- Anglais
- Esprit d'analyse
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Director - Relationship Management
IFDS Group —Toronto, ON
- De 120 000 $ à 152 000 $ par an
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Espagnol
- Programme d'Aide aux Employés
il y a 1 jour
Manager HR Service Delivery & Technology
Dexterra Group —Mississauga, ON
- De 125 000 $ à 145 000 $ par an
- Temps plein
- Télétravail
- Esprit d'analyse
- Ressources humaines
- Affaires
Postuler rapidement
il y a 8 jours
Corporate Sales Training Manager - Weins Corporate (CO)
WEINS Auto Group —Markham, ON
- De 80 000 $ à 130 000 $ par an
- Hospitalité
- Vente
- Microsoft Office
- Bourses d'Études
- Programme d'Aide aux Employés
Postuler rapidement
il y a 12 jours
Area Customer Service Coordinator / Floater Clerk
Ricoh Canada —Toronto, ON
- De 19 $ à 20 $ de l’heure
- Temps plein
- Port de charges lourdes
- Service à la clientèle
- Microsoft Office
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 7 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service delivery manager (north york on)

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Senior Manager, Client Delivery & Implementation

HCB Canada -
North York, ON

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Détails du poste

Permanent | Temps plein
De 70 000 $ à 80 000 $ par an

Profil recherché

Gestion de projet
Capacités de présentation
Service à la clientèle
Recrutement
Mise en œuvre de projet
Intelligence artificielle

Description complète du poste

Position Overview

The Senior Manager, Client Delivery & Implementation sits at the center of the client lifecycle, translating signed partnerships into fully operational, high-performing campaigns.

Acting as the bridge between Business Development, Technical Delivery, and Customer Success, this role owns the critical path from contract through launch—ensuring that what is sold is not only delivered, but delivered with precision, speed, and a consistently high-quality client experience.

Operating in fast-paced, project-based cycles (typically ~6 weeks), the role combines structured project management, technical coordination, and client leadership. The Senior Manager serves as the client’s primary point of contact during implementation, while orchestrating cross-functional teams to achieve launch readiness across field operations, systems, and reporting.

This role is both highly operational and highly visible—responsible for ensuring seamless transitions between revenue generation, onboarding, and long-term account growth.

Impact

Ensures every client engagement launches with clarity, alignment, and operational readiness
Protects the integrity of the sales-to-delivery handoff, reducing friction and execution risk
Accelerates time-to-launch while maintaining a high standard of client experience
Establishes the foundation for long-term client success, retention, and expansion

Key Responsibilities

Client Leadership & Implementation Ownership

Own the onboarding lifecycle from contract signature through go-live
Serve as the primary client lead during implementation, setting expectations and driving accountability
Translate client objectives into clear execution plans across internal teams

Cross-Functional Orchestration

Act as the central coordinator across Business Development, Field Operations, Data, and Technology
Align stakeholders on timelines, deliverables, and dependencies to ensure launch readiness
Proactively identify risks and drive resolution across teams

Field & Operational Readiness

Partner with Operations and Field Leadership to ensure staffing, training, messaging, and logistics are fully prepared
Validate that on-the-ground execution aligns with client commitments

Technical & Systems Implementation

Coordinate campaign setup across data systems, integrations, and reporting infrastructure
Ensure workflows, tracking, and outputs are configured, tested, and validated prior to launch

Lifecycle Transition & Continuity

Lead structured handoff to Customer Success, ensuring full continuity of context, documentation, and ownership
Re-engage as the implementation lead for expansions, relaunches, or complex program changes

Project & Process Excellence

Manage multiple concurrent implementations with clear timelines, milestones, and documentation
Continuously refine onboarding processes to improve speed, quality, and scalability

Core Competencies

Ability to operate as both project manager and client lead in parallel
Strong translation skills—turning complex technical and operational requirements into clear plans
High attention to detail paired with strong execution velocity
Confident stakeholder management across clients and internal teams
Structured, organized, and deadline-driven
Proactive risk identification and problem-solving
Collaborative, low-ego approach with strong ownership mindset

Qualifications & Experience

3–5+ years in implementation, onboarding, project management, or client operations roles
Proven ability to manage multiple high-tempo, time-sensitive launches simultaneously
Experience coordinating across technical, operational, and client-facing stakeholders
Strong written, verbal, and presentation skills
High level of accuracy and organization in managing complex workflows
Experience in agency, fundraising, campaign operations, or similar environments is an asset

What We Offer You

Flexible work environment
A competitive pay rate and generous bonus opportunity
100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
Company wide Socials & Milestones Celebrations
Paid Sick Days and Employee Assistance Programs, including premium mental health resources
Group Auto & Home Insurance deep discounts through The Cooperators.
Access to Employee Discounts to 1000+ stores through Perkopolis (Cineplex, Wonderland, CNE and much more!)
Internal advancement opportunities and role development pathways
An open, inclusive and diverse working environment

Pay Range

CAD $70,000.00 - $80,000.00

Additional Information

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
Candidates must be legally entitled to work in Canada at the time of their application.

This is a job posting for an existing vacancy.

HCB embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or expediting processes. No hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals.

Accessibility

HCB promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Recruiting Manager if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Pay: $70,000.00-$80,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Mileage reimbursement
On-site parking
Paid time off

Ability to commute/relocate:

North York, ON M3B 2T5: reliably commute or plan to relocate before starting work (required)

Experience:

Project implementation: 3 years (required)
Client services: 3 years (required)

Work Location: Hybrid remote in North York, ON M3B 2T5

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Affinez votre recherche

service delivery manager emplois - north york on

Senior Manager, Client Delivery & Implementation

Senior Manager, Corporate Strategy Analysis

Manager, Corporate Strategy Analysis

Senior Director of Operations and Performance

Manager Digital Banking

Company Training Specialist, Newton Connectivity Systems

General Manager

Operations Manager (Automotive Detailing)

Manager, Sales & Service - 18 Month Contract

Commercial Lead – Strategic Accounts

General Manager Transit, GTA and Central Ontario

Service Manager

Retail Manager

Intermediate Learning & Development Specialist - OPS

Project Manager

Assistant Product Manager, Retail Banking (eBanking)

Director - Relationship Management

Manager HR Service Delivery & Technology

Corporate Sales Training Manager - Weins Corporate (CO)

Area Customer Service Coordinator / Floater Clerk

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service delivery manager (north york on)

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