We are looking for our next great employee!
Clinic Lead, Customer Services and Sales
at Massage Addict Saskatoon 8th Street East
As one of Saskatoons fastest growing wellness clinics, the role of Clinic Lead, Customer Service and Sales (CSS) is a key position supporting clinic growth.
Organized, outgoing, honest and friendly, a team player with a passion for wellness, you have exceptional interpersonal, communication, problem-solving, sales, and administrative skills, along with a great personality, a can-do attitude, and the desire/passion to contribute to company growth. The CSS leads a variety of sales and marketing initiatives, provides an excellent client experience, and supports a variety of administrative functions to help the clinic run smoothly.
ROLE SUMMARY
The Clinic Lead, Guest Services and Sales is responsible for:
- SALES:
- Supporting business growth & achieving sales targets
- CUSTOMER SERVICE:
- Providing outstanding customer service and client relationship.
- ADMINISTRATION:
- Efficiently conducting a variety of clerical office duties
ABOUT US
- Massage Addict is Canada’s largest membership-based massage therapy provider with over 110 clinics nationwide. Massage Addict has a membership model which provides members preferred rates for a variety of therapeutic treatments including massage therapy, reflexology, and acupuncture. Chiropractic care and orthotics services are also provided.
- Locally owned, the Saskatoon, University Heights location is fast becoming one of Saskatoons best known and well-respected wellness clinics.
WHAT WE OFFER
- A stable base wage AND several pathways for additional performance-based commission and bonuses
- Comprehensive benefits package
- Ongoing professional development and growth opportunities
- Discounts on in-clinic services and products
- Free on-site parking
- A professional, fun environment with an amazing and supportive team
HOURS OF OPERATION:
- Monday – Friday 9am – 9pm
- Saturday – Sunday 9am - 5pm
- Flexible and open to working a moderate number of evenings & weekends.
SHIFTS
- Monday - Friday 8:30am - 4:30pm AND 4:30pm - 9:15pm
- Weekends 8:45am - 5:15pm
SKILLS, REQUIREMENTS & QUALIFICATIONS
- Strong people skills: professional, good energy, calm, patient and friendly, outgoing, team player; demonstrating care & ability to connect with others.
- Superior verbal communication and telephone skills.
- A solution focused problem solver with the ability to respond effectively.
- Excellent organizational skills & ability to work in a fast-paced environment.
- 2+ years of sales & customer service with clear ability to close sales.
- 2+ years of administrative experience (front desk experience is an asset)
- Proficient in Microsoft Office applications; spreadsheet, word processing, calendar management, & ability to learn other applications quickly.
- Social media and marketing skills is considered an asset.
- Access to reliable transportation.
RESPONSIBILITIES
- Drive business growth & achieve membership sales targets
- Maintain a strong knowledge of all Massage Addict services.
- Genuinely engage clients & match their needs with available services to:
- convert clients to members,
- identify appropriate services to recommend,
- identify appropriate products to recommend.
- Provide outstanding client service:
- welcoming clients and orienting them to the clinic,
- answering calls and booking appointments,
- get to know each client, listen, problem solve and help,
- encourage them to book their next series of appointments.
- Provide a variety of administrative and operational supports:
- maintain confidential records & prepare documentation,
- monitor & assist in ordering clinic materials and supplies,
- conduct business opening and closing procedures,
- Assist with marketing, out-reach and community engagement,
- maintain clinic cleanliness and laundry duties as per clinic procedures,
- take payment, and balance accounts.
IF THIS SOUNDS LIKE YOU… and you’re looking for a stable role with a great team then we would love to hear from you!
JOB TYPE & COMPENSATION
- Job Type: Full-Time 30-40hrs/wk
- Salary: $18.00-20.00 per hour plus commission and bonuses
- We thank all applicants but only those qualified will be contacted.
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 30 – 40 per week
Additional pay:
Benefits:
- Company events
- Extended health care
- Flexible schedule
- On-site parking
Flexible language requirement:
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Saskatoon, SK S7H 0T8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
