COMPANY DESCRIPTION:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
Role Summary
- Oversee facilities maintenance quality standards, room inspection performance, and preventive maintenance program execution
- Ensure consistent room readiness and guest experience standards across all guestrooms, function spaces, and public areas
- Drive a proactive, inspection-based and performance-focused approach to maintenance
- Reporting Structure
- Reports directly to the Director of Facilities maintenance
- Works in close collaboration with the Facilities maintenance Manager to support daily operations and execution
Key Responsibilities
- Conduct audit inspections of guest rooms, public areas, conference/function spaces, and back-of-house areas
- Audit preventive maintenance (PM) completion quality and compliance for building systems, including conference centers and common areas
- dentify, document, and track recurring deficiencies impacting room condition, function space readiness, and guest experience
- Track RPM completion rates, deficiencies, and follow-through
- Support and coordinate implementation of the Annual Room Reconditioning Program
- Identify and report deficiencies based on established checklists and provide recommendations to the Director of Facilities maintenance
- Coordinate and verify completion of reconditioning activities, including HVAC and fan coil unit inspection and cleaning
- Support planning, scheduling, and compliance of reconditioning activities to ensure work is completed efficiently and documented properly
- Ensure required resources, materials, and coordination across departments are in place to support program execution
- Identify gaps in PM execution and report findings to the Director of Facilities maintenance
- Monitor and analyze GSS / Guest Voice feedback and GXP / CMMS work orders related to facilities maintenance
- Perform other duties as assigned by the Director of Facilities maintenance
Job Requirements
- Minimum 5-7 years of experience in maintenance, facilities maintenance, or hotel operations
- Strong understanding of building systems (HVAC, plumbing, electrical) from a quality and inspection perspective
- Experience with preventive maintenance programs and inspection processes
- Strong attention to detail with a quality-focused mindset
- Experience with GSS, GXP, CMMS, or similar systems is an asset
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and interpersonal skills
- Professional demeanor and ability to collaborate across departments
- Flexible schedule including weekends and holidays
- Previous hotel experience is considered an asset
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Pay: $26.00-$30.00 per hour
Work Location: In person
