About Civida:
At Civida, home is our focus.
Civida is the largest provider of community and affordable housing in Edmonton, managing over 5,300 homes at more than 130 sites across the City of Edmonton. Housing more than 15,000 people, Civida administers rent subsidies for over 3,200 households each month. Collaboration is at the core of Civida’s approach, partnering with the Government of Canada, the Government of Alberta, and the City of Edmonton, as well as social service organizations to create safe, inclusive, and affordable housing environments. Visit civida.ca for more information.
About The Role:
The Manager, Facilities and Maintenance is responsible for overseeing the efficient and effective delivery of facility maintenance services across Civida’s programs. This role involves managing day-to-day operations, providing leadership to the team, ensuring compliance with regulations, and maintaining strong community and stakeholder relationships. Join a team where your work helps inform, engage, and make a difference in the communities we serve.
Salary starting at: $84,249.00 per annum
Key Responsibilities:
Facility Maintenance Services
- Oversee the maintenance of facilities within the Community Housing, Near Market, and Mixed Income programs, ensuring properties meet Civida’s quality standards and program guidelines.
- Ensure that facilities are maintained to a high standard, addressing routine maintenance and emergency issues promptly and effectively.
- Oversee the after-hours maintenance process, including handling emergency calls and managing the escalation of issues from field supervisors.
- Administer the insurance claims process related to facility maintenance, ensuring all documentation is completed accurately and on time.
- Review and audit work orders, service requests, requisitions, and inspections to ensure accuracy and completeness.
- Work closely with the Procurement department to manage vendor contracts and ensure services meet quality standards and are delivered on time.
- Collaborate with contractors and other service providers to coordinate necessary maintenance work and ensure high-quality service delivery.
- Resolve tenant maintenance complaints and non-compliance issues, ensuring that concerns are addressed professionally and in a timely manner.
- Continuously monitor and improve maintenance processes, identifying opportunities for increased efficiency or service quality.
Financial Management
- Develop and manage the facilities budget for assigned properties and areas, ensuring that expenditures remain within the approved budget and aligned with organizational priorities.
- Work with the Director of Facilities and Maintenance to set and monitor the department’s budget, providing regular updates and identifying potential cost-saving measures.
- Oversee and review tenant chargebacks, vendor chargebacks, and invoicing to ensure accuracy and compliance with policies and procedures.
- Report on departmental spending and assist with forecasting for future budgets, providing detailed financial reports to senior management.
Leadership
- Lead, mentor, and develop a high-performing team of unionized staff members who deliver facilities and maintenance services.
- Foster a collaborative and client-focused culture, ensuring that internal stakeholders and external clients receive excellent service.
- Establish team performance goals, metrics, and key performance indicators (KPIs) to monitor and drive accountability, quality, and continuous improvement.
Qualifications:
- Bachelor’s degree and/or relevant post-secondary diploma.
- Minimum of 8 years of progressive experience in property maintenance, preferably within a commercial residential environment, including at least 3 years in a leadership or managerial role.
- Strong knowledge of maintenance contracts, scopes of work and vendor performance standards along with the ability to negotiate, interpret and ensure compliance with contractual terms and conditions.
- In-depth technical knowledge of mechanical maintenance systems and/or Building Management System (BMS) controls.
- Experience in residential property and facilities management, with a strong understanding of building maintenance best practices.
- Strong leadership skills with demonstrated experience managing and motivating diverse maintenance teams.
- Solid understanding of the Alberta Building Code, Fire Code, and Occupational Health and Safety Regulations.
- Awareness of and sensitivity to the socio-economic realities of Civida’s tenant population.
- Self-motivated and innovative, with a track record of developing and implementing operational processes and procedures.
- Strong communication skills—oral, written, and interpersonal—with the ability to collaborate effectively across departments.
- Skilled in conflict resolution and labor relations, with experience working in a unionized setting.
- Valid driver’s license, satisfactory driver’s abstract, and access to a personal vehicle for work purposes.
What We Offer:
Civida is proud to announce that it has been recognized as a winner of Waterstone Human Capital’s 2024 Canada’s Most Admired™ Corporate Cultures Award in the Non-Profit and Broader Public Sector category.
This prestigious national program celebrates organizations that lead with purpose and create high-performance workplace cultures that fuel success. The award underscores Civida’s commitment to fostering an inclusive, innovative, and collaborative environment aligned with its mission of providing housing solutions and advancing community well-being.
Explore a fulfilling career with us and enjoy a comprehensive benefits package that includes:
- Extended health and dental
- Health and Personal Spending Accounts
- Employee Assistance Program
- Defined-benefit Pension Plan (LAPP)
How to Apply:
Civida is an equal opportunity employer, committed to a diverse workforce.
If you’re a passionate individual wanting to contribute to our mission to provide safe and affordable house, please submit your resume and cover letter to [email protected]
We thank all applicants for their interest. Only individuals selected for interviews will be contacted.
The successful applicant will be required to undergo a Police Information Check.
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of employment visa or work permit.
Civida in an inclusive workplace dedicated to accessibility. Please let us know if you require any accommodations by emailing [email protected].
Competition #2641
Job Types: Full-time, Permanent
Pay: From $84,249.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Work Location: In person
