2 meilleures offres (senior customer service representative, remote) (à pourvoir)

Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada
TTEC —Montréal, QC
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Programmes de Bien-être
- Bourses d'Études
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Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen
Enbridge —Gatineau, QC
- Temps plein
- Travail hybride
- Service à la clientèle
- Anglais
- Microsoft Office
- Programmes de Bien-être
- Jours fériés payés

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Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada

TTEC -
Montréal, QC

Postuler rapidement

Détails du poste

Profil recherché

Bilingue
Français
Service à la clientèle
Centre d'appels
Études postsecondaires
Anglais
Diplôme d'études secondaires
Compétences en informatique
Enseignement

Description complète du poste

Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Bilingual Healthcare Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work with customers to effectively schedule and plan preventive maintenance for equipment. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customers via calls, emails and other message formats
Conduct research to provide answers for customers to resolve their issues
Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
Mentor junior team members and provide training on best practices

What You Bring to the Role

1+ year of call center experience supporting a healthcare account
Familiarity with healthcare programs and applications
1+ year or more post-secondary education or 2 years of equivalent experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
Must already reside in Canada

What You Can Expect

Supportive of your career and professional development
an inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role

We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Job: _Customer Care Representative

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Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada

Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen

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