14 meilleures offres (application support analyst, quebec city, qc) (à pourvoir)

Application Analyst and Microsoft support
Administration portuaire de Québec —Ville de Québec, QC
- Informatique
- Baccalauréat
- Amélioration continue
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Analyst, Quality Assurance
Wabtec —Ville de Québec, QC
- Temps plein
- Esprit d'analyse
- Amélioration continue
- Contrôle de la qualité
Postuler rapidement
Business Intelligence Analyst - Operation Performance Analytics
Intact —Ville de Québec, QC
- De 69 200 $ à 84 600 $ par an
- Temps plein
- Travail hybride
- Pas d'expérience requise
- Anglais
- Baccalauréat
- Plan d'actionnariat des employés
Business Analyst – Enterprise Applications
Simons —Ville de Québec, QC
- Temps plein
- Anglais
- Esprit d'analyse
- Baccalauréat
- Programme d'Aide aux Employés
Technical Analyst – Enterprise Applications
Simons —Ville de Québec, QC
- Temps plein
- Informatique
- Ingénierie
- Anglais
- Programme d'Aide aux Employés
Senior Analyst, Quantitative Data Science
iA Groupe financier / iA Financial Group —Ville de Québec, QC
- De 70 000 $ à 110 000 $ par an
- Informatique
- Ingénierie
- Finance
- Plan d'actionnariat des employés
- Programme d'Aide aux Employés
ERP Analyst, Customer Service
Innovair Solutions —Lévis, QC
- Temps plein
- Télétravail
- Systèmes PGI
- Anglais
- Diplôme d'études secondaires
- Régimes de participation aux bénéfices
- Programme d'Aide aux Employés
Postuler rapidement
Senior Analyst, Quant System
iA Groupe financier / iA Financial Group —Ville de Québec, QC
- De 70 000 $ à 110 000 $ par an
- Informatique
- Dépannage de logiciel
- Ingénierie
- Plan d'actionnariat des employés
- Programme d'Aide aux Employés
Field of Play (FoP) - Bilingual Guidewire Cloud Developer - Senior Consultant
EY —Ville de Québec, QC
- De 81 500 $ à 136 000 $ par an
- Anglais
- Esprit d'analyse
- Amélioration continue
- Assurance Dentaire
Production Engineer
Immiland Canada Inc. —Ville de Québec, QC
- Temps plein
- Contrôle de l'inventaire
- Ingénierie
- Systèmes PGI
Postuler rapidement
Advisor, AI Solutions Architecture
iA Groupe financier / iA Financial Group —Ville de Québec, QC
- Azure
- Anglais
- Agile
- Programme d'Aide aux Employés
il y a 13 jours
AI Designer, Developer
iA Groupe financier / iA Financial Group —Ville de Québec, QC
- Anglais
- Bases de données
- Intelligence artificielle
- Programme d'Aide aux Employés
il y a 13 jours
Tech Lead Salesforce
iA Groupe financier / iA Financial Group —Ville de Québec, QC
- Horaire rotatif
- Travail hybride
- Azure
- Salesforce
- Anglais
- Programme d'Aide aux Employés
Senior Software Designer, AI
iA Groupe financier / iA Financial Group —Ville de Québec, QC
- Informatique
- Ingénierie
- Conception de systèmes

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : application support analyst (quebec city, qc)

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Application Analyst and Microsoft support

Administration portuaire de Québec
Ville de Québec, QC

Postuler rapidement

Détails du poste

Permanent

Profil recherché

Power BI
Informatique
Gestion des incidents
Coaching
Gouvernance de l'information
Systèmes d'information
DEC
Gestion des archives
Baccalauréat
Amélioration continue
Analyse des besoins
Orientation axée sur le service à la clientèle
SharePoint
Intelligence artificielle
Gestion des documents
Architecture de l'information
Centre d'assistance

Description complète du poste

"From here, we see far!" The vision of the Port of Québec? To be a port recognized by citizens for its responsible land management, respect for the environment, and protection of biodiversity, while positioning itself as a global leader in implementing sustainable supply chains that serve a more resilient economy. With just over 100 employees, the Port prioritizes sustainable development, community engagement, and innovation, while also ensuring the well-being of its team. It offers a stimulating work environment full of challenges, allowing for work-life balance. The Port provides opportunities for professional development, flexible schedules, a health program, and a friendly work atmosphere enhanced by various social activities.
**The use of the masculine form is intended solely to simplify the text.

