20 meilleures offres (sales administrator, edmonton, ab) (à pourvoir)

Client Experience Team Lead
RAM Elevators and Lifts —Edmonton, AB
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Ingénierie
- Assurance Dentaire
Postuler rapidement
Branch Office Administrator
Lux Windows and Glass Ltd —Edmonton, AB
- Temps plein
- Hospitalité
- Google Suite
- Microsoft Office
- Assurance Dentaire
- Congés payés
Postuler rapidement
Controller
Accurate Supply Ltd. —Nisku, AB
- À partir de 85 000 $ par an
- Heures supplémentaires
- Microsoft Excel
- Systèmes PGI
- Finance
- Régimes de participation aux bénéfices
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Accounts Receivable Administrator
Recruitment Partners —Edmonton, AB
- De 60 000 $ à 70 000 $ par an
- Finance
- En présentiel
- Comptabilité
Postuler rapidement
il y a 10 jours
Director, Total Rewards
High Tide —Alberta
- Temps plein
- Microsoft Excel
- Capacités de présentation
- Affaires
il y a 13 jours
Senior Project & Branch Manager
Pure Restoration Inc. —Edmonton, AB
- Fins de semaine au besoin
- Microsoft Word
- Google Suite
- Microsoft Excel
- Assurance Dentaire
- Congés payés
Postuler rapidement
Office Administrator Assistant / Showroom Coordinator
TOUCHWOOD FLOORING —Edmonton, AB
- De 17 $ à 20 $ de l’heure
- Temps plein
- Service à la clientèle
- Microsoft Office
- QuickBooks
- Heures d’arrivée et de départ flexibles
Postuler rapidement
il y a 8 jours
Administrator
The Big Bounce Theory —Edmonton, AB
- À partir de 50 000 $ par an
- Temps plein
- Microsoft Word
- Vente
- Service à la clientèle
- Congés payés
Postuler rapidement
il y a 3 jours
Office Administrator
Turf Training Centre —Edmonton, AB
- 20 $ de l’heure
- Temps partiel
- Microsoft Excel
- Service à la clientèle
- Anglais
Postuler rapidement
il y a 2 jours
Sales Administrator
Pacesetter Homes Edmonton —Edmonton, AB
- Heures supplémentaires
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Property Administrator
Deveraux Group of Companies —Edmonton, AB
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Régimes de participation aux bénéfices
- Assurance Invalidité
il y a 10 jours
Office Administrator
Tranter —Edmonton, AB
- De 25 $ à 32 $ de l’heure
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Finance Administrator
Finning International Inc. —Edmonton, AB
- De 22 $ à 25 $ de l’heure
- Temps plein
- Travail hybride
- Microsoft Office
- Compétences en communication
- Gestion du temps
Administrative Assistant
Stogryn Premier Wellness Resources —Edmonton, AB
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Office Administrator
Ayat Mattress —Edmonton, AB
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Store Administrator
Shoppers Drug Mart / Pharmaprix —Edmonton, AB
- De 21,50 $ à 26,80 $ de l’heure
- Temps partiel
- Port de charges lourdes
- Comptabilité
- Compétences en informatique
il y a 4 jours
Mortgage Broker
Jayman Financial —Edmonton, AB
- À partir de 100 000 $ par an
- Fins de semaine au besoin
- JavaScript
- Travail à domicile
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Showroom Coordinator & Customer Service Administrator
LCF Flooring Ltd. —Edmonton, AB
- De 18 $ à 23 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Jours fériés payés
- Assurance Dentaire
Postuler rapidement
Location Administrator
Crop Management —St. Albert, AB
- Heures supplémentaires
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
il y a 12 jours
Office Assistant and Bookkeeper
Alpha Adroit —Edmonton, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Client Experience Team Lead

RAM Elevators and Lifts -
Edmonton, AB

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 70 000 $ à 75 000 $ par an

Profil recherché

Vente
Service à la clientèle
Ingénierie
Anglais
Génie électrique
Microsoft Office
Expérience administrative
Esprit d'analyse
Expérience en supervision
Gestion de projet
Baccalauréat
Amélioration continue
Gestion d'équipe
Gestion de la relation client
Électrotechnique
Leadership
Compétences en communication
Gestion du temps

Description complète du poste

About the role

The Customer Experience Team Lead is responsible for coordinating and overseeing key customer‑facing services and systems.

