20 meilleures offres (insurance team lead, victoria bc) (à pourvoir)

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Atlas Junk Removal —Saanichton, BC
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Assistant Branch Manager - Branch 1638
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Practice Manager

P3 Veterinary Partners -
Victoria, BC

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Détails du poste

Permanent | Temps plein
De 50 000 $ à 70 000 $ par an

Profil recherché

Gestion de cabinet
Budgétisation et prévisions financières
Comptes débiteurs
Tarification
Gestion des opérations
Service à la clientèle
Coaching
Gestion de restaurant
Ophtalmologie
Expérience vétérinaire
Amélioration des processus
Développement des relations avec la clientèle
Gestion du rendement
Recrutement
Gestion des ressources humaines
Gestion d'équipe
Prise de décisions
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Recrutement
Nettoyage
Planification des affaires
Gestion de budget
Formation et développement
Affaires
Leadership
Compétences en communication
Interaction avec les clients
Marketing

Description complète du poste

Position: Practice Manager

Hospital: Admirals Walk Pet Hospital

Location: Victoria, British Columbia

Job Type: Full-time Employment

Position Overview: Admirals Walk Pet Hospital is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high-quality care is provided to our patients and their people.

Experienced RVTs encouraged to apply! This is the perfect opportunity for an experienced RVT that would like to continue utilizing all their RVT skills and simultaneously assume managerial responsibilities.

If you’re searching for a welcoming environment where you will be appreciated for your contribution to a team of really supportive people, and you possess a disposition towards leadership – we want to hear from you!

People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, physiotherapy, chiropractor, operations, management, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.

The successful candidate will be scheduled for an average of 40 hours per week over 5 days.

P3 stands for Pets-People-Practice: Balancing a healthy relationship between all 3 P’s is what is needed for a sustainable and successful veterinary business.

Our Values: Pets Pet Focused

People One Team, Service Driven

Practice Honest, Hardworking, Continuously Improving

Our Purpose: To empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them.

Our Vision: To be the best place to work in veterinary medicine

What does YOUR success look like?

As a Practice Manager at P3, you own overall responsibility for the performance and success of the hospital, including patient care, client service, teamwork, and administration. Success comes from combining an understanding of clinical best practices with strong leadership that helps the team grow and deliver excellent results. Challenges are viewed as opportunities, and even difficult conversations are approached with fairness and courage. Leadership is not just about professional development — it also enriches the way team members show up for one another and for our clients.

Success in this role involves meeting goals, and more importantly, it’s about how leadership is practiced everyday. Practice Managers lead with purpose, showing commitment, honesty, adaptability, and clear communication. They stay focused on priorities, approach challenges with sound reasoning, and ensure decisions are fair, consistent, and forward-looking. Collaboration is also essential. Practice Managers embody a one-team approach, working alongside others to build mutual respect and trust which extends to home office colleagues and the broader community.

Practice Manager – Accountabilities of Role

1. Lead, Manage, and Accountability (L.M.A.)

Provide coaching, mentorship, training, and development opportunities.
Ensure resources are in place for exceptional patient care and client service.
Act as a positive role model, celebrate success using a collaborative approach and foster open, productive relationships.
Set clear team and individual expectations, monitor progress, and provide timely feedback.
Direct the team in alignment with best medicine, client service standards, and efficient workflows.
Address underperformance quickly to ensure the right people are in the right seats.

2. Operational Excellence & Compliance

Grow clinic revenue through optimized scheduling and resource utilization to maximize appointment book saturation and service capacity.
Maintain costs relative to revenue and oversee adherence to schedule authorization.
Ensure inventory, cost of sales, and fee capture are accurate and aligned with budget.
Ensure compensation practices align with budget and hospital needs.
Oversee compliance with all mandatory and voluntary accreditations, certifications and policies.
Complete reporting and administrative functions in a timely and accurate manner. (Weekly KPIs, A/P, A/R)

3. Client & Patient Experience

Ensure smooth communication and service throughout every client visit.
Resolve client concerns with urgency, empathy, respect, and professionalism.
Maintain a clean, organized, welcoming hospital environment.
Engage in marketing, social media content and community initiatives to attract and retain clients.
Monitor client feedback (reviews, surveys, NPS) and implement improvements.
Maintain a pulse on the clinic and surrounding community to understand client expectations and emerging needs.

4. Recruitment & Team Development

Manage staffing levels to balance patient care, client service, and budget.
Work with home office colleagues to evaluate new hire requests and recruitment strategies.
Network through the team and veterinary community to attract great recruits and locum support
Act as a relationship manager for new hire, ensuring effective onboarding.

5. Business Plans & Financial Acumen

Align hiring and operational decisions with financial health and budget targets.
Monitor KPIs and financial performance against benchmarks and budget.
Prepare hospital business plans in partnership with home office colleagues
Review pricing structure to maintain competitive positioning and maximize growth
Prioritize and evaluate equipment and facility needs, preparing business cases for major purchases.
Understand the competitive landscape and incorporate insights into business plans and decision-making.

6. Innovation & Growth

Use data platforms (PIMS, AllyDVM, VetSource, etc.) to track results, analyze trends and identify opportunities.
Implement actionable strategies to capture revenue and improve patient care (diagnostics, nutrition, wellness compliance, dentals, surgeries, reminders, forward booking, etc.).
Test and adopt new ideas that improve efficiency and grow services, new clients, revenue capture.
Embrace accreditations and certifications as frameworks for long-term sustainability.
Champion initiatives that elevate patient care, client experience, and team performance.

Qualifications:

A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred
Education and training in business administration preferred
In-depth understanding of Human Resources and proven experience leading and innovating practices preferred
A vision to foster an inclusive, employee-centric culture
Experience developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets
Experience with coaching, conflict resolution, and performance management
Proven ability to build and nurture relationships at all levels
Ability to influence and communicate in a clear and effective manner
An approach that is progressive, strategic, humble, and achievement oriented
Exemplary oral and written communication skills

Benefits: We value our team members, and prove it by supporting your personal, financial, and professional growth through:

Competitive Salary Commensurate with Skillset & Experience
A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)
Enhanced Mental Health Practitioner Coverage ($2000 of annual coverage per plan member for Psychologist, Mental Health Therapist, Counsellor, Social Worker, Psychotherapist)
Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)
P3 Pawsitive Health & Lifestyle Spending Account
RRSP Matching
Bonus Potential
Generous Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE
Paid Licensing & Membership Dues
Employee Assistance Program
Paid Vacation time
Paid Personal Emergency Days
Generous Veterinary Discounts
Uniform Allowance
Additional Employee Perks
Relocation Allowance to help with moving expenses can be arranged for out-of-town candidates!

If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.

Artificial intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.

Contact Information: We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace. If accommodation is needed, please contact [email protected]

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Relocation assistance
RRSP match
Store discount
Vision care
Wellness program

Ability to commute/relocate:

Victoria, BC V9A 2P8: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : insurance team lead (victoria bc)

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