Requisition ID: 195458
Career Group: Store Management
Job Category: Retail - Deli
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: British Columbia
City: Victoria
Location: 9456 Colwood Thrifty
Postal Code: V9B 1J2
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.
People Leadership
- Create a coaching and development culture for all employees, which embraces a passion for food
- Demonstrate outstanding leadership, while serving as a role model
- Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
- Communicate operational requirements/changes to department employees
- Manage store operations as required
Customer Offering
- Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
- Provide superior customer service to meet customer needs
- Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
- Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
- Execute Winning Conditions as required
Policy/ Regulatory Adherence
- Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
- Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
Financial
- Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
- Manage the department budget
Personal/ Professional Development
- Thorough understanding of all relevant company programs; attend training as required
- Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies
Employee Engagement
- Act as the employer of choice by actively supporting an environment of employee engagement
- Initiate, support, participate and lead community and charitable events and activities
Other Duties
- Coordinate maintenance of department equipment and repairs
- Provide feedback for continuous improvement
- Maintain a clean and safe working environment as per Company requirements
- Above average communication skills (oral and written)
- Full knowledge of department operations and skills
- Proficient in use of Microsoft office suite
- Full knowledge of total store operations and skills
- Ability to work independently in a fast paced environment
- Above average communication skills (both oral and written)
- Full knowledge of department operations and skills
- Proficient use of Microsoft Office Suite
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
The salary range for this position is $48,000.00 - $66,000.00 . We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.
Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
