20 meilleures offres (desktop support technician) (à pourvoir)

Level 3 Technician - Service Desk and Projects
Infinity Network Solutions —Owen Sound, ON
- De 33,66 $ à 40,87 $ de l’heure
- Temps plein
- Travail hybride
- Microsoft Access
- Azure
- Dépannage de logiciel
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
il y a 3 jours
IT Onsite Technician
Hemmersbach Nordamerika —Montréal, QC
- Temps plein
- Informatique
- Anglais
- Microsoft Office
Postuler rapidement
il y a 3 jours
Senior Client Services IT Technician
Robert Half —Edmonton, AB
- De 70 000 $ à 80 000 $ par an
- Windows
- Réseaux informatiques
- En présentiel
Postuler rapidement
Senior Client Services IT Technician
Robert Half —Calgary, AB
- De 70 000 $ à 80 000 $ par an
- Service à la clientèle
- Windows
- En présentiel
Postuler rapidement
Intermediate MSP IT Technician (3+ Years Experience)
Forbes IT Solutions Ltd. —North Vancouver, BC
- À partir de 55 000 $ par an
- Temps plein
- Anglais
- En présentiel
Postuler rapidement
il y a 4 jours
Desktop Support Technician
Robert Half —Prince George, BC
- De 25 $ à 28 $ de l’heure
- Temporaire
- Service à la clientèle
- Réseaux informatiques
- Compétences en communication
Postuler rapidement
il y a 7 jours
IT Service Desk Technician
Cloverdale Paint Inc —Surrey, BC
- De 54 000 $ à 58 000 $ par an
- Embauche urgente
- Informatique
- Windows
- SQL
- Régimes de participation aux bénéfices
- Assurance Dentaire
Postuler rapidement
il y a 9 jours
IT Administrative Assistant/ Field Technician
Real Fruit Bubble Tea Inc. —Markham, ON
- À partir de 20 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Déplacements à prévoir
- Technologies de l'information
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Field Service Technician - IT Field
YEG MEDIA INC —Winnipeg, MB
- De 55 000 $ à 65 000 $ par an
- Temporaire
- Conduite de véhicule
- Outils manuels
- Compétences en communication
Postuler rapidement
Onsite IT Technician ( Permanent & Occasional )
Computer Geeks On Call —Victoria, BC
- De 30 $ à 35 $ de l’heure
- Service à la clientèle
- Windows
- Réseaux informatiques
- Heures d’arrivée et de départ flexibles
Postuler rapidement
IT Technician
ARES Staffing Solutions —Greater Sudbury, ON
- Fins de semaine au besoin
- Service à la clientèle
- POS
- Compétences en communication
Postuler rapidement
IT Technician
ARES Staffing Solutions —Barrie, ON
- Fins de semaine au besoin
- Service à la clientèle
- POS
- Compétences en communication
Postuler rapidement
il y a 1 jour
IT Support Technician
J Dass —Vaughan, ON
- De 18 $ à 20 $ de l’heure
- Temps plein
- Informatique
- Informatique
- Service à la clientèle
Postuler rapidement
IT Field Technician
BlueBird IT Solutions Inc —Greater Toronto Area, ON
- De 24 $ à 26 $ de l’heure
- Temps plein
- Travail hybride
- Informatique
- Anglais
- Windows
- Assurance Dentaire
Postuler rapidement
IT Support Technician
St. Mary's Academy —Winnipeg, MB
- De 27 $ à 30 $ de l’heure
- Temps plein
- Azure
- Informatique
- Microsoft Office
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 1 jour
Help Desk / IT Support Technician
Newmar Window Manufacturing Inc. —Woodbridge, ON
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Windows
- Déplacements à prévoir
- Scriptage
Postuler rapidement
il y a 1 jour
user support technician
BMW Sarnia —Sarnia, ON
- 29,05 $ de l’heure
- Temps plein
- Anglais
13 h
Entry level support tech
TransWest —Montréal, QC
- De 26,00 $ à 27,40 $ de l’heure
- Temps plein
- Informatique
- Windows
- Réseaux informatiques
Postuler rapidement
il y a 2 jours
deskside support technician
OMIKAN TECHNOLOGIES INC. —Delta, BC
- 33,50 $ de l’heure
- Temps plein
- Anglais
- Windows
- Microsoft Office
il y a 10 jours
Junior IT Service Technician (Tier 1)
Smartt Inc. —Burnaby, BC
- De 60 000 $ à 80 000 $ par an
- 8 Heures
- Travail hybride
- Azure
- Oracle
- Expérience en laboratoire
- Assurance Dentaire
- Heures d’arrivée et de départ flexibles
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : desktop support technician

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Level 3 Technician - Service Desk and Projects

