1 meilleure offre (front desk manager, parksville, bc) (à pourvoir)

Front Office Supervisor
Tigh-Na-Mara Resorts Ltd —Parksville, BC
- De 24,70 $ à 29,40 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- Certificat de premiers soins de base
- Réductions Tarifaires
- Assurance Dentaire
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Front Office Supervisor
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Support cash handling and reconciliation. Comprehensive training and development opportunities. This role assists with training and team support, and is the…
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Front Office Supervisor

Tigh-Na-Mara Resorts Ltd -
Parksville, BC

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Détails du poste

Permanent | Temps plein
De 24,70 $ à 29,40 $ de l’heure

Profil recherché

Service à la clientèle
Certificat de premiers soins de base
Réception
Compétences en informatique
Service aux visiteurs
Compétences en communication
Hôtellerie

Description complète du poste

FRONT OFFICE SUPERVISOR

Come and work on an awe-inspiring property with views of the Salish Sea and 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in Canada, 2 award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive Resort recreation program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada. Tigh-Na-Mara is a wonderful place to play and to work.

JOB SUMMARY

Reporting to the Assistant Rooms Director, the Front Office Supervisor supports daily Front Office operations by overseeing Guest Service Agents, assisting with reservations, check-ins/check-outs, and ensuring exceptional guest service standards are upheld. This role assists with training and team support, and is the first point of contact for escalated guest concerns.

WHAT TIGH-NA-MARA OFFERS YOU!

Competitive wages and benefits.
Comprehensive training and development opportunities
Opportunities for internal growth and promotion
Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa!
Access to all resort amenities (including pool and fitness facilities)
A supportive and inclusive work environment
The opportunity to work with our amazing team!

RESPONSIBILITIES

Supervise and support Guest Service Agents
Assist with reservations, check-ins, and check-outs
Handle escalated guest concerns professionally
Complete daily supervisory checklists and administrative tasks
Support cash handling and reconciliation
Liaise with the Sales Team on group business
Support training, mentoring, and coaching of team members
Cover breaks and support daily coverage needs
Occasional overnight Duty Manager shifts (asset)
Other duties as assigned
Support coverage of breaks, including at the Front Desk
Carry the Emergency Phone (if First Aid certified)
Ability to cover occasional overnight Duty Manager shifts is considered an asset
Support training, mentoring, and coaching for new and existing team members
Projects and other duties as assigned

QUALIFICATIONS

Previous Front Office / guest service experience in a hotel or resort environment required
Strong leadership, communication, and multitasking skills
Strong computer skills and attention to detail
High level of professionalism and guest service focus
Upon successful completion of the three-month probationary period, incumbent will be required to complete First Aid Level 3

Full Time, Varied, Evenings, Weekends & Holidays

We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location. Apply now to join our team as a Front Office Supervisor.

Please apply below with an up-to-date resume. No phone calls or in-person applications please.

Pay Rate $24.70 – 29.40 CAD

Job Types: Full-time, Permanent

Pay: $24.70-$29.40 per hour

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Store discount
Vision care

Application question(s):

Do you currently reside within commuting distance to Parksville, BC?

Work Location: In person

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