Guest Services & Reservations Agent
Bayview Wildwood Resort — Port Stanton, ON
Bayview Wildwood Resort, a historic lakeside resort on Sparrow Lake and part of the Ascend Collection by Choice Hotels, is seeking a professional and customer-focused Guest Services & Reservations Agent to join our Front Office team for Summer 2026.
Contract date: Start date: April/ May 2026
Contract end date: September 7, 2026
Why Join Us!
- Lakefront work environment
- Resort and Choice Hotels discounts
- Three daily meals provided
- Potential on-site accommodation (subject to availability)
- Uniforms provided
- Staff refreshments
- Comprehensive paid training
Eligible team members may also receive:
- Vacation and bereavement leave
- Extended health benefits (life, disability, dental, vision, EAP)
- Group RRSP with employer matching
This is a unionized position represented by Unifor Local 1411. Wages and working conditions are governed by a collective agreement.
Position Summary
Provide exceptional guest service while supporting front desk, reservations, billing, and cashiering operations in a fast-paced resort environment.
Key Responsibilities
- Greet and assist guests professionally
- Complete guest check-ins and check-outs
- Process reservations by phone, email, and online systems
- Provide concierge-style guest support
- Handle guest concerns and complaints professionally
- Process guest payments and support in-market cashing out of guests
- Balance cash, complete cashier and revenue reports
- Upsell resort services and packages
- Maintain accurate guest and reservation records
- Support administrative and team duties as required
Qualifications
- High School Diploma or equivalent
- Minimum 2 years of hotel, resort, or customer service experience
- Strong communication and customer service skills
- Basic math and cash-handling experience
- Computer proficiency
- Ability to multitask and work independently and in a team
Physical & Work Requirements
- Ability to sit and work at a computer for extended periods
- Occasional lifting, bending, and filing
- Ability to work in a fast-paced, customer-facing environment
Accessibility & Equity
Bayview Wildwood Resort is committed to an inclusive and barrier-free workplace in accordance with AODA and the Ontario Human Rights Code. Accommodation is available throughout the recruitment process. Email your resume to:
[email protected]
Job Types: Fixed term contract, Seasonal, Internship / Co-op
Contract length: 5 months
Pay: $18.35-$19.20 per hour
Experience:
- customer service: 1 year (preferred)
Work Location: In person