Infinity Network Solutions -
Owen Sound, ON

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Détails du poste

Temps plein
De 33,66 $ à 40,87 $ de l’heure
Il y a 3 jours

Profil recherché

ConnectWise
Microsoft Access
Azure
Systèmes d'exploitation
Gestion des incidents
Dépannage de logiciel
Service à la clientèle
LAN
Windows
Soutien technique
Microsoft Office
Infrastructure réseau
Bash
Pare-feu
IDS
Réseaux informatiques
MacOS
Linux
Cybersécurité
Compétences en communication
Python
PowerShell
VPN

Description complète du poste

Job Overview
Infinity Network Solutions is seeking a skilled and dedicated Level 3 Technician to join our Service Desk and Projects team. This role involves providing advanced technical support, managing complex IT issues, and supporting project implementations across diverse environments. The ideal candidate will possess strong troubleshooting skills, a deep understanding of operating systems and network infrastructure, and excellent communication abilities to deliver exceptional customer service. This position offers an opportunity to work in a dynamic environment where technical expertise and problem-solving are highly valued.

Responsibilities

Provide advanced technical support for desktop, hardware, software, and network issues across Windows, macOS, Linux, and other operating systems.
Troubleshoot and resolve complex problems related to computer hardware, operating systems, software applications, and network connectivity.
Manage and resolve incidents using ConnectWise PSA with a focus on timely resolution and customer satisfaction.
Support VPN configurations, firewall settings, LAN connectivity, and other network-related concerns.
Assist with software troubleshooting including Microsoft Office suite and specialized enterprise applications.
Support Service Desk operations by prioritizing tickets, escalating issues when necessary, and ensuring effective communication with end-users.
Collaborate on IT projects involving system upgrades, migrations, or new deployments to ensure smooth implementation.
Maintain documentation of technical procedures and solutions for future reference.
Monitor system performance and security to proactively identify potential issues.
Participate in on-call activities as a Tier 2 resource on a rotating basis.

Skills

Strong knowledge of operating systems including Windows, macOS, and Linux.
Experience with computer networking concepts such as LAN/WAN configurations, firewalls, VPNs, and network troubleshooting.
Proficiency with ConnectWise PSA for Incident Management preferred.
Expertise in hardware troubleshooting including desktops, laptops, peripherals, and servers.
Familiarity with software troubleshooting across various platforms including Microsoft Office applications.
Ability to support remote access solutions and virtual private networks (VPN).
Knowledge of security protocols such as firewall management and basic cybersecurity practices.
Excellent communication skills for effective customer service and technical support delivery.
Experience working in Service Desk and/or Project Management environments providing desktop support and IT assistance. This role is ideal for a technically proficient professional committed to delivering high-quality IT support while contributing to ongoing projects within a collaborative team environment
Advanced Troubleshooting and Escalation:
Resolve complex technical issues escalated from L1 and L2 technicians, including (but not limited to) server, networking, and application problems.
Perform root cause analysis on Major Incidents and document remediations.
Coordinate with external vendors/partners to remediate issues.
Infrastructure Design and Maintenance:
Assist in the design, implementation, and optimization of IT infrastructure, including servers, networks, and storage systems.
Manage virtualized environments (Hyper-V, Azure) to ensure system stability/performance.
Oversee configuration and maintenance of advanced network devices, including firewalls, routers, switches, and access points.
Security and Compliance:
Implement/troubleshoot IT security measures such as firewalls, intrusion detection systems, and endpoint protection solutions.
Ensure compliance with industry standards and client-specific requirements for data protection and security.
Conduct regular security audits and provide recommendations to maximize client security.
Automation and Scripting:
Develop scripts and/or workflows to automate tasks and improve efficiency.
Employ tools and programming languages including PowerShell, Python, and Bash for administration.
Client Advisory and Strategic Support:
Function as “Primary Technician” to assist in planning and implementing client infrastructure upgrades, migrations, and new technology deployments as well as act as a trusted technical advisor for clients; providing recommendations for IT improvements and scalability.
Participate in client reviews to align system performance with IT strategies and business goals.
Conduct routine audits of client systems related to users, security, licensing to assist in capacity planning, prioritization, and reporting.
Prepare detailed documentation and reports on system health, project status, and recommendations.
Knowledge Sharing and Team Collaboration:
Provide mentorship and training to L1 and L2 Technicians to enhance team capabilities and build team cohesiveness.
Document advanced Knowledgebase procedures, configurations, and solutions.
Collaborate with internal teams to develop/refine IT processes and best practices.
Monitoring and Optimization:
Utilize Remote Monitoring and Management (RMM) tools to oversee client systems and proactively address potential issues.
Optimize system performance and implement preventive measures to reduce downtime.
Continuing Education:
Maintain current certifications and obtain new certifications to supplement skills.

Pay: $33.66-$40.87 per hour

Benefits:

Casual dress
Dental care
On-site parking
Tuition reimbursement

Work Location: Hybrid remote in Owen Sound, ON N4K 1X8

Postuler rapidement

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : desktop support technician

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