20 meilleures offres (dispatcher, north vancouver, bc) (à pourvoir)

Dispatch Coordinator & Customer Service With Kato Electrical Inc.
Kato Electrical Inc —Vancouver, BC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Service à la clientèle
- Esprit d'analyse
- Saisie de données
- Assurance Dentaire
- Congés payés
Postuler rapidement
Marine Dispatcher
SAAM Towage Canada Inc. —Vancouver, BC
- À partir de 73 889 $ par an
- 12 Heures
- Microsoft Excel
- Anglais
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 8 jours
Airport Operations Dispatcher
Vancouver Airport Authority —Vancouver, BC
- De 71 560 $ à 93 525 $ par an
- Fins de semaine au besoin
- Bilingue
- Microsoft Word
- Microsoft Excel
Independent Contractors - Open Dispatch
Harv Wilkening Transport Ltd —Colombie-Britannique
- À partir de 100 000 $ par an
- Temps plein
- Service à la clientèle
- Anglais
Postuler rapidement
Equipment Service Coordinator / Dispatcher
Reliable Equipment Rentals Ltd. —Richmond, BC
- De 26 $ à 32 $ de l’heure
- Temps plein
- Service à la clientèle
- Microsoft Office
- Construction et rénovation
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Senior Logistics Coordinator
Confidential —Vancouver, BC
- À partir de 30 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Dispatcher
Bumper to Bumper —North Vancouver, BC
- À partir de 19 $ de l’heure
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- En présentiel
- Programme d'Aide aux Employés
Water Damage Scheduler - Restoration
Phoenix Restorations —Coquitlam, BC
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Service à la clientèle
- Saisie de données
- Sens de l'organisation
- Programme d'Aide aux Employés
- Assurance Vision
Postuler rapidement
il y a 3 jours
Dispatcher
Milani Plumbing Heating & Air Conditioning Ltd. —Burnaby, BC
- De 45 000 $ à 55 000 $ par an
- Temps plein
- Anglais
- Diplôme d'études secondaires
- Esprit d'analyse
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 12 jours
Control Center Operator & Dispatcher
BLACKBIRD SECURITY INC —Vancouver, BC
- De 21 $ à 23 $ de l’heure
- Temps plein
- Google Suite
- Anglais
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
20 h
Airport Dispatch Agent
GAT Airline Ground Support —Vancouver, BC
- 26,10 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Airport Dispatch Agent
Sky Café —Vancouver, BC
- 26,10 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Freight Dispatcher
Blackbuck Logistics —Vancouver, BC
- De 25,87 $ à 31,93 $ de l’heure
- Temps partiel
- Télétravail
- Esprit d'analyse
- Saisie de données
- Dactylographie
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 5 jours
Check In Clerk
Transx Ltd —New Westminster, BC
- 8 Heures
- Service à la clientèle
- Diplôme d'études secondaires
- Compétences en communication
- Bourses d'Études
- Programme d'Aide aux Employés
Postuler rapidement
il y a 1 jour
Crewing Scheduler
BC Ferries —West Vancouver, BC
- De 57 400 $ à 71 700 $ par an
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- Compétences en communication
il y a 10 jours
Dispatcher (Service Industry)
Crown Glass Ltd —Burnaby, BC
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Plomberie
- Système CVC
- Construction et rénovation
- Assurance Dentaire
Postuler rapidement
Security Operator / Dispatcher (Call Centre Agent)
Paladin Security —Burnaby, BC
- 21 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Vehicle Service Coordinator
PHSA —Burnaby, BC
- 31,19 $ de l’heure
- Diplôme d'études secondaires
- Recrutement
Community Leisure Transportation Coordinator – Minoru Seniors Society
Minoru Seniors Society —Richmond, BC
- À partir de 31,84 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
il y a 5 jours
Dispatch Level 1
Transx Ltd —New Westminster, BC
- Temps plein
- Compétences en communication
- Bourses d'Études
- Programme d'Aide aux Employés
Postuler rapidement
il y a 9 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : dispatcher (north vancouver, bc)

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Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Kato Electrical Inc -
Vancouver, BC

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Détails du poste

Permanent | Temps plein
De 50 000 $ à 60 000 $ par an

Profil recherché

Service à la clientèle
Chaîne d'approvisionnement
Esprit d'analyse
Systèmes de gestion des transports
Saisie de données
Communication
Dactylographie
Fret
Étiquette au téléphone

Description complète du poste

Job Posting: Customer Service & Dispatch Representative (CSR/DSR)

Location: Vancouver, BC

Employment Type: Full-time

About the Role

We are seeking a highly motivated Customer Service & Dispatch Representative (CSR/DSR) to be the frontline voice of our company and the key link between our customers, technicians, and service team. This hybrid role combines the duties of a Customer Service Representative and a Dispatcher — meaning you will not only provide an outstanding first impression for customers, but also ensure technicians are scheduled and dispatched effectively to maximize productivity, customer satisfaction, and company growth.

