8 meilleures offres (guest service agent, surrey, bc) (à pourvoir)

Guest Services Manager (Full-time) - Coast Tsawaassen Inn
Coast Tsawwassen Inn —Delta, BC
- De 52 000 $ à 58 000 $ par an
- Temps plein
- Hospitalité
- Service à la clientèle
- Hôtel
- Heures d’arrivée et de départ flexibles
Assistant Front Office Manager
The Westin Wall Centre, Vancouver Airport —Richmond, BC
- 72 500 $ par an
- Temps plein
- Anglais
- Microsoft Office
- Hôtel
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
Guest Service Agent
Sandman Hotel Group —Richmond, BC
- De 22,50 $ à 23,00 $ de l’heure
- Temps plein
- Service à la clientèle
- Hôtel
- Comptabilité
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Surrey, BC
- 19,35 $ de l’heure
- Heures supplémentaires
- Télétravail
Postuler rapidement
Guest Service Agent- FT and PT
Sandman Hotel Group —Langley, BC
- De 19,00 $ à 19,50 $ de l’heure
- Temps plein
- Service à la clientèle
- Hôtel
- Comptabilité
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 4 jours
Night Auditor
Best Western Plus Vancouver Airport Hotel —Vancouver, BC
- De 19 $ à 20 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
- Heures d’arrivée et de départ flexibles
Postuler rapidement
il y a 2 jours
Front Office Agent-RRCR
Great Canadian —Richmond, BC
- De 22,15 $ à 26,06 $ de l’heure
- Fins de semaine au besoin
- Microsoft Office
- Hôtel
- Réception
Front Desk Receptionist & Student Services Assistant
International House Vancouver —New Westminster, BC
- De 18 $ à 22 $ de l’heure
- Temps plein
- Microsoft Word
- Espagnol
- Microsoft Excel
Postuler rapidement
il y a 3 jours

More jobs to discover

Find similar jobs that you might be interested in.

Assistant Front Office Manager
Pinnacle Hotel Vancouver Harbourfront —Vancouver, BC
Ensuring cash handling and auditing procedures are in place and actively followed. Minimum 1-year Front Office leadership experience in an upscale hotel…
À partir de 70 000 $ par an
Postuler rapidement
Assistant Front Office Manager
The Westin Wall Centre, Vancouver Airport —Richmond, BC
Must hold a class 5 British Columbia driver’s license and clean drivers abstract. If applicable, is your study or work permit valid for at least 1 year?
72 500 $ par an
Postuler rapidement

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
Greet guests with a smile and answer their questions as required. Ensure front desk is stocked with any items guests may require before housekeeping leaves for…
18 $ de l’heure
Postuler rapidement
Resident Manager (Live-In) - Midtown
Sterling Karamar Property Management —Toronto, ON
Organize and administer the residential referral program. Inspect all mechanical rooms (boiler, elevator and electrical rooms, etc.) on a daily basis and daily/…
De 40 000 $ à 47 000 $ par an
Postuler rapidement
il y a 8 jours

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (surrey, bc)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Guest Services Manager (Full-time) - Coast Tsawaassen Inn

Coast Tsawwassen Inn -
Delta, BC

Postuler dès maintenant

Détails du poste

Temps plein
De 52 000 $ à 58 000 $ par an

Profil recherché

Hospitalité
Systèmes d'exploitation
Service à la clientèle
Diplôme d'études secondaires
Hôtellerie
Compétences en communication
Hôtellerie

Description complète du poste

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.

Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.

Role Summary
Reporting to the Rooms Division Manager, the Guest Service Manager will provide hands-on leadership, superior customer service, and is responsible for the day to day function of the Front Desk and our Guest Service Agents. This position will also act as Duty Manager in the absence of senior management.

Key Accountabilities

Maintain complete knowledge of, and comply with, all Company and department policies, service procedures and standards.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff are knowledgeable on such information.
Monitor reservations and room inventory. Proactively reach out to guests to resolve any potential issues.
Perform all Front Desk duties as needed.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
The ability to develop relationships with new guests, return guests, group contacts etc. to provide maximum personalized guest service.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Handle all guest concerns, issues, inquiries and complaints as needed.
Conduct a pre-shift meeting with staff and review all information pertinent to the day’s business.
Coordinate breaks and work duties for staff.
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
In absence of senior management this position acts as duty manager resolving or notifying the applicable party of any issues or concerns within the hotel as a whole.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Responsible for creating the front desk schedule and ensuring adequate coverage of the front desk.
In case of staff shortage is responsible for covering front desk shifts
Connects and engages with Ambassadors in their work, ensuring that Ambassadors feel recognized and valued. Creating a work environment based on Coast’s Values. Responsible for building a team with the right people in the right roles and managing performance.
Maintains health and safety standards and complies with all regulations
Responsible for the security and safety of the property, the Ambassadors, and guests when completing tasks. Liaises with Senior Management and or security representatives (if applicable) to stay informed of issues ongoing throughout hotel
Perform all other duties as required.

Education and Experience

A minimum of 3 years of experience in the hotel industry, preferably at the Front Desk, in a busy hotel environment
Grade 12 education. Hospitality diploma preferred

Skills and Abilities

Exceptional communication skills (written, oral and listening), interpersonal, and customer service skills
Knowledge of hotel reservation operating systems
Experience with Google Workspace
Able to multitask and demonstrate initiative
Professional appearance and attitude

Coast Hotels offers a variety of benefits, including competitive wages & benefits, wellness spending account, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!

CTI1

Postuler dès maintenant

Affinez votre recherche

guest service agent emplois - surrey, bc

Guest Services Manager (Full-time) - Coast Tsawaassen Inn

Assistant Front Office Manager

Guest Service Agent

Contact Centre Service Agent (BC/AB - Remote)

Guest Service Agent- FT and PT

Night Auditor

Front Office Agent-RRCR

Front Desk Receptionist & Student Services Assistant

More jobs to discover

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (surrey, bc)

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact