Are you looking for meaningful work where every project helps someone rebuild after one of life’s most unexpected challenges?
Do you thrive in a high-trust environment where you’re empowered to make decisions, solve problems, and own your work?
Are you ready to join a team that supports one another, celebrates wins together, and takes pride in making a real difference every day?
If you're nodding “yes,” you might be the perfect fit for DKI Highland, a trusted leader in restoration and emergency response, serving our community when it matters most. This is more than just a job; it’s your opportunity to be part of a team that helps people recover, rebuild, and move forward after unexpected events.
At DKI Highland, we take pride in delivering fast, high-quality work with professionalism, care, and attention to detail. From emergency response to contents cleaning and full property restoration, no two days are the same, and every day brings the chance to make a real difference.
We’re building a team of dependable, hardworking, and service-driven individuals who thrive in a fast-paced environment, support their teammates, and take pride in getting the job done right. If you enjoy hands-on work and want to be part of a team that truly helps people, you’ll fit right in.
The Role
The Project Manager is accountable for the successful delivery of restoration projects by serving as the primary relationship manager for clients while overseeing project scope, profitability, timelines, and overall project performance. The Project Manager acts as the bridge between the customer and the operational team, ensuring projects are clearly defined, effectively communicated, and successfully executed.
Working closely with the Operations Manager, the Project Manager maintains ownership of project outcomes, customer satisfaction, and financial performance while supporting efficient project execution.
Expected Outcomes
1. Clients experience professional, proactive communication and remain confident throughout the restoration process.
a. Serve as the primary point of contact for clients throughout the project lifecycle.
b. Build trust and credibility with homeowners, property managers, and stakeholders.
c. Communicate project scope, timelines, expectations, and progress.
d. Resolve customer concerns and escalations in a timely manner.
e. Maintain a high level of customer satisfaction throughout project delivery.
2. Projects are accurately defined, approved, and positioned for successful execution.
a. Review project scope, estimates, and client requirements.
b. Secure project approvals and authorizations.
c. Manage scope changes and change orders.
d. Identify risks, constraints, and project requirements.
e. Ensure operational teams have the information required to execute effectively.
f. Maintain project documentation related to scope and client decisions.
3. Projects achieve targeted revenue, profitability, and billing objectives.
a. Monitor project budgets, costs, and profitability.
b. Review project financial performance throughout the project lifecycle.
c. Identify opportunities for scope enhancement and revenue growth.
d. Ensure change orders are documented, approved, and invoiced.
e. Support timely billing and payment collection activities.
f. Escalate financial risks or concerns proactively.
4. Projects move efficiently through all stages with minimal delays and clear communication between stakeholders.
a. Partner with the Operations Manager to support project execution.
b. Communicate project priorities, customer expectations, and scheduling requirements.
c. Monitor project progress and identify emerging issues.
d. Participate in project review meetings.
e. Support resolution of project delays and operational challenges.
f. Ensure projects remain aligned with client expectations and approved scope.
5. Strong referral relationships contribute to business growth and future project opportunities.
a. Develop relationships with adjusters, brokers, insurers, property managers, and referral partners.
b. Participate in networking and relationship-building activities.
c. Maintain regular communication with referral sources.
d. Support marketing and business development initiatives.
e. Represent the organization professionally within the community and industry.
6. Leadership maintains visibility into project performance, risks and opportunities.
a. Maintain accurate project status updates.
b. Report project performance, concerns, and risks to the Operations Manager
c. Participate in project review meetings.
d. Support KPI tracking and project reporting activities.
e. Contribute insights that improve project performance and customer outcomes.
Skills/Experience Required
· 3+ years of experience managing construction, restoration, renovation, insurance, or property-related projects.
· Restoration industry experience is considered a strong asset.
· IICRC certifications or other restoration-related certifications are an asset.
· Proven ability to manage multiple projects simultaneously while balancing competing priorities.
· Experience building trusted relationships with homeowners, clients, adjusters, subcontractors, or other key stakeholders.
· Strong organizational and time management skills with exceptional attention to detail.
· Demonstrated ability to manage project budgets, profitability, and change orders.
· Excellent verbal and written communication skills.
· A proactive approach to problem solving and the ability to make sound decisions in a fast-paced environment.
· Strong computer skills, including Microsoft Office, with the ability to learn new systems quickly.
· Valid Ontario Driver’s License with a clean driving record.
Why Join DKI Highland
· Be part of a team that supports each other and takes pride in their work.
· Gain leadership experience and continue developing your skills.
· Work on meaningful projects that directly impact people’s lives.
· Grow your career in a stable, essential industry.
How To Apply
Click the link below to apply. Candidates should include an updated resume.
Timelines
Qualified candidates will be contacted within one week of applying to schedule an initial phone screen with a member of our HR team. From there, selected candidates will be invited to an on-site interview with both HR and the hiring manager. We aim to move efficiently and keep communication clear at every step.
Our Commitment to Inclusion and Accessibility
DKI Highland is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the community we serve and fostering an inclusive, respectful, and welcoming environment for everyone.
If you require accommodation at any stage of the recruitment process, please let us know. We’re happy to work with you to ensure your experience is comfortable and barrier-free.
DKI Highland also leverages AI-based tools in parts of our recruitment process to help us reduce bias and improve efficiency. All applications are reviewed with care by our team, and final hiring decisions are always made by real humans.
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Licence/Certification:
- Class G Licence (required)
Work Location: In person
