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Assistant Store Manager - Back-end Operations (Retail)

Kent Building Supplies -
New Minas, NS

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Détails du poste

Permanent | Temps plein
Il y a 8 jours

Profil recherché

Microsoft Word
Microsoft Excel
Microsoft Outlook
Contrôle de l'inventaire
Vente
Service à la clientèle
Chariot élévateur
Microsoft Office
Diplôme d'études secondaires
Gestion de vente au détail
Compétences en communication

Description complète du poste

Assistant Store Manager – Back-End Operations

At KENT, we believe our success is driven by strong, people‑focused leadership and operational excellence. Each retail location operates as a complex, multi‑unit business designed to serve a wide range of customer needs. In addition to our core home improvement retail operation, our stores support a strong Pro‑focused business and deliver Install Sales solutions, all of which rely heavily on efficient, well‑executed back‑end operations.

As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate operational execution. This includes oversight of the building materials yard, shipping, order picking, inventory integrity, and (where applicable) fleet operations. Your leadership directly impacts customer experience, sales execution, and profitability across the store.

This is a hands‑on leadership role that requires the ability to manage complexity, balance competing priorities, and collaborate closely with front‑end leaders to ensure the entire store operates as one aligned, high‑performing business. Success depends on strong people leadership, attention to detail, and the ability to drive results across multiple revenue streams while maintaining high safety and operational standards.

This role offers a competitive salary with eligibility for annual bonus incentives.

Responsibilities

As an Assistant Store Manager – Back‑End Operations, you will ensure the foundational systems and teams that support Retail, Pro, and Install Sales operate safely, efficiently, and consistently. Key responsibilities include:

Overseeing back‑end operations: Lead the building materials yard, shipping, and order‑picking functions to support store‑wide execution and customer fulfillment.
Managing inventory integrity and shrink: Ensure accurate inventory counts, loss prevention practices, and strong controls across back‑end areas.
Maintaining yard standards and safety: Ensure the yard and back‑end workspaces are organized, compliant, and safe for both associates and customers.
Driving operational support for sales: Partner with front‑end leadership to support lumber, building materials, Pro, and Install Sales execution through accurate product availability and timely fulfillment.
Analyzing performance: Review sales, operational, and inventory data to identify opportunities to improve efficiency, service levels, and profitability.
Managing fleet operations (where applicable): Oversee delivery operations to ensure timely, efficient service aligned with customer expectations.
Developing and engaging teams: Coach, train, and support associates through regular check‑ins, feedback, and development conversations.
Using systems effectively: Leverage Microsoft Office (Excel, Word, Outlook), Kronos for timekeeping, and D365 for inventory, sales, and operational tracking.

Qualifications

5+ years experience in retail management
Excellent communication skills, verbal and written
Exceptional customer service skills
Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
Openness to continuous improvement and responsibility for independent learning
Ability to work a flexible schedule based on retail needs 
Shrink and inventory control
21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset

What we Offer

Wellness Program
Employee and Family Assistance Plan
Employee Discounts
Medical, Dental, Vision, RRSP Matching, and PTO benefits
Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Benefits:

Dental care
Employee assistance program
Extended health care
Flexible schedule
On-site parking
Paid time off
RRSP match
Store discount
Vision care

Education:

Secondary School (required)

Experience:

Retail management: 5 years (preferred)
Forklift: 1 year (preferred)

Work Location: In person

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