20 meilleures offres (hospitality coordinator, mississauga, on) (à pourvoir)

Service Dispatch Coordinator — Commercial Foodservice Equipment
GBS Foodservice Equipment Inc. —Oakville, ON
- À partir de 54 500 $ par an
- Temps plein
- Microsoft Excel
- Systèmes PGI
- Anglais
- Assurance Dentaire
- Assurance Vie
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- Anglais
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- Heures d'arrivée et de départ flexibles
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The Second City —Toronto, ON
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Village Wellness Spa —Mississauga, ON
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Omni Hotels & Resorts —Toronto, ON
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Compass Group Canada Ltd —Toronto, ON
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Third Place Toronto —Toronto, ON
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By Peter and Pauls —Vaughan, ON
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York University Student Centre Inc. —North York, ON
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- Assurance Dentaire
- Assurance Vision
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il y a 14 jours
Corporate Sales & Events Coordinator
Lavelle —Toronto, ON
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- Logiciels de GRC/CRM
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Membership Coordinator (Full-Time)
Altea Liberty Village —Toronto, ON
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Project Coordinator — Hotel Renovations
Bayview Group —Toronto, ON
- 60 000 $ par an
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BIM Coordinator, Hospitality
NORR —Toronto, ON
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- Ingénierie
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Germain Hotels —Toronto, ON
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Hotel X Toronto —Toronto, ON
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Part Time- Housekeeping Office Coordinator(Weekend Shifts)
DoubleTree by Hilton Toronto Downtown —Toronto, ON
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Event Coordinator
Hornblower —Toronto, ON
- 20,50 $ de l’heure
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VintageBASH —North York, ON
- Fins de semaine au besoin
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Tour and Travel Co-ordinator
The Toronto Bus Co. Ltd. —Etobicoke, ON
- De 39 000 $ à 42 000 $ par an
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il y a 12 jours
Clinical Coordinator, Operating Room
Humber River Health —Greater Toronto Area, ON
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Service Dispatch Coordinator — Commercial Foodservice Equipment

GBS Foodservice Equipment Inc.
Oakville, ON

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Détails du poste

Temps plein
À partir de 54 500 $ par an

Profil recherché

Microsoft Excel
Systèmes PGI
Logiciel de comptabilité
Logistique
Anglais
Microsoft Office
Système CVC
Service alimentaire
QuickBooks
Sens de l'organisation

Description complète du poste

About GBS Foodservice Equipment Inc.

GBS Foodservice Equipment Inc. is a leading distributor of commercial foodservice equipment, serving restaurants, grocery chains, hotels, institutions, and commercial kitchens across Canada. Based in Oakville, Ontario, our service department supports installations, repairs, preventative maintenance, and warranty work on a wide range of commercial kitchen equipment including cooking, refrigeration, warewashing, and ventilation systems.

The Opportunity

We are looking for an experienced Service Dispatch Coordinator to join our service operations team. This is a dedicated dispatch and service coordination role — you will be the central point of contact between our customers, service technicians, parts suppliers, and warranty departments, ensuring service calls are triaged, scheduled, tracked, and resolved efficiently.

This role is ideal for someone with experience in service dispatch, technical coordination, or parts management who thrives in a fast-paced environment and knows how to keep multiple priorities moving at once.

What You Will Do

Dispatch & Scheduling

Receive, triage, and prioritize incoming service requests via phone, email, and customer portals
Dispatch and schedule service technicians across Southern Ontario based on location, urgency, skill set, and availability
Monitor daily technician schedules and adjust dispatching in real-time to accommodate emergency calls, cancellations, and schedule changes
Communicate ETAs, scheduling updates, and service status to customers throughout the service process
Coordinate after-hours and on-call service coverage as needed

Phone-Based Service Support

Field incoming service calls from customers experiencing equipment issues
Gather diagnostic information from customers to assist technicians with pre-arrival troubleshooting
Provide basic phone-based troubleshooting guidance to customers where appropriate, escalating to technicians when needed
Act as the primary point of contact for customers from initial call through to service resolution

Parts Coordination

Identify, source, and order parts required for service work
Track parts orders and deliveries to ensure technicians have what they need before arriving on-site
Coordinate with parts suppliers, manufacturers, and the warehouse team on availability, lead times, and backorders
Maintain accurate parts records tied to service calls and customer equipment

Warranty Administration

Process warranty claims and coordinate approvals with manufacturers
Maintain warranty documentation including proof of purchase, serial numbers, and service records
Track warranty claim status and follow up with manufacturers on outstanding claims
Ensure warranty work is properly documented and coded for accurate billing and reporting

Records & Reporting

Maintain accurate and up-to-date service records, call logs, and customer equipment files
Track service call metrics including response times, completion rates, and open work orders
Assist with service reporting and data tracking for management review
Support continuous improvement of dispatch workflows and internal processes

Qualifications

Required:

2+ years of experience in service dispatch, service coordination, field service scheduling, or a similar role
Strong phone presence — comfortable handling high call volumes, gathering technical information, and communicating with customers under pressure
Excellent organizational skills with the ability to manage multiple service calls, technicians, and priorities simultaneously
Strong attention to detail, particularly around parts ordering, warranty documentation, and service records
Proficient with Microsoft Office Suite, especially Excel (lookups, filtering, tracking spreadsheets)
Clear written and verbal English communication
Ability to work independently, stay on top of recurring tasks, and follow through without being managed closely

Preferred:

Experience in the commercial foodservice, HVAC, mechanical, or industrial equipment service industry
Experience with ERP systems, service management software, or CRM platforms
Experience with QuickBooks or accounting software (invoicing, sales orders, billing documentation)
Familiarity with parts ordering, inventory systems, and supplier coordination
Understanding of warranty claim processes and manufacturer coordination
Experience reading or interpreting basic equipment documentation (model numbers, serial numbers, parts diagrams)
Knowledge of service dispatch logistics including routing, technician scheduling, and emergency prioritization

What We Provide

Competitive salary starting at $54,500, based on experience
Extended health care, dental, life insurance, and AD&D
Performance-based bonus opportunities
Vacation and paid sick days
Training and professional development
Supportive, family-owned work environment

Working Conditions

In-office position at our Oakville head office, Monday to Friday
Fast-paced service environment with high phone and email volume
You will work closely with the Service Manager, Parts & Service Manager, service technicians, and other departments

Why GBS?

GBS is a family-owned business that has been serving the Canadian foodservice industry for decades. Our service team is the backbone of our operation, and this role is critical to keeping it running smoothly. We invest in our people, value reliability and initiative, and maintain a culture that puts family first.

GBS Foodservice Equipment Inc. is an equal opportunity employer. We provide accommodation in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: From $54,500.00 per year

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : hospitality coordinator (mississauga, on)

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