20 meilleures offres (community support specialist, acheson, ab) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : community support specialist (acheson, ab)

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Community Resource Specialist

CMHA Edmonton
Edmonton, AB

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Détails du poste

Temporaire | Temps partiel
De 23,59 $ à 38,37 $ de l’heure
Il y a 10 jours

Profil recherché

Études postsecondaires
Microsoft Office
Diplôme d'études secondaires
Compétences en communication
Gestion du temps

Description complète du poste

Identifying Information

Job Title: Community Resource Specialist

Program Area: CRS/211

Job Level: Information and Referral Staff

Reports to: Team Lead, Contact Centre

Work Schedule: The CMHA- Edmonton Region Contact Centre operates 24 hours per day, 7 days per week. This position is scheduled for 24 hours per week and requires flexibility to work a variety of shifts, including weekdays, weekends, and statutory holidays. Shifts may include daytime, evening, and overnight hours.

Please Note: This position operates within a unionized environment and is part of the CUPE Local 1099 bargaining unit. Employment terms and conditions are governed by the applicable Collective Agreement between CMHA–Edmonton Region and

CUPE Local 1099.

Organization Summary

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increased awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress, including those affected by mental illness or suicide, by providing crisis intervention; safe, long-term, and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

Job Summary

Reporting to Team Lead, Contact Centre, the Community Resource Specialist will assist individuals contacting the 211 information and referral line through phone calls, emails and/or online chat services. 211 is a 24-hour information and referral line that helps people connect to non-emergency social, health and government services. The position provides information, assistance and liaison to people calling the 211 lines; gathers statistics for reporting; and assists in various ways with the activities of the Information and Referral Program. The Community Resource Specialist provides information directly to those individuals who know what they need and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for.

Job Duties and Responsibilities

Receives calls, emails, and requests for online chats from individuals contacting: 211 Line; Seniors 211 Line; Family Violence Information Line; Bullying Help Line; Crisis Diversion Line; and the Distress Line (as necessary)
Assists a wide range of individuals contacting the 211 Line by providing information on diverse topics (non-emergency, social, health and government services), to assist them with their information needs.
Provides information directly for those individuals who know what they need and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for.
Triages calls to the Crisis Diversion Line and provides responses/information/services in accordance with the procedure manual.
Responds to Distress Line overflow calls when busy.
Provides assistance and liaison between service providers and callers, where appropriate, by actively linking/connecting the 2 parties
Secures opportunities for later follow-up with clients when appropriate.
Participates in follow-up contact with callers to ensure appropriate support was provided and to ensure that the quality of service was maintained.
Provides information on available community resources to the Distress Line volunteers and other agency staff, to enhance their effectiveness when assisting clients or the general public.
Represents Information Services when attending relevant agency and community meetings and events and participating in joint projects or committees.
Participates in weekly 211 meetings and attends other agency meetings as required.

Qualifications/Experience

Completion of Grade 12 (related post-secondary Diploma or relevant coursework in a Social Science preferred)
Frontline experience on a Distress Line or in another client support role is required.

Assets:

Successful attainment and maintenance of:
- Community Resource Specialist Certificate
- Crisis Worker Certificate

Skills/Abilities

Strong interpersonal, verbal, and written communication skills
Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met.
Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner.
Positive, helpful attitude towards assisting clients.
Ability to work independently and in a team environment.
Ability to set priorities and allocate time and resources effectively.
Organizational, time management and problem-solving skills.
Demonstrated abilities and initiative in completing tasks and projects.
Ability to provide constructive and positive feedback to others and be able to accept the same.
Ability to be empathetic and non-judgmental when assisting clients.
Keyboarding skills and the ability to effectively use Microsoft Office and other program software.

Conditions of Employment

Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.

Requires flexibility to work a variety of shifts, including weekdays, weekends, and statutory holidays. Shift times may include daytime, evening, and overnight hours.

24 Hours weekly
Up to 6 months term

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : community support specialist (acheson, ab)

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