About Helios Technology Solutions Inc.
Helios Technology Solutions Inc. is a dynamic IT and consulting company that helps businesses leverage technology to grow, innovate, and operate efficiently. We provide end-to-end solutions, including managed IT services, POS and camera installations, software development, mobile apps, and hardware sales.
Our team combines deep technical expertise with a customer-focused mindset, delivering tailored solutions across IT infrastructure, software, and retail technology. We help businesses streamline operations, enhance customer experiences, and scale effectively.
At Helios, we value integrity, curiosity, and collaboration. If you’re passionate about technology and eager to be part of a team that drives innovation and delivers exceptional client experiences, we’d love to hear from you
Position Summary
About the Role:
We are seeking a highly skilled Senior Technician to lead and execute structured cabling, network infrastructure installations, and low-voltage system deployments across commercial environments. This role requires strong technical expertise, leadership capabilities, and a commitment to high-quality workmanship and documentation standards.
Technical & Installation
- Lead and execute installations of structured cabling (Cat6, fiber optics), pathways, conduit, racks, and network infrastructure in commercial environments.
- Terminate, test, and certify copper and fiber cable installations using industry-standard tools.
- Build, dress, and label equipment racks with precision and documentation discipline.
- Configure and deploy network devices, switches, PoE systems, firewalls, and related infrastructure.
- Install, troubleshoot, and commission low-voltage systems including CCTV, access control, intercoms, and wireless devices.
- Perform quality assurance testing and validation of system performance.
Troubleshooting & Service
- Diagnose complex issues across multi-system deployments, including network links, power delivery (PoE), connectivity issues, device failures, and configuration errors.
- Develop structured troubleshooting processes and document findings thoroughly for client reports.
Physical Installation & Tool Proficiency (Primary Focus)
- Perform and lead structured cabling installations (Cat6, Cat6A, fiber).
- Install EMT, PVC, and flexible conduit systems.
- Operate and maintain power tools including hammer drills, SDS rotary hammers, core drills, impact drivers, and band saws.
- Install anchors (wedge, sleeve, drop-in), strut systems, brackets, and supports.
- Build and mount wall racks and full-height equipment racks.
- Core drill through concrete and masonry safely and accurately.
- Install and secure outdoor enclosures (NEMA-rated cabinets).
- Pull and secure cable through ceilings, risers, mechanical spaces, and exterior pathways.
- Maintain jobsite safety and tool organization standards.
Systems & Infrastructure
- Terminate and certify copper cabling (Fluke or equivalent).
- Fusion splice or terminate fiber (preferred but not necessary).
- Install and configure network switches, PoE systems, and firewalls.
- Deploy and commission CCTV, access control, and intercom systems.
- Troubleshoot multi-layer issues (physical, power, IP, configuration).
- Build and dress racks to professional, service-ready standards.
Client & Site Coordination
- Act as the primary technical point of contact onsite, ensuring professional communication with clients, site supervisors, and sub-contractors.
- Coordinate site access, schedules, and installation plans with minimal disruption to facility operations.
- Provide clear updates to project managers and stakeholders.
Leadership & Mentorship
- Guide and support junior technicians in field best practices, installation standards, safety, and documentation.
- Promote continuous improvement in Helios technical standards and field procedures.
Documentation & Reporting
- Generate concise, professional work reports, service summaries, punch lists, and as-built documentation.
- Maintain labeling and documentation consistency for long-term serviceability.
Qualifications & Experience
Required
- 3-5 years of experience in structured cabling and low-voltage installations (commercial focus).
- CompTIA A+ and network plus certified
- Strong knowledge of Cat5e/6/6A cabling standards, fiber optics, pathway infrastructure, and conduit systems.
- Proven ability to build and dress racks to professional standards.
- Experience with testing and certifying cabling (Fluke or equivalent testers).
- Ability to configure and troubleshoot network hardware (switches, routers, PoE, firewalls).
- Proficiency with CCTV, access control, and other low-voltage systems.
- Valid driver’s license and ability to operate lifts/working at height.
- Excellent problem-solving, communication, and customer service skills.
- Must have a clean driving record and Canadian driving history
Preferred But Not Necessary
- Certifications such as BICSI, RCDD/NCS, Fiber certification, or network certifications.
- Experience in commercial or industrial environments (retail, corporate, multi-site deployments).
- Ability to mentor and train junior staff.
Skills & Attributes
- Strong field presence with a focus on clean, scalable installations.
- Exceptional troubleshooting and diagnostic abilities.
- Professional client interaction and ability to communicate complex technical issues clearly.
- Highly organized with strong documentation discipline.
- Self-motivated and able to work independently or as part of a team.
Why Join Helios?
- A Culture of Craftsmanship: Helios values "precision" and "professional standards" over cutting corners. For a technician who takes pride in "rack art," clean cabling, and high-fidelity documentation, this is an environment where quality workmanship is expected and celebrated.
- Dual-Threat Skill Development: This role offers a unique blend of heavy-duty physical installation (conduit, core drilling, and pathway construction) and high-level technical configuration (firewalls, PoE systems, and IP networking). You won't just be pulling cable; you'll be commissioning the brains of the system.
- Leadership and Influence: As a Senior Technician at Helios, you aren't just a number on a crew. You are a mentor and a standards-setter. You have the direct opportunity to shape the company’s technical procedures and lead junior staff, making it an ideal home for a career-minded professional ready to step into a leadership role.
Schedule:
- 8-hour shifts
- On-call support as required
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Experience:
- Structured Cabling/Network Infrastructure: 3 years (preferred)
Work Location: In person