Key ResponsibilitiesCustomer Service

· Answer incoming calls (150-200 per week expected) and online scheduling requests.

· Deliver an excellent first impression by showing empathy, professionalism, and enthusiasm on every call.

· Schedule service calls in Company CRM while confirming payment methods and explaining our Upfront Pricing system.

· Track and record advertising sources for marketing purposes.

· Make customer follow-up calls, handle complaints, and build long-term customer trust.

Dispatch

· Monitor technician schedules and assign jobs based on priority, location, availability, and skillset.

· Call customers 30–45 minutes prior to a technician’s arrival and update them in case of delays.

· Ensure technicians provide status updates (arrival, diagnosis, completion) and follow up with customers as needed.

· Manage daily call slots, balancing new calls, callbacks, and carryover jobs.

· Track parts and restocking requests, coordinating with warehouse or apprentices to minimize downtime.

· Support after-hours and on-call operations by coordinating emergency service requests.

Sales & Outbound Growth

· Promote and sell membership/maintenance plans during inbound and outbound calls.

· Conduct outbound follow-up calls and emails to unsold estimates, past customers, and leads that fell off.

· Support marketing campaigns that generate new leads (reactivation of past customers, seasonal promotions, etc.).

What We Expect

· Friendly, empathetic, and clear communicator with strong phone presence.

· Detail-oriented and highly organized to manage scheduling and technician coordination.

· Proactive problem-solver who can handle objections, resolve issues, and escalate only when necessary.

· Ability to thrive in a fast-paced environment and remain calm under pressure.

· Team player who works closely with technicians, supervisors, and managers to deliver seamless service.

· Commitment to continuous training and growth. This includes participation in structured role-play exercises, exams, and ongoing coaching to master our company’s communication methods, objection-handling, scripts, and industry best practices.

Training & Growth

· Structured Development Program: Ongoing training with testing and accountability to ensure mastery of service and dispatch excellence.

· Script & Guideline Mastery: Learn, apply, and maintain consistency with our proven communication methods and scheduling systems.

· Performance Coaching: Regular reviews, role-play sessions, and mentorship for personal and professional growth.

Key Performance Indicators (KPIs)Service & Dispatch Excellence

· Call Booking Rate: 85%+ of incoming calls successfully converted into demand & opportunity calls

· Response Time: All calls answered within 3 rings; callbacks returned within 10 minutes.

· Dispatch Accuracy: 95%+ of jobs dispatched correctly on first assignment.

· Customer Updates: 100% of customers notified of technician arrival within 30–45 minutes.

· Follow-Up Completion: 100% of required callbacks, complaints, or parts-related follow-ups documented and completed.

· Technician Utilization: Support techs to maintain 3–4 quality jobs per day.

· Marketing Source Tracking: 100% of new leads have referral source recorded.

Training & Quality Standards

· Training Adherence: 90%+ completion rate on required training modules, exams, and role-play sessions.

· Script & Guideline Compliance: 90%+ adherence rate (measured via call reviews and QA checks).

Sales & Growth

· Membership Sales Conversion: Minimum of 10–15 memberships sold per month.

· Outbound Rehash Campaigns: 100+ outbound calls/emails completed per week with a tracked conversion percentage.

· Lead Reactivation: 10–15% of outbound contacts result in booked service calls.

· Customer Satisfaction: Maintain 4.7+ average post-call or follow-up rating.

Benefits

· Competitive hourly rate + performance incentives

· Paid breaks and structured scheduling support

· Ongoing professional development with a clear career path

· Growth opportunities in a fast-expanding company

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Experience:

Customer Service: 2 years (preferred)

Work Location: In person

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dispatcher emplois - north vancouver, bc

Dispatch Coordinator & Customer Service With Kato Electrical Inc.

Marine Dispatcher

Airport Operations Dispatcher

Independent Contractors - Open Dispatch

Equipment Service Coordinator / Dispatcher

Senior Logistics Coordinator

Dispatcher

Water Damage Scheduler - Restoration

Dispatcher

Control Center Operator & Dispatcher

Airport Dispatch Agent

Airport Dispatch Agent

Freight Dispatcher

Check In Clerk

Crewing Scheduler

Dispatcher (Service Industry)

Security Operator / Dispatcher (Call Centre Agent)

Vehicle Service Coordinator

Community Leisure Transportation Coordinator – Minoru Seniors Society

Dispatch Level 1

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : dispatcher (north vancouver, bc)

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