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il y a 2 jours
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Scheduling and Customer Service Associate

STONEX GRANITE & QUARTZ INC.
Woodstock, ON

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Détails du poste

Temporaire | Temps plein | Contrat
De 20 $ à 24 $ de l’heure
Il y a 2 jours

Profil recherché

Service à la clientèle
Sens de l'organisation
Soutien à la clientèle
Construction et rénovation
Production
Étiquette au téléphone
Compétences en communication
Gestion du temps

Description complète du poste

*TEMPORARY - MATERNITY LEAVE COVERAGE - 12 months*

POSITION SUMMARY:

The Scheduling and Customer Service Associate is responsible for the efficient coordination of all appointments according to designated production time line.

JOB DUTIES & RESPONSIBILITIES:

Schedule appointments according to production time lines
Notify and confirm scheduled appointments with the customer
Check and respond to all voice/email messages and inquiries efficiently, in a timely manner promoting a positive experience for the customer
Investigate, respond and resolve any questions or concerns related to schedules, direct customers to the appropriate department to respond to requests unrelated to scheduling
Prepare and email paperwork to technicians
Coordinate with all departments to ensure efficient scheduling and coordination of all appointments according to designated production time line
Work alongside and cross train with peers in department to coordinate all schedules
Maintain customer records
Complete assigned paperwork as required by the Supervisor
All other tasks as required by the Supervisor

QUALIFICATIONS:

2 years experience in a customer support and/or scheduling role
2 to 4 years administration experience
Strong knowledge of stone fabrication
Proven ability to take initiative and be an independent thinker
Ability to prioritize own workload to meet time sensitive deadlines
Excellent verbal, written communication and interpersonal skills
Strong organizational skills with problem solving skills
Strong customer service skills with the ability to multi-task
Excellent phone etiquette with the ability to explain details
Confident working in a fast-paced environment
Ability to work individually and as a team member
Capable of speaking with all levels of staff and customers sensitively, tactfully, diplomatically and professionally
Excellent time management skills with the ability to prioritize workload and meet time sensitive deadlines
Knowledge of interior design, construction and/or kitchen and bath considered an asset
Ability to work over time as needed

WORKING CONDITIONS:

Will spend long periods in an office setting, sitting using office equipment and computers
Ability to lift 30 lbs. of supplies and/or materials from time to time
General knowledge of desktop computers
Personal Protective Equipment – safety boots, safety glasses, hearing protection when on production floor

What are the Perks?

Corporate Discounts
Company Events
Company Shirts and Hats/Toques
Company supplied Safety boots and other required PPE
Training Reimbursement Program
Benefits
Employee of the Month Program and other incentive programs
A company culture that is focused on the well-being of employees and their Health and Safety

Commitment to Inclusivity and Accessibility
Stonex Granite and Quartz Inc. is committed to providing an inclusive hiring process for all interested applicants, regardless of race, creed, origin, ethnicity, citizenship, sexual orientation and identity, gender, age, family status, disability and any other protected grounds under the Ontario Human Rights Code.

Furthermore, Stonex Granite and Quartz Inc. commits to providing an accessible hiring process for all those individuals who live with different abilities as defined by the Accessibility for Ontarians with Disabilities Act, 2005. Should you require accommodation to participate in this hiring process, please contact Human Resources and we will do our best to meet your individual needs.

Job Types: Full-time, Temporary, Contract

Pay: $20.00-$24.00 per hour

Benefits:

On-site parking

Experience:

customer service: 1 year (required)
interior design, construction, kitchen and bath: 1 year (preferred)
scheduling: 1 year (preferred)

Work Location: In person

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bath & emplois - woodstock, on

Scheduling and Customer Service Associate

Housekeeper/Room Attendant

Pet Bather

House Manager with Meal Prep Focus

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