JOB DESCRIPTION
Reporting to the Director, Technology Infrastructure and IT Services, the Application Analyst provides second-level support for the applications under their responsibility. The incumbent acts as a key resource for users, power users, and internal teams to analyze, qualify, and resolve application incidents and service requests requiring functional or technical analysis. The Application Analyst also contributes to the evolution, configuration, and adoption of assigned systems, while participating in document management initiatives, particularly related to SharePoint governance, information organization, and business unit support.

RESPONSIBILITIES
Second-Level Application Support

Provide second-level support for assigned applications, including the analysis, diagnosis, documentation, and resolution of application requests in collaboration with relevant stakeholders;
Contribute to optimizing the user experience and promoting the adoption of Microsoft 365 solutions throughout the organization;
Evaluate application enhancement requests by analyzing their operational, functional, technological, and financial impacts;
Collaborate with project managers, business owners, and vendors in the implementation of application changes;
Ensure that all interventions comply with established policies and standards, while maintaining regular follow-up on files, issues, and resolution options;
Participate in the continuous improvement of application support processes through solution documentation and the promotion of best practices.

Microsoft 365, SharePoint, and Document Management

Advise and support users in the use and adoption of Microsoft 365 tools, particularly SharePoint, Teams, OneDrive, and related collaboration features;
Contribute to document management projects by participating in needs analysis, information architecture, document repository configuration, and access management;
Support business units in adopting document management, collaboration, and secure information-sharing best practices through training, coaching, and knowledge transfer activities;
Participate in testing, configuration validation, and deployment of changes related to Microsoft 365 tools and assigned applications;
Produce and maintain practical, user-friendly documentation;
Act as a liaison between internal stakeholders, vendors, and IT teams for application and document management initiatives in which they are involved.

Desired Profile

Diploma of College Studies (DEC) or Bachelor’s degree in Computer Science, Information Systems, Information Management, Business Administration, or an equivalent combination of education and relevant experience;
Training and/or demonstrated practical expertise within the Microsoft 365 environment, particularly SharePoint, Teams, OneDrive, and related collaboration tools;
Minimum of five (5) years of experience in application support, incident management, and user support, including active participation in document management projects and SharePoint environment configuration;
Demonstrated commitment to continuous learning, professional development, and technology monitoring;
Ability to understand business processes and translate requirements into simple, effective, and secure application solutions;
Strong skills in functional, technical, and end-user documentation, as well as the ability to simplify technical concepts;
Excellent problem-solving, analytical, prioritization, and follow-up skills;
Ability to collaborate effectively with multidisciplinary teams, vendors, managers, and users across various departments;
Strong attention to detail, autonomy, customer service orientation, and ability to manage priorities.

Assets

Microsoft certification related to Microsoft 365, SharePoint, Power Platform, security, or information governance;
Knowledge of ITIL best practices, IT service management, or support processes;
Knowledge of Power Apps, Power Automate, and/or Power BI;
Interest in and/or practical knowledge of artificial intelligence applications within Microsoft 365, particularly Microsoft Copilot.

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application support analyst emplois - quebec city, qc

Application Analyst and Microsoft support

Analyst, Quality Assurance

Business Intelligence Analyst - Operation Performance Analytics

Business Analyst – Enterprise Applications

Technical Analyst – Enterprise Applications

Senior Analyst, Quantitative Data Science

ERP Analyst, Customer Service

Senior Analyst, Quant System

Field of Play (FoP) - Bilingual Guidewire Cloud Developer - Senior Consultant

Production Engineer

Advisor, AI Solutions Architecture

AI Designer, Developer

Tech Lead Salesforce

Senior Software Designer, AI

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : application support analyst (quebec city, qc)

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