20 meilleures offres (member experience specialist, ottawa on) (à pourvoir)

Lead, ITSM and Asset Management
Defence Construction Canada —Ottawa, ON
- De 93 938 $ à 122 116 $ par an
- Travail hybride
- Bilingue
- Azure
- Anglais
- Assurance Invalidité
- Assurance Dentaire
il y a 1 jour
Indigenous Engagement Specialist
Green Infrastructure Partners Inc. —Ottawa, ON
- Bilingue
- Anglais
- Déplacements à prévoir
Pediatric Clinical Coordinator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- De 46,05 $ à 66,00 $ de l’heure
- Temps plein
- Soins infirmiers
- Baccalauréat
- Gestion de cas
- Assurance Dentaire
- Programme d'Aide aux Employés
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Sales Specialist
Confidential —Ontario
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Salesforce
- Assurance Dentaire
- Assurance Vie
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Business Applications Specialist
CAA North & East Ontario —Ottawa, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- Vente
- Réductions Tarifaires
- Assurance Invalidité
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il y a 11 jours
Field Marketing Representative (Door-to-Door Canvassing)
EcoTech Windows & Doors —Ottawa, ON
- De 18 $ à 25 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Conduite de véhicule
- Heures d'arrivée et de départ flexibles
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Primary Care Clinical Educator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- De 87 797,50 $ à 128 700,00 $ par an
- Temps plein
- Soins infirmiers
- Baccalauréat
- Enseignement
- Assurance Dentaire
- Programme d'Aide aux Employés
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Field Claims Specialist, Property
Intact —Ottawa, ON
- De 94 200 $ à 115 200 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Baccalauréat
- Compétences en informatique
- Plan d'actionnariat des employés
Service Advisor
Tony Graham Toyota —Nepean, ON
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Réductions Tarifaires
- Assurance Invalidité
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Experienced Retail Paint Specialist
Randall's Decorating Centre SInce 1948 —Ottawa, ON
- De 17,20 $ à 22,00 $ de l’heure
- Temps partiel
- Vente
- Service à la clientèle
- Anglais
- Jours fériés payés
- Assurance Dentaire
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Global Accounts Director
Export Development Canada | Exportation et développement Canada —Ottawa, ON
- De 112 006 $ à 171 742 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Finance
- Indemnité de déménagement
Postuler rapidement
il y a 5 jours
CPA with a passion for tech
BAI Bragonier + Associates Inc —Ontario
- De 85 000 $ à 115 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Dépannage de logiciel
- Analyse de données
- Assurance Invalidité
- Assurance Dentaire
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il y a 12 jours
Regional Business Specialist
Dymon Storage —Ottawa, ON
- De 47 000 $ à 80 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Outlook
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- Assurance Dentaire
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Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training
Magic Windows & Doors —Ottawa, ON
- De 225 000 $ à 300 000 $ par an
- Temps plein
- Vente
- En présentiel
- Compétences en communication
- Travail à domicile
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 5 jours
Human Resources (HR) & Labour Relations (LR) Business Partner
The Universal Group —Ottawa, ON
- De 75 000 $ à 80 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Travel Nurse RN
Big Hearts Home Healthcare —Ottawa, ON
- À partir de 70 $ de l’heure
- Heures supplémentaires
- Bilingue
- Soins Immédiats en Réanimation
- Anglais
- Mesures de protection COVID-19
Postuler rapidement
il y a 8 jours
Sales Team Lead
Match Retail —Kanata, ON
- 27 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Vente
- Anglais
il y a 7 jours
Refrigeration Specialist
Carrier Enterprise Canada —Ontario
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Service à la clientèle
- Système CVC
Postuler rapidement
il y a 8 jours
Field Coordinator
Match Retail —Gatineau, QC
- De 50 000 $ à 55 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Heures d'arrivée et de départ flexibles
Account specialist, High Value at Risk (HVAR)
BMO Financial Group —Ontario
- De 45 500 $ à 84 500 $ par an
- 8 Heures
- Télétravail
- Microsoft Excel
- Microsoft Office
- Compétences en informatique
- Bourses d'Études
- Heures d'arrivée et de départ flexibles
il y a 6 jours

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Lead, ITSM and Asset Management

