HVAC Residential Service Manager & Technical Specialist
About the Role
Acclaimed! Heating, Cooling & Furnace Cleaning is seeking a hands-on leader who combines technical excellence with coaching, accountability, and operational leadership. This role is responsible for overseeing daily service and installation operations, developing technicians, and contributing directly to revenue through advanced diagnostics, repairs, and client-focused solutions.
This position is ideal for someone who enjoys leading from the front, mentoring others, solving complex technical challenges, and helping build a high-performing team.
Key ResponsibilitiesTeam Leadership & Coaching (Approx. 50%)
- Train, mentor, and develop Service and Installation Technicians.
- Conduct ride-alongs, field audits, and performance coaching.
- Ensure adherence to company standards, processes, and safety requirements.
- Support technicians in achieving individual and team KPIs.
- Foster a culture of accountability, continuous improvement, and exceptional client service.
Technical Work & Revenue Generation (Approx. 25%)
- Perform advanced diagnostics, repairs, and troubleshooting on residential HVAC systems.
- Support technicians with complex service and installation challenges.
- Deliver exceptional client experiences through technical expertise and professionalism.
- Identify opportunities for system improvements, upgrades, memberships, and accessories that genuinely benefit clients.
- Contribute directly to department revenue and profitability goals.
Operations & Administration (Approx. 25%)
- Coordinate scheduling, dispatching, and workload management for Service and Installation teams.
- Review work orders, job documentation, and quality standards.
- Monitor operational KPIs and team performance metrics.
- Assist with inventory management, equipment readiness, and fleet coordination.
- Collaborate with leadership to improve efficiency, profitability, and client satisfaction.
Qualifications
- Journeyman Certification in Gasfitting, Sheet Metal, Refrigeration, or a related HVAC trade. Preferred
- Minimum 5 years of residential HVAC service and installation experience.
- Minimum 5 years of leadership, mentoring, or training experience.
- Strong troubleshooting and diagnostic abilities.
- Proven ability to coach and develop others.
- Sales-oriented mindset focused on helping clients make informed decisions.
- Experience using ServiceTitan or similar field service software.
- Strong understanding of KPI management and operational performance.
- Valid driver's license with a clean driving record.
What Success Looks Like
You will:
- Develop technicians into high-performing professionals.
- Improve operational efficiency and team accountability.
- Deliver exceptional client experiences.
- Support revenue growth through technical excellence and client education.
- Help create a workplace where people enjoy coming to work and are proud of what they accomplish together.
Why Acclaimed!
Founded in 1995 by Tami and Keven Lackey, Acclaimed! Heating, Cooling & Furnace Cleaning has built a reputation as one of Edmonton's most trusted residential HVAC and indoor air quality companies.
At Acclaimed!, you'll have a unique opportunity to make a meaningful impact. Our leadership team works closely with managers, providing direct access to decision-makers and the ability to influence change quickly.
We are committed to:
- Delivering exceptional client experiences.
- Building a culture of accountability, growth, and teamwork.
- Investing in training and professional development.
- Supporting our community and workforce development initiatives.
- Creating long-term career opportunities for our team members.
Our Core Values
- Embrace Change!
- Play For Each Other!
- Own It!
- Create Solutions!
- Humble & Curious!
Recognition
Tami and Keven Lackey were recognized with the Edmonton Business Leaders Award for their commitment to their team, clients, and community.
Our Promise
People Powered Purpose Driven Pursued with Excellence
You'll Feel the Difference.
Job Types: Full-time, Permanent
Pay: $90,000.00-$140,000.00 per year
Benefits:
- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Flexible language requirement:
Application question(s):
- What drew you to applying for this role?
- What do you know about Acclaimed?
- Please share more about what you are looking for in your career journey?
Licence/Certification:
- gas journeyman certificate (preferred)
- air conditioning & refrigeration journeyman certificate (preferred)
- sheetmetal journeyman certificate (preferred)
- driving license (required)
Work Location: In person
