20 meilleures offres (account administrator, montréal qc) (à pourvoir)

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Erikson Consumer Order Desk - Claims Administrator

JAM Industries Ltd -
Montréal, QC

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Détails du poste

Temps plein

Profil recherché

Tarification
Microsoft Excel
Systèmes PGI
Esprit d'analyse

Description complète du poste

Don't skip a beat, apply to JAM Industries!

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Job Title : Claim Administrator
Division : Erikson Consumer Order Desk – Customer Service Representative
Location : Baie d’urfe (West island of Montreal)
Schedule: Monday to Friday 8:30 AM-5:30PM Hybrid #LI-Hybrid
About Erikson Consumer
Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross-functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in-store channels.
About the Role – Claim Administrator
We are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance, and maintaining strong customer relationships through timely and accurate claim resolution.

Key Responsibilities

Claims Processing & Validation

Receive, review, and process customer claims, including deductions, billbacks, and promotional rebates
Validate claims against:
Approved promotional calendars
Customer contracts and trade agreements
Pricing structures and funding approvals
Ensure all supporting documentation is complete and accurate

Process

Analyze discrepancies and investigate root causes of invalid or incorrect claims
Investigate claim variances (pricing issues, promotional execution gaps, volume discrepancies)
Collaborate with Sales, Merchandising and Customer Service teams to resolve issues
Approve, partially approve, or reject claims based on findings
Accurately issue credits within ERP systems
Ensure correct customer account allocation and general ledger coding
Maintain complete documentation for audit and compliance purposes

Customer Communication

Respond to customer inquiries regarding claim status and resolution
Clarify discrepancies or request additional documentation when needed
Request additional information when needed
Communicate outcomes clearly and professionally

Audit & Controls (NEW – Key Focus)

Perform periodical audits of processed claims and issued credits to ensure:
Compliance with internal policies and contractual terms
Accuracy of financial postings and supporting documentation
Consistency in claim validation practices
Support internal and external audits by providing documentation and analysis

Reporting & Performance Tracking

Monitor and report on key metrics, including:
Claim resolution cycle time
Deduction aging
Claim accuracy and rework rates
Support internal audits and ensure compliance with financial controls
Monitor trends to identify root causes of recurring claim issues

Qualifications

2–5+ years of experience in claims management
Strong understanding of contracts, pricing, and trade promotions
Experience with ERP systems and advanced Excel skills
High attention to detail with strong analytical and problem-solving skills

#nexorana
#LI-Hybrid

Why Join Us

Ready to join our team? Here’s why …

Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
Wellness Incentive Program and Employee Assistance Program
RRSP / 401(k) matching program
Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
A casual, fun, and collaborative work environment
Lively social calendar—there’s always something for everyone
Generous employee discounts on our products
Ongoing learning and development opportunities
The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

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account administrator emplois - montréal qc

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : account administrator (montréal qc)

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