This role ensures customers receive a consistent, professional, and efficient experience across all service channels while supporting continuous improvement and operational excellence.

Reports to: Vice President, Client Experience

Responsibilities:

Order Management Oversight

Oversee end to end order workflows to ensure accuracy, timely processing, and compliance with internal controls.
Manage escalations related to delayed, incorrect, or special-order requests.
Implement process improvements to increase order accuracy, reduce cycle times, and improve customer communication.

Pro Desk Coordination

Support Pro Desk functions including architect, specifier inquiries, and design assistance.
Maintain consistent standards for professionalism, turnaround times, and technical accuracy.
Support staff by implementing training on product configuration, order requirements, and customer inquiries.

Call Centre Administration

Administrate daily call centre operations including call routing, queue management, voicemail oversight, and system updates.
Report call metrics such as abandonment rates, speed of answer, and service level performance.
Maintain call scripts, knowledge articles, and system configurations.

Ticketing Administration

Administer Freshdesk ticketing workflows, automations, assignments, and response templates.
Monitor ticket queues to ensure compliance and proper documentation.

Customer Setup & Record Administration

Manage new customer account setup including data validation, system entry, and consistency across platforms.
Maintain accurate customer records, updating changes to addresses, contacts, preferences, and dealer profiles.
Ensure data governance and compliance with internal standards and privacy requirements.
Collaborate with Finance, Sales, and Operations to ensure records support seamless order processing and billing.

Event Planning Support

Coordinate internal and external events such as customer visits, dealer meetings, trade shows, training sessions, and special events.
Manage logistics including venue booking, catering, scheduling, equipment setup, and attendee communication.
Support project timelines, vendor coordination, and event budgeting as required.

Office Administration

Provide general office administration support including supplies coordination, reception backup, meeting room coordination, and internal communication support.
Maintain internal department documentation, process manuals, and communication boards.
Support onboarding of new team members through systems setup and orientation.

Complaints Administrator

Administer customer and dealer complaints from intake through resolution.
Log, track, and categorize complaints in Freshdesk or other systems.

Leadership & Collaboration (Non Supervisory Lead Role)

Provide day to day guidance, technical support, and subject matter expertise to Customer Experience staff.
Act as the escalation administrator for complex or sensitive customer issues.
Identify needs for training new team members and improving team competencies.
Support alignment between Customer Experience, Sales, Production, Engineering, Logistics, and other internal groups.

Continuous Improvement

Report service metrics, call data, ticket trends, and order accuracy reports to identify improvement opportunities.
Participate in workflow changes, automation enhancements, and policy updates.
Contribute to the development of customer experience standards and service improvement initiatives.

Qualifications

3-5+ years’ experience in customer service, order management, or service coordination roles.
Project Management experience
Experience with CRM or ticketing systems (Freshdesk preferred).
Strong organizational, analytical, and problem solving abilities.
Excellent communication and customer service skills.
Ability to juggle multiple priorities in a fast paced environment.
Experience coordinating events or office administration work is an asset.

Core Competencies

Customer focus
Communication and interpersonal skills
Process orientation and documentation
Ownership and accountability
Technical systems proficiency
Problem-solving and critical thinking
Collaboration and cross-functional coordination
Time and priority management

Pay: $70,000.00-$75,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking

Application question(s):

Do you have background in Electrical Engineering

Education:

Bachelor's Degree (preferred)

Location:

Edmonton, AB T5S 2J9 (required)

Work Location: In person

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sales administrator emplois - edmonton, ab

Client Experience Team Lead

Branch Office Administrator

Controller

Accounts Receivable Administrator

Director, Total Rewards

Senior Project & Branch Manager

Office Administrator Assistant / Showroom Coordinator

Administrator

Office Administrator

Sales Administrator

Property Administrator

Office Administrator

Finance Administrator

Administrative Assistant

Office Administrator

Store Administrator

Mortgage Broker

Showroom Coordinator & Customer Service Administrator

Location Administrator

Office Assistant and Bookkeeper

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : sales administrator (edmonton, ab)

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