SAP C4C Techno-Functional Consultant
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Pay Rate: $103.35/hour, depending on experience
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Contract Length: 1 Year
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Location: Burnaby, British Columbia
Raise is currently hiring a SAP C4C Techno-Functional Consultant on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in Canada
Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.
Description
The SAP C4C Techno-Functional Consultant in this role should have a strong blend of technical and functional expertise in SAP Cloud for Customer (C4C), with a focus on tenant replication, eFlow settings, mashup configuration, utilities processes (IS-U), CIC0, and front-office processes. This role requires collaboration with cross-functional teams to design, configure, and implement solutions that enhance customer engagement and streamline business processes in a utilities-focused environment.
Accountabilities
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Perform routine operational sustainment activities and system maintenance with limited supervision. Take full ownership of assigned tickets, work requests, and project deliverables, ensuring they are delivered efficiently within budget.
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Partner with business stakeholders to evaluate operational pain points and determine the best options for implementing changes to existing business processes.
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Identify and present feasible, sustainable solution options that follow industry best practices, prioritizing standard SAP functionality over heavy customization where possible.
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Analyze, complete, and sign off on IS-U Account Management, Credit, and Collections-related tickets, ensuring all work strictly adheres to and CCS Team standards.
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Support new and ongoing issues or developments by directly resolving configuration hurdles, technical problems, business process errors, usability/personalization snags, and access restrictions.
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Document issue resolutions, configuration modifications, and design enhancements clearly. Provide timely status updates to the Team Lead regarding ongoing activities and emerging concerns.
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Act as a configuration expert and trusted liaison to the business community. Provide professional guidance, knowledge transfer, mentoring, and coaching to team members regarding SAP IS-U, CCS, and CRM functionality.
Qualifications
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3+ years of techno-functional experience with SAP C4C, including hands-on configuration, customization, tenant replication, eFlow settings, and mashup configuration.
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SAP C4C Development: Proficiency in utilizing the SAP C4C SDK (Software Development Kit) or PDI (Partner Development Infrastructure) for custom development.
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SAP IS-U Knowledge: Strong functional and technical understanding of SAP Utilities (IS-U) or CR&B data models, processes, and their direct integration with C4C.
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Front Office Configuration: Hands-on experience with CIC0 configuration and front-office process optimization within a high-volume customer service environment.
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Middleware & Integration: Familiarity with data integration tools such as SAP CPI, PI/PO, or similar middleware solutions.
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Core Legacy SAP Modules: Practical experience working with ECC 6.0/EHP8, SAP CRM, CRM Case Management, CRM IC, CRM ISU Data Replication, and Sales and Distribution (SD).
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Utilities Domain Experience: Strong understanding of end-to-end utility processes, specifically:
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Financial Accounting (FI-CA) – Contract Accounts Receivables, Payables, and Collections Management.
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Customer Service, Meter Reading, Device Management, Rate/Tariff Design, and Billing/Invoicing.
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Customer Contacts and BPEM (Business Process Exception Management).
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Web self-service functions, telephony/IVR, and digital customer channels.
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Tools & Problem Solving: Solid grasp of change management procedures and policies using SAP Solution Manager, backed by excellent analytical and problem-solving skills.
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Communication: Exceptional communication and interpersonal skills to collaborate smoothly across technical teams, business stakeholders, and end-users.
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Preferred Skills & Experience
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Exposure to next-generation platforms like SAP S/4HANA or other adjacent SAP modules.
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Familiarity with industry-specific trends like smart metering infrastructure.
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Foundational knowledge of HTML, JavaScript, or other web technologies used to enhance custom mashup developments.
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Prior experience working in an IT consulting capacity or navigating complex, cross-functional corporate structures.
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Education and Certifications
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Bachelor’s degree in Accounting, Computer Science, Information Technology, Commerce, or Business Administration
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Certification in SAP C4C or SAP IS-U.
Additional Information
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Every contractor must supply their own Windows 11 Laptop computer for the duration of the assignment.
Every contractor must supply their own “Smart Phone”. This is needed to gain access to the Organizations network.
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Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or [email protected].
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