Defence Construction Canada -
Ottawa, ON

Postuler dès maintenant

Détails du poste

De 93 938 $ à 122 116 $ par an
Il y a 1 jour

Profil recherché

Jira
Bilingue
Français
Utilisation d'un ordinateur
Certification ITIL
Azure
Systèmes d'exploitation
Audit financier
Anglais
Microsoft Office
Baccalauréat
ITIL
Service Now
Technologies de l'information
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Intune
Technologie de l'information

Description complète du poste

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$93,938 - $122,116

Employment status:

Continuing

Flexible work option:

Hybrid (2 days/week)

Term Length:

Security Level:

Secret

Language Requirement:

Bilingual Mandatory

Closing Date:

18/08/2026

Country:

Canada

The Lead, ITSM and Asset Management (known internally as Lead, IT Support Services) supports the oversight of the implementation, maintenance, and continuous improvement of IT Service Management (ITSM) processes and IT asset lifecycle management. This role ensures alignment with industry best practices (e.g., ITIL), drives operational efficiency, and supports compliance and governance across IT services and assets. This role will also manage and mentor a team of ITSM and Asset Management analysts and specialists.

Key Responsibilities:

Support the development and optimization of ITSM processes including Incident, Problem, Change, and Request Management.
Manage the LCM Partner
Manage the IT asset lifecycle, including procurement, refresh planning, deployment, tracking, inventory and disposal of hardware and software assets.
Ensure data accuracy and integrity in the Configuration Management Database (CMDB).
Collaborate with cross-functional teams to ensure service delivery meets business needs.
Monitor performance metrics and generate reports to support decision-making and continuous improvement.
Provide leadership and guidance to team members, fostering a culture of accountability and service excellence.
Ensure compliance with licensing, regulatory, and security requirements related to IT assets.
Develop and maintain effective relationships with DCC, and with industry, the Client-Partners and/or stakeholders

Other

Coordinate with vendors for technical support and on warranty claims, as required
Other duties as assigned

Qualifications:

Proven experience in ITSM and asset management roles, with leadership responsibilities.
Strong understanding of ITIL framework and ITSM tools (e.g., ServiceNow, Jira Service Management).
Strong understanding of the Microsoft Suite of products, including Azure, M365 and Intune
Experience with asset management systems and CMDB maintenance.
Excellent analytical, organizational, and communication skills.
ITIL certification and experience with audit/compliance processes are highly desirable.
Bilingual in French and English is mandatory.

SKILLS

General and Specific Knowledge

Best practices, methods, trends and legislation in information technology
Knowledge of operating systems, security protocols, hardware, software applications and cloud technologies
Project management principles

Formal Education and/or Certification(s) and Experience

Minimum: college diploma in an IT discipline with eight years’ relevant experience, or the equivalent
Preferred: undergraduate degree in an IT discipline with a minimum of five years’ relevant experience in IT service management and operations

Abilities

Use applicable computer software and operating systems
Write end-user instructions
Apply project management principles

DEVELOPMENT AND LEADERSHIP

Lead and manage direct reports
Provide functional advice and guidance to IT staff and DCC employees

Working Conditions: Hybrid work environment with a minimum of 2 days in the office.

Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums
$400 wellness allowance to help cover expenses such as a gym membership
$2,500 for mental health services on top of regular $2,500 paramedical coverage
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance
Enhanced inConfidence employee and family assistance program
Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension
Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks

reference checks

previous employment

open source checks

credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email [email protected].

Postuler dès maintenant

Affinez votre recherche

member experience specialist emplois - ottawa on

Lead, ITSM and Asset Management

Indigenous Engagement Specialist

Pediatric Clinical Coordinator, Moose Factory, ON

Sales Specialist

Business Applications Specialist

Field Marketing Representative (Door-to-Door Canvassing)

Primary Care Clinical Educator, Moose Factory, ON

Field Claims Specialist, Property

Service Advisor

Experienced Retail Paint Specialist

Global Accounts Director

CPA with a passion for tech

Regional Business Specialist

Outside Sales Representative – $225K–$300K+ Potential | Company Leads + Paid Training

Human Resources (HR) & Labour Relations (LR) Business Partner

Travel Nurse RN

Sales Team Lead

Refrigeration Specialist

Field Coordinator

Account specialist, High Value at Risk (HVAR)

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : member experience specialist (ottawa on)

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