3 meilleures offres (security manager, welland on) (à pourvoir)

Shift Supervisor/Security Control Center Operator - Niagara
VISTA SECURITY & INVESTIGATIONS —Niagara Falls, ON
- 20,86 $ de l’heure
- 12 Heures
- Expérience en supervision
- Certificat de premiers soins de base
- Déplacements à prévoir
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- De 20,50 $ à 23,50 $ de l’heure
- Temps plein
- Hospitalité
- Certification RCR
- Service à la clientèle
- Congés payés
- Programme d'Aide aux Employés
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AFIMAC Canada —Niagara Falls, ON
- 25 $ de l’heure
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Shift Supervisor/Security Control Center Operator - Niagara

VISTA SECURITY & INVESTIGATIONS -
Niagara Falls, ON

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Détails du poste

Temps plein
20,86 $ de l’heure

Profil recherché

Gestion des opérations
Expérience en supervision
Certificat de premiers soins de base
Sens de l'organisation
Sécurité
Permis de catégorie G
Permis d'Agent de Sécurité
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

Shift Supervisor/Security Control Center Operator - Niagara

Department: Niagara College - Welland Campus
Reports to: Security Director
Position Type: Full-Time, in person, existing position

Company Overview

With over 30 years of experience, Vista Security & Investigations Inc. is a proud leader in security solutions across Canada. As a full-service security company, we offer a suite of security services for clients across multiple industries, utilizing cutting-edge technology while still providing a personal touch. No matter when or where, providing the best customer service for all of our clients is one of our top priorities, which is why our contact center and guard services operate 24 hours a day, 7 days a week.

Position Overview

Vista Security & Investigations Inc. is seeking a Shift Supervisor/Security Control Center Operator. This role is responsible for dispatching security personnel, managing incoming operational calls, supporting mobile units, and coordinating incident responses.

This is a fast-paced operations role requiring strong communication, sound judgment, and the ability to remain calm, organized, and professional during active situations.

What We Offer

Hourly pay of $20.86 per hour
Benefits plan
Training and ongoing support from management
Opportunities for growth within Vista Security & Investigations
24/7 operational support from leadership and team members

Schedule

This role operates within a two-person coverage structure:

12/hr shifts - The final schedule will be confirmed based on operational rotation.

This is a full-time, in-office position.

Key Responsibilities

Provide leadership and make critical decisions during shifts.
Maintain strong organizational skills and time management.
Demonstrate above average communication skills and interpersonal skills.
Administer verbal discipline in accordance with the management process and escalate issues to management.
Lead guards and provide conflict management skills when needed.
Organize and oversee special events and/or projects as per direction from Campus Safety.
Make judgement calls and provide excellent customer service to staff, students, and visitors.
Maintain a high level of communication with Site Director and Site Supervisor on all issues and concerns that occur during their shift.
Ensure all duties, including the guard duties, are completed as per Campus Safety instructions.
Ensure daily, weekly, and monthly assigned tasks are completed in accordance with Campus Safety instructions.
Monitor the general Security email and respond or forward as required.
Monitor and answer the main phone line for security, which could be a call from the Welland or NOTL Campus
Monitor the 911 alert notification phone.
Monitor all cameras for both campuses.
Assist with finding and saving video footage during or after an incident.
Monitor and organize guard responses to all alarms received through our camera system.

General

This role description outlines the primary responsibilities of the position and may be

amended from time to time to reflect operational requirements. Additional duties may

be assigned as required.

Working Conditions

Fast-paced, high-call-volume environment
Extended overnight computer and screen use
Extended periods of sitting
Ability to respond effectively during urgent operational situations
Occasional site attendance or travel may be required based on operational needs

Requirements

Valid Ontario Security Guard License
Valid G-Class Driver’s License
Clean driving abstract (if applicable)

Qualifications

2+ years of experience in security operations, dispatch, control center, or a similar environment
Strong communication, organizational, and decision-making skills
Ability to remain calm and professional under pressure
Ability to manage multiple priorities in real time
Experience with TrackTik or similar systems is considered an asset
Experience supporting mobile patrol or field operations is preferred

What We’re Looking For

We encourage applications from individuals who may not meet every qualification but are motivated, dependable, and eager to grow within the security operations field.

Equal Opportunity & Accessibility

Vista Security & Investigations Inc. is committed to fostering an inclusive, diverse, and respectful workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender identity, sexual orientation, age, disability, religion, or background.

If you require accommodation at any stage of the recruitment or hiring process, please contact at [email protected]

Pay: $20.86 per hour

Experience:

Security supervisor: 2 years (required)
scheduling, dispatch, control center : 2 years (required)

Licence/Certification:

Security Guard Licence (required)
Driving Licence (required)

Work Location: In person

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Shift Supervisor/Security Control Center Operator - Niagara

Security Supervisor

Supervisor - Security

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